Criswell Chevrolet

Avoid Criswell if you can! This is the second time I have bought my car to Criswell. The first time I did not receive a survey, probably because of the horrible service and inco This is the second time I have bought my car to Criswell. The first time I did not receive a survey, probably because of the horrible service and inconvenience I received. They broke a part in my car trying to find out what the problem was. I had to bring my car back at least three times before they gave up and called Chevy to walk them through finding out what the problem was. I was without my car for a week. When I called to complain, I got a feeling that this happens all the time. I fought with myself for a week about bringing my brand new car to Criswell for service. It’s the only local Chevy dealer in the area. They did not break anything. I brung my car in at 9am for an oil change and to get my truck latch fixed. Took them 4 hours!! And they left black sticky stuff all over my 2014 Chevy Camaro trunk and bumper. Had to ask someone to whip it off. More

Criswell Chevrolet...a great service experience!!! Brought my new 2015 Chevrolet Tahoe in for Cilajet and Nitrofill. The entire service team was extremely professional, courteous and went out of their Brought my new 2015 Chevrolet Tahoe in for Cilajet and Nitrofill. The entire service team was extremely professional, courteous and went out of their way to insure I was completely satisfied with the work performed, Adrianna, Rochelle, along with the parts department were outstanding. I feel great about having Criswell Chevrolet service taking care of all my service needs in the future! More

Criswell Chevrolet...A great sales experience! My sales and service experience at Criswell Chevrolet was one of the best I've ever had. I'm a very experienced car buyer, and these guys are super pr My sales and service experience at Criswell Chevrolet was one of the best I've ever had. I'm a very experienced car buyer, and these guys are super professional, courteous, patient and highly responsive. Great customer service! Jason Witte, the general sales manager made the deal work, and Russell Carter, my sales consultant made the rest of my buying experience of my new 2015 Tahoe a pleasure. I'll certainly be back!!! More

Why Criswell? The short answer is that Russell Carter the Internet Guy came up with a price on a new Cruze 2LT that was so good we drove 3 hours to the dealership f The short answer is that Russell Carter the Internet Guy came up with a price on a new Cruze 2LT that was so good we drove 3 hours to the dealership from our home in PA. How good was it? Hoping to maybe save the trip south, I sent the quote to a couple of area dealers who wanted the business. One didn't even bother to reply. The other said something must be wrong because he couldn't sell the car for that price without losing money. As people typically on the short end of the cutthroat competition stick, this was a welcome development for us. As far as the people we met there, both Russell and Jackie were cordial, well informed and very competent. I could say that the overall experience was so positive, we almost wanted to crash the car on the way home so we could go back to Criswell and get another one. Nobody is that good, of course, but it might be a tough go finding anyone who comes closer to that ideal. We would absolutely go to Criswell again when the need arises. Nice people and a legitimately great deal. More

service on recall item I received in the mail a recall notice on an item of my vehicle that needed to be done , I called my service rep., Nick Chapman, and he said that the I received in the mail a recall notice on an item of my vehicle that needed to be done , I called my service rep., Nick Chapman, and he said that the part was in stock and that it can be done at anytime. We arranged for me to bring my vehicle in to the shop in about 45 minutes! and he would get someone on it as soon as possible. Nick told me it might take about 2 hours to do the repair work and that I can wait in the lounge, no problem. After 20 minutes he came out to tell me it was finished and I can take the car home. All of my service at Criswell is done very professionally and handled in a very friendly manner, especially by Nick Chapman, who has been my service rep for over 6 years and 3 different vehicles that I have bought from Criswell Thank You Stuart Cadel More

None Better The level of service I received when purchasing a new Spark could not have been higher. Everyone was friendly and helpful. The show room was clean a The level of service I received when purchasing a new Spark could not have been higher. Everyone was friendly and helpful. The show room was clean and inviting and your people were very knowledgeable. Thank you so much. I love my new "baby". More

Efficient Operations When I arrived for my appointment, the service entrance bay was full. By the time I got out of my car and was greeted by EJ, the bay was emptied. I pu When I arrived for my appointment, the service entrance bay was full. By the time I got out of my car and was greeted by EJ, the bay was emptied. I pulled my Traverse in and discussed the service needs with EJ. As there were no major repairs, I decided to wait. EJ kept me updated on the progress of the servicing. I was out in less than 2 hours. This was my first service experience with both EJ and Criswell. I will be back. I will definitely recommend Criswell as a service facility. Very efficient, very positive and very professional. More

Mark is Professional, Courteous and Very Easy Going Last place I thought I would buy a car is Criswell. But I did. Read on, folks. It was a very good experience. No pressure. A true 'what can we do Last place I thought I would buy a car is Criswell. But I did. Read on, folks. It was a very good experience. No pressure. A true 'what can we do to help you' attitude. Very transparent process. I think the sales manager, Steve McClay also has encouraged this approach (the tome always comes from the top down), so if you don't get Mark as a sales person, you might experience the same thing I did. But I would highly recommend seeking out Mark Mead since I know he was great - and I am not one to be too impressed. More

Finally a Corvette personwho knows the product and is HONEST Mike is the only person you should by a Corvette from, honest, trusting, knowledgable, and works for the customer to earn the customers respect. EXCE Mike is the only person you should by a Corvette from, honest, trusting, knowledgable, and works for the customer to earn the customers respect. EXCELLENT! More

Russell Carter is amazing! I found Russell online when I made a request for a price quote on a 2014 Camaro. His response was immediate and very helpful. He found the perfect c I found Russell online when I made a request for a price quote on a 2014 Camaro. His response was immediate and very helpful. He found the perfect car for me before I even went to the dealership in person. I've never had a more enjoyable car-buying experience. Russell has an amazing memory which makes him very knowledgeable and helpful. After spending an hour with him he felt like family. I felt like he really cared about me and my needs. In fact, it was almost scary how well he was able to anticipate my needs. The man is so attentive without being over-bearing. Love this guy, I'm so glad I found him. If lazy help or high pressure sales tactics are your thing then you would need to look elsewhere, but I don't recommend it. Russell, you truly are the best! More