Criswell Chevrolet

Great customer service, Barry has been in on the lookout for a Tahoe for me. Referred him to a friend who is also currently looking for a Suburban. for a Tahoe for me. Referred him to a friend who is also currently looking for a Suburban. More

Jordan K. Was a Great salesman and was Very helpful in my search for a vehicle Was a Great salesman and was Very helpful in my search for a vehicle More

Service team was helpful and courteous as always. They take the time to make sure you get complete satisfaction before you leave. They take the time to make sure you get complete satisfaction before you leave. More

Anthony was amazing to work with! He was extremely professional, knowledgeable and made himself available at any time to answer all my questions. There was zero pressure, which made i He was extremely professional, knowledgeable and made himself available at any time to answer all my questions. There was zero pressure, which made it the most enjoyable car buying experience to date. He even checked in a few days later to make sure I was happy with my purchase! More

Nick was phenomenal in his knowledge and customer service and was very friendly and easy to hold a conversation with! We drove over an hour to look at a particular vehicle and came home with it the same day. and was very friendly and easy to hold a conversation with! We drove over an hour to look at a particular vehicle and came home with it the same day. Many thanks to Nick and Peter at Criswell Chevrolet!!! More

Anthony was great! ! Super smooth transaction. Thank you Criswell Chevy and Anthony for helping me get my dream car. ! Super smooth transaction. Thank you Criswell Chevy and Anthony for helping me get my dream car. More

This dealerships service department attempted to steal from me by committing fraud. They stated I needed brake pads when in fact the ones on the vehicle were brand new. I was also further deceived by my w from me by committing fraud. They stated I needed brake pads when in fact the ones on the vehicle were brand new. I was also further deceived by my warranty coverage after following the advice of an employee. When bringing in my vehicle to see if an issue was covered by my warranty I was charged a mandatory diagnostic fee even though the problem was readily apparent. Rather than be empathetic to my problem McCormick actually scoffed at me on the telephone. He stated he simply couldn't take the word of what customers stated was wrong with their vehicles. When I cam to pick up the vehicle McCormick turned his back on me, glared at me from across the service department, and never spoke a word to me. He knew who I was at that point as my service advisor was with him. Due to my experience with this dealership I warn everyone away from Criswell Chevrolet in Gaithersburg. This is a shame because I enjoy my Tahoe and will now have to drive out of my way to another chevrolet dealer to avoid the fraud and unfair business practices used here. I will be reaching out to numerous government agencies to complain about the criminal violations occurring here. More

Made me feel very welcome. took the time too make sure I got a good deal for my money which turned out to be great thank you Richard took the time too make sure I got a good deal for my money which turned out to be great thank you Richard More

Great dealership and sales team. My sales representative was very helpful and friendly. He had a great deal of knowledge about the vehicle and was extremely helpful throughout the en My sales representative was very helpful and friendly. He had a great deal of knowledge about the vehicle and was extremely helpful throughout the entire sales experience. More

EV ordering and delivery was excellent with Russell, I would recommend ordering any new GM electric vehicles with Russell & Criswell as they themselves drive EV's daily and are very familiar with the GM would recommend ordering any new GM electric vehicles with Russell & Criswell as they themselves drive EV's daily and are very familiar with the GM EV products. Some other dealers in the dmv (dc md va) were clueless on EV's, or try to steer to other cars that I didn't want, but not this one! More