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Criswell Chevrolet
Gaithersburg, MD
2,304 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,304 reviews
April 30, 2015
100% GREAT person to deal with and I appreciate it very much I went thru five, yes FIVE other dealerships trying to get an allotment for a 2015 Corvette and wasted six weeks in the process. I was lucky to find I went thru five, yes FIVE other dealerships trying to get an allotment for a 2015 Corvette and wasted six weeks in the process. I was lucky to find Mike and he personally called me after five days to inform me that the order was accepted and my new Corvette was in the process of assembly. If your looking for a great person to deal with, then stop wasting your time and call Mike Furman. Even though I am in Texas, Mike and Jackie made the buying process very easy! More
by parkranch
Employees Worked With
Jackie Wells
April 30, 2015
Bought a 2015 Z51 Corvette - great experience! Mike is awesome. Provided all the information I needed to make the purchase go smoothly and simply. I truly appreciate his honest, hard-working and Mike is awesome. Provided all the information I needed to make the purchase go smoothly and simply. I truly appreciate his honest, hard-working and straightforward style. He's clearly a car enthusiast and I really look forward to his news bulletins on the latest Corvette information. I'd absolutely buy from him again! More
by NewCorvetteGuy
Employees Worked With
April 22, 2015
Excellent job I've had my car serviced at criswell several times and the one thing I can count on is excellent customer service from Nick Chapman. He is very helpfu I've had my car serviced at criswell several times and the one thing I can count on is excellent customer service from Nick Chapman. He is very helpful, knowledgeable, and keeps you informed throughout the entire process. When something goes wrong with your car it is nice to have a place you can count on. More
by cars&bars
Employees Worked With
Nick Chapman
April 20, 2015
Great experience I have exclusively used Criswell since moving to the area because the service has always been great. The staff is always professional. Nick Chapman is I have exclusively used Criswell since moving to the area because the service has always been great. The staff is always professional. Nick Chapman is especially responsive and helps to resolve any problem as quickly and efficiently as possible. I highly recommend them. More
by jlb615
Employees Worked With
Nick Chapman
April 20, 2015
Worst Customer service He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an He is very rude and lazy. I had an appointment setup for 8:00 clock. I got to the shop at 07:45. Work on my car was not supposed to take more than an hour. After two hours waiting I inquired about my car and he had no clue why my car hasn't been attended. He told me it hasn't been worked on yet and will be ready in 20 minutes. What the heck he was doing for last two hours. It's a weekday so it wasn't even busy. If they didn't have time to work on a recall which they have been calling me about from past two weeks to get fixed then why make me take an appointment. They didn't even have courtesy to apologize. When I asked for the manager. He told me Nick Chapman is the manager he was equally unapologetic about the issue. He didn't care that I was waiting for two hours and nothing has been done to my car or they could have informed me that it will not be ready soon so I have made my arrangements differently. More
by qwerty
April 09, 2015
Bought a new Vette Had a great experience working with Russ to buy a new-ish 2015 Corvette. It was my first time buying a car this expensive and I also was queasy about Had a great experience working with Russ to buy a new-ish 2015 Corvette. It was my first time buying a car this expensive and I also was queasy about buying one with a manual transmission for use in DC traffic. He let me test drive it in a parking lot until I was sure that it was the right car for me and I ended up purchasing it. Would definitely come back here for service or to purchase another vehicle. It was probably the best dealer experience of my life. Jackie in finance was also great to work with and also got me a better rate than Pentagon Federal (which I didn't know was even possible) More
by drexelguy264
Employees Worked With
Jackie Wells
April 08, 2015
Mike Furman and Criswell Chevy .................. Top Notch Drove all the way from Dallas, TX to make the trade for my new 2015 Corvette. Mike Furman made the deal go so smoothly and Sam Hicks in f & i tied up Drove all the way from Dallas, TX to make the trade for my new 2015 Corvette. Mike Furman made the deal go so smoothly and Sam Hicks in f & i tied up the loose ends. Whole process took less than 3 hrs including the paperwork. 2 hours of that was waiting for my bank to wire the purchase funds ........ Go Figure ;-) I'll be back out next March to buy my wife's new car from Mike. Well worth the drive. The money saved will pay for the vacation to D C. More
by MikeyTX
April 06, 2015
Internet help - superb I am shopping ... and went to the Criswell website - where I found a car and color I am seeking. Gene was my internet chat salesperson. He was polite, I am shopping ... and went to the Criswell website - where I found a car and color I am seeking. Gene was my internet chat salesperson. He was polite, helpful, and spent considerable time and research to get me specific information. He was not available when I could come in ... and he graciously connected me to a different salesperson (Stefan K. - who also contacted me within minutes!) and then Gene sent a follow-up wishing me a successful visit and providing me with the sales managers name. Great service ... I am looking forward to going in for my appt. More
by Gabe
March 30, 2015
Outstanding experience! I am a very busy professional and my time is my most valued commodity. Rich Beckett made the whole process quick and painless. It is hands down the ea I am a very busy professional and my time is my most valued commodity. Rich Beckett made the whole process quick and painless. It is hands down the easiest car buying experience I have ever had and I would not hesitate to send others to this dealer and to see Rich. The way he tried to take care of as much as he could before I came back for the test drive made closing the deal a cinch. His customer service skills are top notch and I really appreciate him getting me in and out of the dealership. More
by dcarter
Employees Worked With
March 26, 2015
Bait & Switch Pricing The internet advertised prices are what brought us to Criswell; however after realizing the prices include rebates that most people don't qualify for, The internet advertised prices are what brought us to Criswell; however after realizing the prices include rebates that most people don't qualify for, I was ready to leave. From that point on, it was the typical, dreaded car-buying experience -- haggling, back and forth, drawn out negotiations. After we expressed distaste with the pricing strategy and said we wanted to look at a different model of vehicle, the sales rep, Joey, seemed annoyed and couldn't locate the one vehicle in the next level down trim model (the cheaper one). I was perplexed, to say the least, that on such a large lot they only had one LS model and he couldn't even locate it! When they low-balled our trade by about $2,000, Joey recommended we go to CarMax. Miraculously, when we decided to buy there, they gave us what we wanted for the trade. We ultimately bought the mid-level model at more than we really wanted to pay. In the finance office, things were no better. Although the rep was pretty quick, since we were in a time crunch, nothing was transparent and I found out, after the fact, that we didn't get the lowest rate possible even though I mentioned an employee rate with a particular bank. We were not given the employee rate. My credit score is high enough to qualify for any rate (I just got a 0% special with Toyota yesterday), so that was not the issue. The whole experience just seemed shady. After receiving an email from the GM requesting feedback, if we couldn't rate our experience as "completely satisfied", I responded and explained why we were not completely satisfied. The response from the GM was quite lacking. He explained that all dealers in the area price that way, and cited specific competitive dealers. A quick internet search showed those dealers' prices to be in line with MSRP so it doesn't look like they implore the same pricing strategy. In fact, I purchased a new vehicle from one of the competitors he mentioned 3 years ago, and did not experience the bait & switch pricing. All in all, I would absolutely not recommend this dealer to anyone! I regret the fact that we bought from them. More
by amlong
