Criswell Chevrolet

As a frequent customer I must say that Criswell Chevrolet provides exceptional service. Their management and staff provides excellent and timely service. From my first encounter was when I purchased a 2004 M provides exceptional service. Their management and staff provides excellent and timely service. From my first encounter was when I purchased a 2004 Monte Carlo and recent a 2012 Cruze for my wife who was very impressed with the selection of vehicles and the level of attention provided during the selection and delivery which went exceptionally well. Criswell Chevrolet service department provides superior service and in a timely manner which means a lot these days. Criswell Chevrolet will always handle my vehicle maintenance. BillK More

My experience was Amazing! I told Mr. Sell what I was looking for and he had the car cleaned, fueled, and ready to go before I got there. The reason I purchased my vehicle from Criswell was from the grea looking for and he had the car cleaned, fueled, and ready to go before I got there. The reason I purchased my vehicle from Criswell was from the great quality service that my father had 3 weeks previous when purchasing a car from Mr. Sell. Since I was there later in the day and I am guessing that was the reason for the wait to talk to Finance altough Mr. Krantz was very helpful. Overall couldn't be happier. Kyle Rice More

This was my first purchase from Criswell and it was probably the best new car buying experience I've had in the 40 years I've been buying cars. Stefan Kube went out of his way to help in finding out w probably the best new car buying experience I've had in the 40 years I've been buying cars. Stefan Kube went out of his way to help in finding out what incentives we qualified for and there was no pressure. The price was great and everyone from financing to the service department was friendly and helpful. I couldn't be happier with my new Corvette. More

Shopped for a new Chevy Volt online. Got the best price from Stefan and they also had the color/options I was looking for. We agreed on the price ahead of time, walked in, drove the car and then we complet from Stefan and they also had the color/options I was looking for. We agreed on the price ahead of time, walked in, drove the car and then we completed the paper work. No hassle, no going back to 'adjust' the price with extra fees. Very smooth experience. In addition, Stefan drives a Volt so he was very knowledgeable about the car. More

I came in interested in a new Volt. Arsalan was very knowledgeable about the Volt and answered pretty much any question I could think of about it. I had gone to a nearby Nissan dealership a few weeks b knowledgeable about the Volt and answered pretty much any question I could think of about it. I had gone to a nearby Nissan dealership a few weeks before and took a Leaf on a test drive and those guys knew hardly ANYTHING about that car. So Arsalan's knowledge about the car was a big help. He found a Volt for me in the color I wanted with the options I wanted, then worked with me on the price so I went away feeling I had gotten a good discount on the car and a fair price for my trade-in. Jackie was up-front with me on the contract and all the different warranty options, so overall I was very pleased with the whole experience. I would definitely recommend this dealership for anyone in the market for a Chevy. By the way, the Volt they sold me is amazing so far. More

I came in to buy a new Chevy Equinox, Arsalan was extremely helpful and knowledgeable about all the different models. He found an Equinox that was exactly what I wanted, down to the color! Arsalan as extremely helpful and knowledgeable about all the different models. He found an Equinox that was exactly what I wanted, down to the color! Arsalan as well as everyone at Criswell have been so friendly and wonderful to deal with. More

Derrek was very friendly and adaptive to our needs. He approached us with a non-pushy sales style that we greatly appreciated. We visited Criswell without intending to purchase a vehicle that day and end approached us with a non-pushy sales style that we greatly appreciated. We visited Criswell without intending to purchase a vehicle that day and ended up leaving with a new car. This turn of events was in part due to Derrek's approach and demeanor. We are very happy with our new acquisition. Rachael and Chad More

** UPDATE 6/13. Edited Customer Service from 3 to 1 , and ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the pro ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the problem, then reneged. ** ---------------------------- Sales Experence Great, Service Experence Poor I should point out that my new car buying experience could not have been better with Criswell. I ordered my new camaro on the 1st day of ordering, and entire year before they hit the streets, I have camaro #8 My experience with the Service dept was initially very good, but it deteriorated and now I find myself very unhappy. Criswell even idnoted the BBB inquirey and as a result it took their rating from a D+ down to an F (you can find this on the BBB website) My complaint is two fold. 1) the drivers seat warmer that may never have worked from the beginning, and a rear end noise that I broight in for repair, paid for a repair, and the noise was still there. Regarding the seat. Service was aware of the issue while it was in its warrantee period, but I did not want to bring it in till I had another service to deal with. Criswell did not seem to mind saying they could still fix it after the warrantee period, bit when a simple seat heared turned out to be a ridiculous $1000 they wanted me to then pay half! (for a seat warmer!) I declined, so its still broken. And why would bot the back and bottom warmers be broken (or never worked) at the same time? The 2nd was the rear end noise. I brought in the car ahead of time so service could test drive it. They said they had an idea of what it was and there was a service bulletin on it. I was led to believe it was under warrantee. A few days later I was called and asked to pay $156 to change out the fluid and that would positively fix it. They said its maintenance and needs to be done first. I said I’m a mechanical Engineer and I have a hard time beliving that. The interval for this service is 100,000 miles, and I had apx 53,000. They said the DC area should be considered severe service area and as such the intervial is 59,000 miles. I would need to pay this first. I agreed because they would not touch it otherwise. When it was fixed they told me it had been test driven and all was good. I came in, paid the bill and no sooned had I moved 50 feet in the car, there was the noise! I went and grabbed the service agent Dina and she had the lead mechanic ride with me in the car. He confirmed it was still there, and just started providing excuses. He suggested replacing the brakes. (even though the 50 point inspection showed them to be in allowable limits). He said the tread wear on one tire was more than the other (I had replaced one) . I replied that the noise had been there before the tire change and I did not see how a new one would change the situation. I left in utter disgust with the relivation that they did not have a clue what they were doing over there! I like the Criswell Organization, but this has really left a bad taste in my mouth. More

My husband and I were a little apphrensive as we searched for a brand new car due to the reputation dealerships typically tend to have. A friend referred us to this dealership and we ended up being really ha for a brand new car due to the reputation dealerships typically tend to have. A friend referred us to this dealership and we ended up being really happy he did. We worked with car salesman Dan Drayton,who was extremely nice, friendly, knowledgable, and diligent. There was no pushiness and I was really happy about this. My husband even said on the way home, that he was fantastic! He along with his manager (I believe), Chris Britt, were able to get us a really great deal. Britt was really pleasant too! Jackie Wells, who did all of our paperwork, was so sweet and had such a great attitude-which was especially nice since we had kept them there 45 mins. past their closing time. It was a really smooth process and needless to say- we are extremely satisfied by our experience and especially our new car! More