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Criswell Chevrolet
Gaithersburg, MD
2,207 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,207 reviews
August 23, 2012
I drove 300 miles round trip to conduct business with this dealership! 2 reasons, I finally found a dealership that had more knowledge then myself about the Chevy Volt, and they had with out question... this dealership! 2 reasons, I finally found a dealership that had more knowledge then myself about the Chevy Volt, and they had with out question..... the best pricing around! I tried to complete the same deal at a few dealerships in my area, and not one of them were able to come close! Stefan did a great job, criswell gave him all the support he needed to do his job right. If your in the market.... I highly recommend you give Stefan a call! More
by Richterpa
August 23, 2012
Dan was a very courteous, respectful and knowledgable salesman. He made our buying experience easy. Gary completed the deal and made sure that we were satisfied and happy customers. Jackie took care o salesman. He made our buying experience easy. Gary completed the deal and made sure that we were satisfied and happy customers. Jackie took care of all the financing and was VERY pleasant. All three of these people made our buying process enjoyable. Thanks! The Smiths More
by smithaaronsteam
Employees Worked With
Jackie Wells
August 22, 2012
My experience in obtaining a Traverse SUV at Criswell My experience in obtaining a Traverse SUV at Criswell Chevrolet was optimal because of the professionalism, advice, and courtesy extended to me by S My experience in obtaining a Traverse SUV at Criswell Chevrolet was optimal because of the professionalism, advice, and courtesy extended to me by Stefan and Jackie. This was another confirmation of my prior positive experience with Stefan when I purchased an Equinox two years ago. My queries about maintenance were meticulously clarified by Nick Chapman. I believe that, thanks to the quality of its employees, Criswell Chevrolet in Gaithersburg has proven to be first rate! Dr. S. Habayeb More
by SJSH
Employees Worked With
Nick Chapman, Jackie Wells
August 18, 2012
These employees are always willing to go the extra mile to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle to help you in any way possible and to give a positive feed back on how things are comming along with your vehicle More
by patrick david
August 17, 2012
Both Dan and Don provided excellent customer service to my wife and me. We are very satisfied with the service we received and will recommend Criswell to our friends. my wife and me. We are very satisfied with the service we received and will recommend Criswell to our friends. More
by jviolante
August 16, 2012
Second Free Oil Change for new vehicle purchased through Mike Furman. Checked out and found cause of intermittent air-bag warning light too. The light had come on and off several times over 3 months, but ha Mike Furman. Checked out and found cause of intermittent air-bag warning light too. The light had come on and off several times over 3 months, but had not happened in the last three weeks but they were able to find a stored code and detect and order the faulty part. More
by Wmalthouse
Employees Worked With
Corvette Service
August 13, 2012
My entire transaction with Criswell was quick and easy. Stefan was a great help in getting me the Volt I was looking for at a great price, and ensuring I received all the information I needed. I would high Stefan was a great help in getting me the Volt I was looking for at a great price, and ensuring I received all the information I needed. I would highly recommend Criswell if you are in the market for a new vehicle. More
by mlaughlin
August 10, 2012
Took a 2011 Cruze in for warranty work and tire replacement. When they returned the car to me, I immediately saw the huge dent in the driver's side, obviously caused by a misplaced lift arm. Raised replacement. When they returned the car to me, I immediately saw the huge dent in the driver's side, obviously caused by a misplaced lift arm. Raised it to the attention of the service manager, Matt Ingson, who blew me off -- said they had no idea what happened. Then I saw the tire they replaced, and the rubber and damage to the wheel. I would have been better taking it to a Jiffy Lube. Dealer did nothing to remedy the damage, and refused to talk to me. Oh well -- off to my insurance, let them fight with the dealer. Thank goodness for a $0 comprehensive deductible! DO NOT take your car here for service, and if you do take before and after pictures, or else, like me, you will feel awfully dumb when you have to fix the dealer's damage. More
by philjcole
August 08, 2012
Outstanding service from everybody involved Brian Geist, Joey Ryall and Steve Krantz. Would recommened to family and friends to buy a car or truck from Criswell Chevrolet. Joey Ryall and Steve Krantz. Would recommened to family and friends to buy a car or truck from Criswell Chevrolet. More
by dallas68
August 07, 2012
Russell Carter worked very hard to ensure I got the deal I wanted on a new Chevy Cruze, making the experience very professional and quick. He provided tons of information so I could make an informed choice I wanted on a new Chevy Cruze, making the experience very professional and quick. He provided tons of information so I could make an informed choice and was extremely friendly too. I highly recommend working with him and will go out of my way to buy from this dealership again in the future! More
by leftyf14
