Criswell Chevrolet

I originally called Peter from the sales floor at Carmax. By searching online, we found out that Peter had the exact same model and year used vehicle that Carmax had, but they could not match the price and t By searching online, we found out that Peter had the exact same model and year used vehicle that Carmax had, but they could not match the price and terms that Criswell offered. We left Carmax and Peter had the car ready for us when we arrived. Needless to say, we drove away in the car that Peter had for sale. ... But that's only the beginning of why I rate Peter and Criswell so highly. Peter initially struck me as a person with a lot of integrity, and today, he proved that what he tells customers is more than just words.He told us that he stands behind his sales as well as the dealership, so when we had a genuine safety issue arise with our vehicle and were denied coverage under our extended warranty purchased at Criswell, I called Peter for help. I explained the situation to Peter and he offered to have their finance manager to call me. But the call that i got less than an hour later was the regional administor for the warranty company who was able to help us to resolve the problem. The point is, regardless of how the warranty issue would have turned out, when we needed help, Peter was there to exceed expectations when it counted. In my opinon, we paid less, but got much more with Peter Eaton. More

Dina Bartolomeo who delivered an excellent job on my 207 Avalanch. The extra time and effort she put in were certainly above and beyond. It was a pleasure to work with such a dedicated and talented employee Avalanch. The extra time and effort she put in were certainly above and beyond. It was a pleasure to work with such a dedicated and talented employee of your company. More

I was in the market for a used impala and Doug was an excellent salesman. He was upfront with everything, which made the environment very comfortable. His professional demeanor and unquestionable charact excellent salesman. He was upfront with everything, which made the environment very comfortable. His professional demeanor and unquestionable character was a pleasant surprise and refreshing change from the normal. He worked well within my budget and was able to get me the car I wanted with payments I could live with. More

I worked with Stefan exclusively through e-mail until the day we went in and selected the actual vehicle (a Silverado 1500) and purchased it using the USAA referral program. Stefan was prompt to reply by e- day we went in and selected the actual vehicle (a Silverado 1500) and purchased it using the USAA referral program. Stefan was prompt to reply by e-mail (also with a phone call, but I worked through email) and helped narrow down the options available. Most importantly, at least to me, he was friendly, helpful, and not aggressive. He was able to provide a price that matched my needs, even pointing out options to my benefit, despite the fact that their inventory all contained more options than I really wanted. On the day of our visit to the dealership, we were greeted by another salesman and offered coffee, then we were down to business in a friendly but efficient manner with Stefan. A test drive, selection of the specific vehicle I wanted, evaluation of trade-in value, and completion of paperwork later, we drove away about 3 hours later in a new Silverado. I would highly recommend Stefan. More

Hello this is Kelli on 10-14-2013 (john Ziegler was our service manager). We had Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) installed the Primus™ IQ brake controller. T service manager). We had Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) installed the Primus™ IQ brake controller. They charged us $274.24 for one brake controller. We called the company tekonsha and spoke to Andrea and she told us that the Primus™ IQ. PN 90160 retails for 107.91. We are writing this review to let Criswell Chevrolet dealer in Gaithersburg, MD, 20878 know that they ripped us off by selling the Primus™ IQ. PN 90160 to us at 166.33 over retail price. Total install They charged us 720.00 to install brake controller plus 371.25 to install plug in back off truck for a total 1,091.25 to install the braking controller. Below is a google search and everyone is under 100.00 dollars see for yourself. Shop for tekonsha brake control Primus IQ on Google Tekonsha Primus IQ Tra... $94.95 etrailer.com, Tekonsha90160 Primu... $94.95 American... Primus Iq Brake Control... $88.99 PPL Motor Ho... Tekonsha Primus(TM) I... $94.99 4 Wheel Parts. On our first visit we arrived for service we were asked by john Ziegler our service manager that we could not leave our truck on the lot of service because the service center was not ready for us and john Ziegler our service manager stated that the owner of Criswell Chevrolet dealer stated that then he looked out his window hour large truck was to big and we would have to leave for 20 min's and then come back to get it serviced. On our 2nd time to the dealer they hit us with the over charged price and when they brought the vehicle out to us john Ziegler our service manager stated that the owner said that we would have to leave the dealer ship ASAP because our vehicle was to big and the owner does not want to see it sitting on his dealer ship. This was our experience at the Criswell Chevrolet dealer. They also never finished all the service work and when we asked them about it the serve manager told us they forgot about it. We have call them about this and asked to speake to the owner we received a call but no one could help us and the owner never called us. I have left several massages about my bill and issue, no luck or phone calls back yet. 10/28/13 and still no luck with issue. More

I recently purchased a brand new 2014 Chevrolet Impala from Chriswell Chevrolet in Gaithersburg MD, The sole reason that I made my purchase at Chriswell Chevrolet was that sales professional Mr. Russell C from Chriswell Chevrolet in Gaithersburg MD, The sole reason that I made my purchase at Chriswell Chevrolet was that sales professional Mr. Russell Carter was the right man, at the right time, to make the right deal for me. Russell is a highly motivated individual who knows the Chevrolet product line, and, Russell knows how to get the deal done! My entire experience at Criswell Chevrolet merits a 5 star rating for the dealership.I fully expect to be a returning customer for all of my future new Chevrolet vehicles, In addition to being a sales professional, Russell impresses me as being a man that understands hard work, honesty and integrity are attributes which guarantee admiration from family, friends and yes, even customers. Respectfully, Arnold F. Serapilio Schenectady NY More

I came to Criswell Chevrolet looking for a new SUV that fit my budget. I worked with Frank Destefano and he was very straight forward and extremely helpful. He was able to find me the perfect vehicle that fit my budget. I worked with Frank Destefano and he was very straight forward and extremely helpful. He was able to find me the perfect vehicle that matched all my needs and wants. I would definitely say that Frank went above and beyond all aspects of his responsibilities as my salesperson, from running down the street and flagging down the driver of a big rig that had loaded the car by accident to transfer to another dealership, to personally detailing the car exterior and interior to ensure that the car was spotless and in pristine condition on the day that I came to pick her up. That is a level of customer service and dedication to your client that is rare and is highly regarded in my book. He was also very helpful during the pricing negotiations. I felt like he was on my side the entire way and that was extremely reassuring. The dealership does insist that you take a test drive of the car, but I think that everybody should test drive the exact car that they are planning on buying. All in all, I would most definitely recommend Criswell Chevrolet and Frank Destefano to everybody that I know and am proud to tell all the people that compliment my new ride that it's a Criswell. Just ask for Frank and he'll take care of you. More

I purchased a 2013 Chevy Volt. The whole process was straightforward and the staff was respectful and informative. Considering I was interested in a specific car, it took a bit longer than I had hoped ( straightforward and the staff was respectful and informative. Considering I was interested in a specific car, it took a bit longer than I had hoped (over four hours), but the dealership's policy is to make sure certain things happen (test drive, familiarity with the service department and practices). All this protects them and the customer from future disputes ("you didn't tell me") so I can't fault them for it. (I had test driven a Volt at another dealership, which is why I didn't really need to do it again) They presented and explained various additional products and service, but did not push them, which was nice. And I did buy the interior/exterior protectant, as the interior color is light and I've had good experiences with anti-stain protectants. Also, the protectant was a specific commercial product, not just the notorious "undercarriage coating". The trade in value they offered was a bit lower than I had hoped, but I had recent repairs, so I feel they were fair. For what it's worth, the selection of Volts this dealership had was much nicer than that offered by nearby dealerships (colors, feature combinations). I don't like chrome rims and didn't want contrasting interior color combinations, which you find frequently find in Volts. Many dealerships don't have anything else. But Chriswell had several "normal" combinations, at least three of which I would have been happy with. More

It was a real pleasure purchasing my brand new Corvette convertible from Criswell. Frank made the buying experience fun. I would recommend Criswell to others and in fact I already have. convertible from Criswell. Frank made the buying experience fun. I would recommend Criswell to others and in fact I already have. More

My husband and I researched the best place to lease a new Chevy Volt and the results all pointed to Criswell Chevrolet in Gaithersburg. We felt like Stefan was very up front with us compared to other salesm Chevy Volt and the results all pointed to Criswell Chevrolet in Gaithersburg. We felt like Stefan was very up front with us compared to other salesmen at other dealerships - plus he gave us the best deal! It was an all around great experience and we love our new Volt. More