Criswell Chevrolet

Top notch service very professional sales department impressive dealership Brian was very helpful in getting the car l wanted and making the buying experience great impressive dealership Brian was very helpful in getting the car l wanted and making the buying experience great More

Honestly like every other dealer, all they care about is selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And wh selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And when I come out telling them something they take the the help that they gave. You don’t do that as a buying customer they are there to help and try to sell the vehicle to you. But I guess some of them are there to seek and than after not care about the customer. Even finance I am very upset, frustrated, and will not even doe they have helped me get my vehicle with no down payment, but I have trade it my vehicles for more than was actual price. Now they don’t even try to help. Sales man just likes to seek vehicle than not care. Finance I feel the same way now. More

excellent staff, during our visit Brian assisted us, he is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service More

They were quick with the quote. Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful More

Excelente creció en el concesionario de parte de Bryan en español y en inglés muchísimas gracias estoy muy agradecido y contento con tu servicio ya esa es mi nueva casa gracias Bryan por tu atención y servic español y en inglés muchísimas gracias estoy muy agradecido y contento con tu servicio ya esa es mi nueva casa gracias Bryan por tu atención y servicio al cliente More

My service manager Dina is very helpful and knowledgeable about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. More

Start to stop is no longer working, problem wasn't fully fixed. Reached out to a manager and never got a call back. fixed. Reached out to a manager and never got a call back. More

Criswell was a downgrade after years of going to King Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them as necessary. (2) They do not communicate timely on the status of your vehicle. (3) They do not follow up or processing warranty claims timely. Recently Danny held my vehicle hostage for four days due to improper handling. I dropped my vehicle off with Danny on Mon. 4 Mar 2024 for a Thermostate issue. Danny told me they would have the car ready the following day, and the extended warranty company had approved reimbursement. Danny failed to inform me that his day off was the following day. I did not receive a call from the dealership on Tue, so I called around 2pm. I spoke with Dakota, who informed me that Danny was off and that I could call back on Wed. This was unacceptable, the fact that no one else could assist me on someone’s day off was purely unprofessional. After pressing the issue, Dakota reluctantly took my information and said he would find out what was going on with my vehicle and call me back in a few minutes. I never heard back from him. I left a voicemail for Danny on his direct line to call me about my vehicle. On Wed, I never heard back from Danny, so I called back in the afternoon. He seemed uncertain about my car, and told me he had to contact the extended warranty company to see if they approve the work — which was after he already told me that he contacted them and they approved it. So basically he was either outright lying to buy himself some time, or completely incompetent. He later informed me that the work was done, but they hadn’t received payment from the extended warranty company yet and couldn’t release the vehicle till they had the money in hand. Never heard back from him till Thr 7 Mar in the afternoon. By time I go to the dealership, Danny was already gone for the day, and it took some time for someone to find the work order. This was a terrible experience, not to mention they are the first dealership I’ve been to that charges a 3% “convenience fee” for using a credit card. Criswell is always a negative experience, and I’m looking for a new dealership. More

I am a former client of King Buick. After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My cont After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My contact was Matt tait. In all respects, I am totally satisfied of the service. More

The service provided by Scott LeStrange and team was outstanding. Hands down the best experience we’ve had out of many car purchases. I will be back to see Scott for our next vehicle purchase in the fut outstanding. Hands down the best experience we’ve had out of many car purchases. I will be back to see Scott for our next vehicle purchase in the future More