Criswell Acura

Happy Customer I went to Criswall Acura of Annapolis just to test drive the 2016 MDX and ask a few questions that I could not find the answers to online. I walked ou I went to Criswall Acura of Annapolis just to test drive the 2016 MDX and ask a few questions that I could not find the answers to online. I walked out with a car that exceeded all my expectations. The sales team was knowledge, honest, and worked within my budget. The finance team was able to me a great rate...no complaints. Great place to visit in a no pressure environment. More

Great service and customer relations I am very grateful for the customer service, professionalism, and support received from all of the staff at Criswell Acura. I hope to be a Criswell c I am very grateful for the customer service, professionalism, and support received from all of the staff at Criswell Acura. I hope to be a Criswell customer for many years More

Superb Service! The staff at Criswell Audi of Annapolis were nothing short of fantastic and awesome in the customer service process of purchasing a vehicle at their l The staff at Criswell Audi of Annapolis were nothing short of fantastic and awesome in the customer service process of purchasing a vehicle at their location. The staff comprised of Shanni Cannon, Dawn Harper and Tom Stancavage provided a complete “no pressure” deal to my family. This was by far the smoothest process in trading and buying a car that we have ever experienced. I will strongly encouraged and recommend this dealership any day of the week. The Ms. Shanni Cannon rocks as our sales client. She was tremendously Courteous and Thorough with the test driving and explaining the vehicle components we purchase. Along with Mrs. Dawn Harper the financial specialist who explained in detail the additional packages of service for the vehicle we obtained. Last but not least We could not forget the Manager Tom Stancavage for working the deal with the numbers for our trade in that we could mutually agree upon. Keep up the great professionalism and customer service. I highly recommend this team of people if you are looking to purchase a Audi. You don’t have to look no further than Shanni Cannon at Criswell Audi of Annapolis. This team will make every effort to get you into the Audi that you dream and want! More

Awesome Experience @ CAA- Extremely Satisfied Customer! I went looking for a used vehicle at Criswell Acura Audi Annapolis. I was immediately greeted at the door by Vance Ellis. Vance was pleasant, asked t I went looking for a used vehicle at Criswell Acura Audi Annapolis. I was immediately greeted at the door by Vance Ellis. Vance was pleasant, asked the right questions, and customized the price and service to our needs. I showed them the KBB on the car I was interested in, and they beat it by $1000 less than the KBB value; there wasn't a need for price haggling back and forth. I barely write reviews, but this dealership gave me such an excellent experience that I felt that people need to know how great everyone is at this dealership! Thanks, Vance & Alan Hannon (Pre-Owned Sales Manager) for all your help! We will see you in the future for our next car! More

Awesome Experience! I highly recommend the dealership and the honest, fast, and efficient service I received. My salesman, Brandon Stanley was very accommodating and will I highly recommend the dealership and the honest, fast, and efficient service I received. My salesman, Brandon Stanley was very accommodating and willing to go the extra mile for my business. The Sales Manager, Lamont Randall was simply “THE BEST”! He stepped in by email and phone when I emailed Brandon and he was not available. He stayed late to ensure I was taken care of. He did not have the salesman running back and forth with fake offers-“Simply The Best”. Finally, Angela Behr was fast and friendly and got me out of the office quickly. Thank you Criswell Acura team for the best car purchase transaction I have ever had out of 5 dealerships! More

True to their word, no games We test drove the MDX with Brandon who really knew all of the functionality and answered all of our questions. We price shopped via phone and worked a We test drove the MDX with Brandon who really knew all of the functionality and answered all of our questions. We price shopped via phone and worked a deal with Brandon. When we came in to make the purchase, all of the numbers lined up exactly as expected except they surpassed our expected trade in value! What a pleasant surprise! Angela had everything ready and it was the most pleasant buying experience we have ever had, by far. John & Clair W. More

Help with key FAB- FIXED PERFECTLY Both of my key FAB's stopped working. Both had non-working "UNLOCK" buttons. I called the parts department at Criswell Acura and was able to order th Both of my key FAB's stopped working. Both had non-working "UNLOCK" buttons. I called the parts department at Criswell Acura and was able to order the internal part for a much cheaper cost than replacing the entire Key/FAB. (the parts department walked me through an assessment to figure out what to do) They ordered "internal part" and the next day installed them in my key fab's!!! Both work like new now!!! Austin from the parts department did a great job taking it apart and reassembling the key fab's!!! Soooooo happy they are working again!!! THANKS, Austin and Criswell Acura!!! More