Criswell Chevrolet

These guys make moves for you. These guys went way above my expectations and made my year. They met with my budget and gave me a grate rate. I would recommend anyone looking for a n These guys went way above my expectations and made my year. They met with my budget and gave me a grate rate. I would recommend anyone looking for a new car to check these guys out, I regret not coming here sooner. More

Great car, great deal, top-notch customer service! My wife and I worked with Russel Carter, who was nothing short of amazing. As a first-time leaser, I was very nervous, and had reservations about lea My wife and I worked with Russel Carter, who was nothing short of amazing. As a first-time leaser, I was very nervous, and had reservations about leasing altogether. Russel clearly and concisely outlined the pros and cons of leasing, and truly helped us understand how it was in our financial best-interest, helping us every step of the way to acquire a fantastic 2015 Equinox! We couldn't be happier, and fully intend to return to Russel at Criswell Chevrolet when our lease is up for an upgrade! More

sold me a car with a damaged ac I bought my Equinox from here less than 6 months ago. Evidently there is a hole in the condenser so obvious it should never have been sold like this. I bought my Equinox from here less than 6 months ago. Evidently there is a hole in the condenser so obvious it should never have been sold like this. And I now have to for the bill myself. More

Great! We worked with Russell and Rob when leasing our new vehicle. Rob was incredibly welcoming and informative throughout the financials and paperwork, and We worked with Russell and Rob when leasing our new vehicle. Rob was incredibly welcoming and informative throughout the financials and paperwork, and we even shared a few laughs throughout, what normally would be a long and arduous ordeal. We had a great experience throughout the entire process, which turned out to be quick, efficient, and painless. :) More

Great car great follow up I recently purchased my 2008 Chevy corvette with 13k miles, What a purchase, I can't believe I was able to buy my first corvette at 25 but now I have I recently purchased my 2008 Chevy corvette with 13k miles, What a purchase, I can't believe I was able to buy my first corvette at 25 but now I have it! They also have agreed to fix the initial tire issue I mentioned before I bought the car, isn't that awesome!? Thank you Criswell, More

Great Experience Steve Krantz was awesome to work with during the finance process of my purchase. Steve is prompt with his return calls and email reply's. He present Steve Krantz was awesome to work with during the finance process of my purchase. Steve is prompt with his return calls and email reply's. He presents the options that are available for warranty extensions and finance rate options and was never "pushy." I will definitely request Steve to be part of my next purchase from Criswell Chevrolet! More

honest and easy to work with I have purchased a number of vehicles from this dealership and have always worked with Russell. I have found him to be honest and a good partner in t I have purchased a number of vehicles from this dealership and have always worked with Russell. I have found him to be honest and a good partner in the car buying process. Most recently we moved from the MoCo area to VA and tried working with a few dealers there. My experience with them was less than satisfactory as they played the typical 'I have to go back to talk to my manager" games and not honoring prices we had agreed on in advance. I called Russell the next day and we were able to work out a deal on the same vehicle in a few hours. I would rather make the 45 min drive and deal with someone I know I can trust. I highly recommend both Russell and Criswell. More

Anything other than a oil change is a nightmare Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down Everytime I bring my car in with a noise or anything other than a oil change there's a problem. One time they didn't even tighten my bolts back down More

Excessive charges to replace tire, rim and tpms I had my Volt towed to Criswell to replace a damaged tire, rim and tpms. Criswell provided an estimate of over $800. Their estimated cost for the rim I had my Volt towed to Criswell to replace a damaged tire, rim and tpms. Criswell provided an estimate of over $800. Their estimated cost for the rim and tpms hardware was over $500. I obtained both items online for under $200. I provided both parts to Criswell. I then paid close to $300 for a new tire and labor. While the charge of about $140 on the tire was reasonable, the labor charge was well outside the labor estimates I obtained from nearby Chevrolet dealers and tire centers. I elected to have Criswell complete the job because, as the Criswell staff correctly pointed out to me, the $100 cost I would have had to pay to tow the vehicle to a new location all but eliminated any savings. Based on this experience -- which I attribute solely to Criswell management -- I will not use Criswell service ever again. More

SERVICE SATISFACTION I purchased my 2015 Chevy Cruze from Richard Beckett and he was on point. Honestly, I had a horrible experience when I purchased my 2012 Chevy Cruze s I purchased my 2015 Chevy Cruze from Richard Beckett and he was on point. Honestly, I had a horrible experience when I purchased my 2012 Chevy Cruze so I decided to trade it in using Richard. As many questions as I had, he had the answer. He also put me in a car that I wasn't even expecting to purchase but he had a wonderful deal I couldn't refuse. If there is anyone that can work with you in an honest manner, please give Richard a call. Now, I'm about to contact Richard for a coworker that is looking to purchase a Dodge Dart. Great job Richard!!! Although I purchased my car without financing, I worked with Don Boone who worked all of my paperwork. Kudos to Mr. Boone for his patience since he worked with my in 2012 during that horrible experience. He stepped up and made the purchase smooth! More