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Criswell Chevrolet
Gaithersburg, MD
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,144 reviews
June 28, 2023
It was a pleasure to work with Russell and team - everything was straightforward, easy to understand and he went the extra mile to make sure all of my (many) questions were addressed. everything was straightforward, easy to understand and he went the extra mile to make sure all of my (many) questions were addressed. More
by saratracy
Employees Worked With
June 28, 2023
Very professional, helpful and quick from sales to finance department. Russell Carter was great in finding the truck I wanted and Peter was quick with the financing. finance department. Russell Carter was great in finding the truck I wanted and Peter was quick with the financing. More
by nfritz8822
June 27, 2023
Russel was great and attentive to me as I was buying my first car. He did a great job answering all my questions and making it an enjoyable experience. first car. He did a great job answering all my questions and making it an enjoyable experience. More
by sara.rocks3
Employees Worked With
June 27, 2023
Russell was easiest salesperson I have ever dealt with. From the time I put down my deposit through delivery we was very quick in his responses to any questions. He even responded to me on days off by te From the time I put down my deposit through delivery we was very quick in his responses to any questions. He even responded to me on days off by text or phone call. One of the few dealerships that did not pressure me during closing. I had an issue with the wheels shortly after taking the car home and Russell helped get me to the right service advisor to resolve. I am an hour away, but plan to use Criswell service given my overall experience. Much appreciated! More
by DavidH
Employees Worked With
June 27, 2023
Russell made my car buying experience super easy. I was able to email him exactly what I wanted and he special ordered it for me. Surprisingly, I got my car earlier than expected. Russell had alr I was able to email him exactly what I wanted and he special ordered it for me. Surprisingly, I got my car earlier than expected. Russell had already prepared me ahead of time, and I knew exactly what my numbers were. He was upfront and provided me all of the details prior to me coming to the dealership. I couldn’t have asked for a smoother process. 100% professional. Russell knows what he’s talking about and provided me with all of the guidance I needed to pick out the perfect car. More
by Jeanette Wright
Employees Worked With
June 20, 2023
Russell is amazing. He's super responsive and got a deal to happen that no one we contacted in the DC area could. You have to understand, it's top notch service with Rus He's super responsive and got a deal to happen that no one we contacted in the DC area could. You have to understand, it's top notch service with Russell. Hands up for getting us in our new car, he made it happen. More
by Henry
Employees Worked With
May 21, 2023
While the initial sales process was easy and straightforward, the finalization of the transaction has been a nightmare. The finance team is disorganized and non-responsive. I have waited more th straightforward, the finalization of the transaction has been a nightmare. The finance team is disorganized and non-responsive. I have waited more than one month for any details regarding an overpayment of my previous vehicle's lien. The Sales Manager, Bart Fox, is incapable of straightforward business dealings. Hiding behind the delays in the system and failing to examine this matter based upon the facts, I remain completely in the dark regarding moneys owed to me. This is my third vehicle purchased from the Criswell family of dealerships and it will be my last. More
by Jim Valerio, Mount Airy, MD
May 18, 2023
No Markups, no high pressure sales, the did not try and oversell me on added options. Overall this was one of the best experiences I have had for buying a new car. Highly recommend this dealer. oversell me on added options. Overall this was one of the best experiences I have had for buying a new car. Highly recommend this dealer. More
by Matt
Employees Worked With
May 12, 2023
I have purchased several vehicles from Russell and it is always a smooth process. He is a very knowledgeable and straightforward guy. I plan on purchasing many more vehicles from him in the future. always a smooth process. He is a very knowledgeable and straightforward guy. I plan on purchasing many more vehicles from him in the future. More
by orioles1986
Employees Worked With
May 10, 2023
This is the second car we have bought from Anthony. He made the sales process fast and seamless. No surprises and I was out of the door much faster than I expected. He made the sales process fast and seamless. No surprises and I was out of the door much faster than I expected. More
by Vincent
