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Criswell Chevrolet
Gaithersburg, MD
2,214 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,214 reviews
June 12, 2012
We drove an over an hour to see a car. We called ahead and after he was already home, Larry drove back to work to get it ready for us to drive. We literally got out of our car, shook his hand and he hand and after he was already home, Larry drove back to work to get it ready for us to drive. We literally got out of our car, shook his hand and he handed us the keys! When we got back we decided that wasn't the car for us but we saw another on the lot we liked. Larry grabbed those keys and we were on another test drive in minutes. Larry even had suggestions as to where to drive the car for the best roads. He was extremely knowledgeable about the area and very helpful and easy going. We talked briefly about a deal on that car and met the manager. There was no pressure. We called the next day and said we would buy that car. The dealership met every expectation we had. The deal was fair and the car was certified and in terrific condition. They worked hard to get us the financing we needed and even the signing of all the paperwork went smoothly. Everyone smiles and was very friendly. I didn't feel uncomfortable at all. I would recommend this dealership and I would return here again. They even made it very easy to obtain a registration in our home state. More
by Imhappy
June 11, 2012
It was a terrific experience working with the team at Criswell. My salesman, Stefan Kube worked to get me a great deal on a cross-over in stock. I was able to purchase a vehicle with more options than I Criswell. My salesman, Stefan Kube worked to get me a great deal on a cross-over in stock. I was able to purchase a vehicle with more options than I thought I could afford. I was very pleased that Stefan was honest upfront, not aggressive and was willing to communicate both via email and on the phone. From locating the vehicle, to price negotiation, to test driving, to financing negotiations, through delivery, the experience was easy going. More
by emcomm
June 02, 2012
As a frequent customer I must say that Criswell Chevrolet provides exceptional service. Their management and staff provides excellent and timely service. From my first encounter was when I purchased a 2004 M provides exceptional service. Their management and staff provides excellent and timely service. From my first encounter was when I purchased a 2004 Monte Carlo and recent a 2012 Cruze for my wife who was very impressed with the selection of vehicles and the level of attention provided during the selection and delivery which went exceptionally well. Criswell Chevrolet service department provides superior service and in a timely manner which means a lot these days. Criswell Chevrolet will always handle my vehicle maintenance. BillK More
by B Kelley
May 31, 2012
My experience was Amazing! I told Mr. Sell what I was looking for and he had the car cleaned, fueled, and ready to go before I got there. The reason I purchased my vehicle from Criswell was from the grea looking for and he had the car cleaned, fueled, and ready to go before I got there. The reason I purchased my vehicle from Criswell was from the great quality service that my father had 3 weeks previous when purchasing a car from Mr. Sell. Since I was there later in the day and I am guessing that was the reason for the wait to talk to Finance altough Mr. Krantz was very helpful. Overall couldn't be happier. Kyle Rice More
by krice45
May 24, 2012
This was my first purchase from Criswell and it was probably the best new car buying experience I've had in the 40 years I've been buying cars. Stefan Kube went out of his way to help in finding out w probably the best new car buying experience I've had in the 40 years I've been buying cars. Stefan Kube went out of his way to help in finding out what incentives we qualified for and there was no pressure. The price was great and everyone from financing to the service department was friendly and helpful. I couldn't be happier with my new Corvette. More
by brad7211
May 18, 2012
Shopped for a new Chevy Volt online. Got the best price from Stefan and they also had the color/options I was looking for. We agreed on the price ahead of time, walked in, drove the car and then we complet from Stefan and they also had the color/options I was looking for. We agreed on the price ahead of time, walked in, drove the car and then we completed the paper work. No hassle, no going back to 'adjust' the price with extra fees. Very smooth experience. In addition, Stefan drives a Volt so he was very knowledgeable about the car. More
by ecchris
May 17, 2012
I came in interested in a new Volt. Arsalan was very knowledgeable about the Volt and answered pretty much any question I could think of about it. I had gone to a nearby Nissan dealership a few weeks b knowledgeable about the Volt and answered pretty much any question I could think of about it. I had gone to a nearby Nissan dealership a few weeks before and took a Leaf on a test drive and those guys knew hardly ANYTHING about that car. So Arsalan's knowledge about the car was a big help. He found a Volt for me in the color I wanted with the options I wanted, then worked with me on the price so I went away feeling I had gotten a good discount on the car and a fair price for my trade-in. Jackie was up-front with me on the contract and all the different warranty options, so overall I was very pleased with the whole experience. I would definitely recommend this dealership for anyone in the market for a Chevy. By the way, the Volt they sold me is amazing so far. More
by PV124
Employees Worked With
Jackie Wells
May 16, 2012
I came in to buy a new Chevy Equinox, Arsalan was extremely helpful and knowledgeable about all the different models. He found an Equinox that was exactly what I wanted, down to the color! Arsalan as extremely helpful and knowledgeable about all the different models. He found an Equinox that was exactly what I wanted, down to the color! Arsalan as well as everyone at Criswell have been so friendly and wonderful to deal with. More
by lcardon
Employees Worked With
Laura Cardon
May 16, 2012
After a disasterous weekend of dealing with the very unprofessional and unethical GM Richard Cunningham at Ourisman Rockmont Chevrolet and his "Tom Foolery" manipulation of the numbers, I proceeded dire unprofessional and unethical GM Richard Cunningham at Ourisman Rockmont Chevrolet and his "Tom Foolery" manipulation of the numbers, I proceeded directly to Criswell Chevrolet on Tuesday. I was greeted by Stefan Kube and Chris Britt and for obvious reasons, I was in no mood for anything except the best price they could do on my trade and the Volt my wife had selected. Within 15 minutes, we had agreed upon a trade value for my wife's current Volt, as well as a price on her choice of the new Volt. And get this, when asked directly if this was the "out the door price?", Chris Britt looks me square in the eye and replies, "Yes, that's it. We don't add back in freight or anything else..." WOW!! That's a novel idea, agree to a price and stick to it!!! Ourisman Rockmont Chevrolet owner Robert Ourisman and his "no people skill" GM Richard Cunningham could learn a thing or two from this concept!! Selling cars isn't just about being nice to your face and then changing the numbers at the finance table by adding back in freight, to otherwise unsuspecting customers who are excited about their new car (especially after it has already been accounted for in the sticker price!), it's about the entire experience and the relationship based on TRUST beyond the sale!!! Stefan Kube and Chris Britt are men of their words. If they can make it happen, they will! If they can not, then they will be honest and tell you that they can not. So, what started out to be a weekend of deceit and lies by one dealership (Ourisman Rockmont Chevrolet), in which GM Richard Cunningham REFUSED to sell my wife and I a $40K+ vehicle because I questioned how the agreed upon numbers changed at the finance office, he slams the purchase folder shut, nearly putting my 11 y/o daughter in tears, and walks out of the office... turned out to be wonderful experience at Criswell Chevrolet. While finalizing the deal, my 9 y/o son and 6 y/o daughter was encouraged by staff to sit in a $125K Corvette, when they asked, because they could see he was in such awe of the car. While I'm saying, "No, no, no son, stay away from the cars." The staff was like, "He's okay, keep playing kids. We're watching 'em..." We actually ended up buying a more expensive Volt because the deal (and experience) was just that much better!! Chris Britt and Stefan Kube, I want to THANK YOU for restoring my faith in the car buying process. I am a person of principal, and to a fault, would probably go bankrupt on that very principal alone. Mr Criswell, you have a very professional and ethical staff, coupled with a "top-notch" facility. There is a reason Criswell Chevrolet is the #1 Volt dealer in the US! But make no mistake, I WILL NEVER DEAL WITH OURISMAN ROCKMONT CHEVROLET AGAIN IN ANY CAPACITY WHATSOEVER and will always advise family and friends to do the same. "You DON'T always get your way at Ourisman Chevrolet! And if you ask for clarification of the numbers at the finance table, they will ask you to leave when they are caught and can not justify them!! Your father would be ashamed Mr. Ourisman... I'm sure he would've returned my calls!! More
by babbfolden
May 15, 2012
Derrek was very friendly and adaptive to our needs. He approached us with a non-pushy sales style that we greatly appreciated. We visited Criswell without intending to purchase a vehicle that day and end approached us with a non-pushy sales style that we greatly appreciated. We visited Criswell without intending to purchase a vehicle that day and ended up leaving with a new car. This turn of events was in part due to Derrek's approach and demeanor. We are very happy with our new acquisition. Rachael and Chad More
by rpd004
