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Criswell Chevrolet
Gaithersburg, MD
2,144 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,144 reviews
September 30, 2023
My old car needed a hefty repair and being on a fixed income it was too much for me to handle. Russell helped find a used car and worked with me to get to a payment I was comfortable with. Not everyone i income it was too much for me to handle. Russell helped find a used car and worked with me to get to a payment I was comfortable with. Not everyone is out to get you, there are still good people in the world. Thank you for being one of them, Russell. More
by MSW
Employees Worked With
September 29, 2023
Round 3 did not disappoint. Responsive and transparent. Got what I needed. In and out in under an hour. Responsive and transparent. Got what I needed. In and out in under an hour. More
by GCC
Employees Worked With
September 26, 2023
Russell is a true gem! He found me my dream car after carefully listening to what I needed and wanted. He has been so helpful with every question I’ve had. Everyone at Cris He found me my dream car after carefully listening to what I needed and wanted. He has been so helpful with every question I’ve had. Everyone at Criswell has been great also. More
by Minivanmom
Employees Worked With
September 26, 2023
Russell did an outstanding job taking care of my family. We were in a pinch to get a new car to replace my daughter's old one. He was able to get us in a new car within 24 hours. He was very professional th We were in a pinch to get a new car to replace my daughter's old one. He was able to get us in a new car within 24 hours. He was very professional throughout the whole process. With his help, my daughter was able to get back on the road in a safe and reliable 2024 Chevrolet Equinox...and drive back to college before her new semester started. Thanks for "going the extra mile" and getting the process expedited!! More
by Megan Bogley
Employees Worked With
September 25, 2023
I have bought 5 vehicles from Criswell Chevrolet througout the years. Never had an issues with getting service or warranty work done. I ordered and purchased my 2023 C8 corvette from them 9 months a througout the years. Never had an issues with getting service or warranty work done. I ordered and purchased my 2023 C8 corvette from them 9 months ago. Then brought my Vette in since clear layer was peeling off of head light. Clearly it was a manufacture defect, which is why I had no issue with them taking pictures of defect area. They two ours later received a text stating that Chevy declined to fix with no reason. However, Dina in Service made some magic happen. Her service managers looked at my issue and said they wil take care of it. I will ABSOLUTELY continue to purchase my vehicles from Criswell Chevrolet. Thank you Dina and to your service managers. Joe P. More
by Joe
Employees Worked With
September 23, 2023
Called and left messages and emails about the service department problem. no call back that is not good service department problem. no call back that is not good service More
by al
Employees Worked With
September 20, 2023
Russell is a consumate professional and extremely good at what he does. He is an asset to his organizatio. He is always cordial and professional. He always responds quickly and does so even if he is not i what he does. He is an asset to his organizatio. He is always cordial and professional. He always responds quickly and does so even if he is not in the office. I highly recommend asking for him by name and making him your go-to guy for new car purchases. Excellent to work with before, during and after the sale. You will not be disappointed. More
by ebbzster
September 18, 2023
Russell has been very helpful and responsive from the very beginning. Very transparent about the whole ordering process and tracking the progress through every step. Answer all my questions patiently and very beginning. Very transparent about the whole ordering process and tracking the progress through every step. Answer all my questions patiently and with great details. Great buying experience! More
by CW
Employees Worked With
September 16, 2023
Corwin Peña is a great Service Manager! Since I have been bringing my GMC Acadia to Criswell, he has always been courteous, professional, greets you with a smile, and makes certain that my Since I have been bringing my GMC Acadia to Criswell, he has always been courteous, professional, greets you with a smile, and makes certain that my vehicle service needs have been met. He keeps you updated on the progress of your vehicle while there and makes your experience at Criswell a pleasant one. I'm glad to have my vehicle service taken care of by Corwin! 👍🏾 More
by EFisher69
Employees Worked With
Corwin Peña
September 15, 2023
I want to thank you Dina Bartolomeo for stepping in and helping me. I would like to acknowledge your immense professionalism, consideration, and integrity. Thank you so much for being there. helping me. I would like to acknowledge your immense professionalism, consideration, and integrity. Thank you so much for being there. More
by monetvs
Employees Worked With
