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Criswell Chevrolet
Gaithersburg, MD
2,235 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,235 reviews
March 03, 2016
Smooth Experience I worked with Chip Bozga and Daniel Leithauser. They were both friendly and very transparent about the process. Best used buying experience I've had I worked with Chip Bozga and Daniel Leithauser. They were both friendly and very transparent about the process. Best used buying experience I've had. More
by AntonioConcepcion
Employees Worked With
Daniel Leithauser, Chip Bozga, Chip Bozga
March 01, 2016
Very good dealer to do business with! Peter Eaton was our sales person at Criswell and went above and beyond to help us out in the new purchase with our Corvette. Waited patiently for us t Peter Eaton was our sales person at Criswell and went above and beyond to help us out in the new purchase with our Corvette. Waited patiently for us to arrive after work through crazy traffic and took the time to show us all the features of the new car. Highly recommend working with him if you are needing a go to person. I would be happy to do business with Peter again and recommend him without any reservations. Max and Sarah More
by rgrmax
Employees Worked With
Peter Eaton
February 09, 2016
Awseome experience Russell was very helpful and he will take the time to explain everything to you. He made buying my first vehicle an easy process. When my friends or o Russell was very helpful and he will take the time to explain everything to you. He made buying my first vehicle an easy process. When my friends or other people ask me where I bought my car I tell them and I will refer them to Russell. More
by rocketgrl
February 08, 2016
Extremely Accommodating My boyfriend and I came in and met Mike in the parking lot he was very friendly right off the bat. He walked us around the lot showed us every model w My boyfriend and I came in and met Mike in the parking lot he was very friendly right off the bat. He walked us around the lot showed us every model we had a interest in. We test drove our favorite and fell in love. We bought the car and with our busy schedules it wasn't easy to get to the dealership to do so. Mike and Russell went above and beyond to help us and it was a done deal. Jackie was very quick but thorough with the paperwork, I was in and out of there. Leaving with a very memorable experience. Definitely recommend this dealer if you are on the market for a chevy. More
by Trisha0244
January 31, 2016
Terrific experience. Jason Witte is the consummate sales professional, with phenomenal follow-up and customer orientation. He is determined to ensure any concern or issue Jason Witte is the consummate sales professional, with phenomenal follow-up and customer orientation. He is determined to ensure any concern or issue is dealt with promptly and courteously, and resolved to the customer's complete satisfaction. He is, quite simply, the best sales manager that I ever experienced. Thanks, Jason! Len List More
by Len44
Employees Worked With
January 28, 2016
RUN FAR AWAY FROM THE BODY SHOP AND SERVICE DEPARTMENT... Michael L Lea January 6 at 2:27pm · what is lower than 1 star..0 stars. -10 stars. well that is what i would rate the entire criswell dealership Michael L Lea January 6 at 2:27pm · what is lower than 1 star..0 stars. -10 stars. well that is what i would rate the entire criswell dealership the lowest of the low. if you have a problem at the dealership there is nobody there to help you and nobody to hold accountable. the general manager/president kevin szot will never answer a phone call or email. a person would think if a dealership was paid almost $14,000 to repair a car and almost 90 days to complete the repair it would be perfect right?????? well not even close. my vehicle has been back in their repair shop 6 different times to fix substandard work. the technicians at jeep cannot diagnosis jeep issues. i would never ever take a car to the body shop there and i would never purchase a car there. please take my advice and the advice of several other dissatisfied customers who were there with me and go to the other Chevrolet and jeep dealerships in rockville. darcars customer service is superb and the upper management actually will return calls,emails or come out and speak with a customer when there is a problem and work to resolve it. criswell does care about the little man, criswell cares about the big corporate accounts and the customers that fit a certain "mold" and certain "type". they do not cater to minorities and they do not respect our $$$$$.... i will spend my money elsewhere. criswell has ruined my vehicle and refuses to fix it. they are systematically ruining my life also. $14,000 later and an unsafe car. thank you criswell and Kevin szot..see you in court you know where to reach me.. mr LEA More
by MLEA722@AOL.COM
January 12, 2016
The best experience ever in buying a car I had been viewing the inventory of Corvettes at Criswell for months deciding if I wanted one more corvette in my life. My wife and I had pretty much I had been viewing the inventory of Corvettes at Criswell for months deciding if I wanted one more corvette in my life. My wife and I had pretty much decided on two corvettes to look at when we made our appointment with Mike Furman. We test drove a 2016 corvette and then I spotted a Z51 2LT in Long Beach Red Metallic. I had a price in mind and also a trade price on my C6 2005. We went inside and within 30 minutes Mike gave us a trade price and a price on the 2016. Done deal which has never happened in my lifetime and I've purchased many many cars in my day. Mike was nothing but professional and guided us through the whole process. Thanks Mike as this vette has far exceeded our expectations. Mike & Debbie Locke More
by Mike2118
January 10, 2016
Salesman Peter Eaton is the Cream of the crop I'm an extremely picky, indecisive and a chatty individual. I always have tons of highly probable, annoying questions such as; what ifs, what about, h I'm an extremely picky, indecisive and a chatty individual. I always have tons of highly probable, annoying questions such as; what ifs, what about, how come, can we, is there anyway...the list goes on and on .... the chances of me making any spot on decisions are slim to none. I'm certain to ask the same question reatedly. I set out to buy a car and turned to Peter Eaton through the recommendations of a FEW people. Peter stuck by indecisiveness without hesitation or pressure. Provided an answer or options to every question or scenario I brought up. He went above and beyond in my selection process offering me choices from higher end to economic, new or used, switching gears to accommodate changing mind. Looking and going through the options both pros and cons. Agreeing to take the time pull out any vehicle I was interested in. I felt I could have test driven 100 cars if that's what I wanted. The deal was totally driven to accommodate me and my happiness. It didn't matter if I was going used or new or how little or much I wanted to spend. When I finally did make a decision he went to great lengths to ensure that I was content and stressed me being comfortable and happy with the final decision. I knew at this point and felt wholeheartedly that it wasn't about the sale but rather my wishes being the key factor. While I pondered for hours and days he hung in there keeping a pleasant attitude the entire time. He also followed up a few days later to check on things along with sending me a thank you via mail. He helped set up personal vehicle features Bluetooth on star radio seats everything. Peter Eaton is the cream of the crop as far as salesmen go. Anyone looking for someone they can trust, offer patience along with wealth of knowledge. Pete is your man. Take it from one of the most pickiest Customers out there. THANKS PETER. SINCERELY!!! More
by Sara
Employees Worked With
Peter Eaton
January 05, 2016
Great person to work with! I live across the country and this experience has been very smooth and easy! Thanks to Mike and the team at Criswell Chevrolet. Can't wait to get my I live across the country and this experience has been very smooth and easy! Thanks to Mike and the team at Criswell Chevrolet. Can't wait to get my new Z06! More
by dallasw77
January 04, 2016
A good remote auto purchase I never thought I would buy an automobile, let alone a Viper, remotely. But I have and it was a good experience working with my sales consultant Pete I never thought I would buy an automobile, let alone a Viper, remotely. But I have and it was a good experience working with my sales consultant Peter Eaton, His communication was excellent. The Criswell staff of Sam Hall and Dan Leithauser also provided excellent support and service for my transaction. Criswell's stated goal of obtaining "complete customer satisfaction" has been accomplished with me for my Viper purchase. More
by Viper2014
Employees Worked With
Sam Hall and Dan Leithauser, Peter Eaton
