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Criswell Chevrolet

Gaithersburg, MD

4.8
2,179 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,179 reviews

June 18, 2024

Peter Eaton made our car buying experience very easy and straightforward. He went out of his way to ensure our family would be 100% happy and comfortable with our new vehicle. We can't thank you enough for More

by RJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Criswell Chevrolet responded

Our friendly and professional team is committed to offering a fantastic car buying event, and we're happy to see you were pleased with your experience. Don't hesitate to reach out with any additional questions about your new vehicle.

June 17, 2024

MATTHEW Tate was amazing. He helped me navigate my insurance after hitting a deer. He was very knowledgeable and patient with me, explaining the process and the possible addit More

by Farid Israel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tate
Jun 18, 2024 -

Criswell Chevrolet responded

We're happy to see we were able to really help you out! Matt and our other team members are dedicated to providing an all-around outstanding experience, and it's rewarding to know you were pleased with your interactions. Thanks again for choosing to work with the Criswell team to get your truck back in great shape. We hope to see you again when your vehicle is due for its next routine maintenance visit.

June 13, 2024

Word of mouth traveled when meeting Peter Eaton. He made this experience an absolute breeze! Peter is very professional. We will definitely be back there for the next car! Not pushy, nor was it all More

by Smanny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Criswell Chevrolet responded

It's exciting to see Peter and Criswell were able to get you the exact vehicle you were looking for! We value the opportunity to work with you and truly look forward to assisting your friends and family find vehicles that meet their needs and budgets as well.

June 13, 2024

The dealership was clean organized and everyone was very professional. Russell Carter is quite possibly the best sales person I have ever worked with. We began our journey speaking on the phone and via emai More

by zz
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Criswell Chevrolet responded

It's great to see you were satisfied with the excellent customer service Russell provided throughout your recent vehicle buying experience. We work hard to make every sales event easy and efficient and are happy to see you were pleased with your overall experience. Don't hesitate to reach out if we can be of additional assistance.

June 12, 2024

I was a first time car buyer going through a dealership and Russel made it extremely easy and straightforward. He was fantastic to work with and I know who I’m calling. Next time I get a car thank you Russ More

by Jrgruner05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Criswell Chevrolet responded

Congratulations on your purchase! We're thrilled to see you enjoyed a simple and seamless car buying experience while working with Russell. We look forward to the next opportunity to work with you!

June 12, 2024

The dealership was a welcome pleasure in the vehicle buying process. When you step in the place is clean and the staff welcoming without being overwhelming or pushy. The staff was professional and respe More

by D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamiko Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Criswell Chevrolet responded

Our goal is to offer an outstanding vehicle buying event, and it's wonderful to know you were pleased with your experience. We appreciate your positive feedback and recommendations.

June 06, 2024

Experience was great and the process was easy and not stressful as sometimes making a vehicle purchase can be. More

by D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Criswell Chevrolet responded

It's great to see you enjoyed a simple and seamless vehicle buying experience while working with our friendly and professional staff. We hope to be of service to you in the future!

May 31, 2024

Highly satisfied with the team I worked with! Thank you for everything! Great experience overall More

by adreankent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boone
Jun 12, 2024 -

Criswell Chevrolet responded

Customer satisfaction is important to us, and it's rewarding to know you were pleased with your Criswell experience. We look forward to your next visit with us!

May 29, 2024

Brian Fue Gentil Y Muy Amable En Nuestro Proceso De Cambiar Nuestra Troca, Todo Fue Perfecto More

by Juanacastillo809
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Criswell Chevrolet responded

Thanks so much for sharing this 5-star rating! We hope to see you soon!

May 26, 2024

Criswell Chevrolet in MD really puts the customer first - they have been very helpful and honest. More

by kblindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Patterson
May 28, 2024 -

Criswell Chevrolet responded

Thanks so much for sharing this positive feedback! We are happy to see you were pleased with your experience and welcome you to reach out if we can help in any other way.

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