Criswell Acura

I greatly appreciated the team approach that Alan and Vance demonstrated in showing me a selection of Audis and Acuras at Criswell, both new and pre-owned. In the market for a luxury SUV after decades o Vance demonstrated in showing me a selection of Audis and Acuras at Criswell, both new and pre-owned. In the market for a luxury SUV after decades of driving manual transmission cars, I returned to Criswell after several unsatisfying visits with other dealers where I scoped out the competition offered by BMW, Infiniti, and others. Sales Rep Vance and the sales manager Lamont quickly negotiated a fair price after Alan Hannon's convincing arguments while test driving used Audis and Acuras that I wanted to return to Criswell to buy one of their cars, whether used or new; he also helped secure a fair tade for my used Mazda, while Vance quickly found a car on the lot at closing time Saturday that had exactly the trim line I wanted--not more. Unlike some Annapolis dealers, the sales process was professional yet low stress and friendly--there was no untoward pressure or unwanted dealer add-ons like rust proofing, roof racks, or running boards on the car I wanted. Vance stayed 2-1/2 hours after closing to ensure that the RDX was delivered to me in style while Lamont and Mustafa stayed late as well to nail down the sale and financing before the dealership closed for the weekend (no Sunday showroom hours for any car dealer in Anne Arundel County!). A special shout-out goes to Mustafa, who like his colleagues made this an exceptional buying experience: unlike many Finance Officers who pressure you to buy thousands of dollars of unwanted services and options, he swiftly executed the sale after explaining the additional offerings available (e.g., extended warranty, paint protection etc) and had the expertise to secure the advertised 0.9% financing and transfer my vanity tags from one class of vehicle (car) to another (SUV) despite balky MVA software. The team at Criswell Acura is great and I look forward to similar positive experiences with their service department (which hopefully will be once in a blue moon given how well built Acuras are and how minimal the maintenance schedule is compared to some of my previous vehicles). Thank you Vance, Alan, Mustafa and Lamont for a job well done. More

The whole process of buying my TL was great. Stefano, Lamont and Mustafa were extremely helpful. Stefano (and Jacquin) even drove over an hour to help deliver my car. All the communications were timely Lamont and Mustafa were extremely helpful. Stefano (and Jacquin) even drove over an hour to help deliver my car. All the communications were timely and they delivered on their price, which was better than any competitor. I highly recommend Criswell and Stefano, Lamont and Mustafa. More

We worked with two gentlemen (Stefano Rinaldi and Mustafa Nasr) and we're greatly impressed with their knowledge of the car and their willingness to aid us, as customers, with the purchase of a new Acura MDX Nasr) and we're greatly impressed with their knowledge of the car and their willingness to aid us, as customers, with the purchase of a new Acura MDX. They made our buying experience effortless and were willing to go the "extra mile" to help out with our questions and concerns. Further they both made suggestions that saved us some money and provided information that neither my wife or I had known about. In addition one of the salesmen, who happened to overhear a conversation between my wife and I, graciously provided us with additional information on MDX accessories in the form of a large binder that answered all out questions. Great experience with sales people like these, Criswell should be proud and reward them generously. More

Had a wonderful experience leasing a 2104 ilx today! Both Stefano and Mustafa were very friendly and knowledgable. I felt no pressure at all to make a decision and the process was very transparent and straig Stefano and Mustafa were very friendly and knowledgable. I felt no pressure at all to make a decision and the process was very transparent and straightforward. I highly recommend coming here for a headache free car buying/leasing experience! More

I will spare you the details. We are now driving our 2014 Acura RDX, made easy for us by Al Zayas, Lamont Randall and Dawn Harper. Al - because he has mastered the art of listening. Personable and gen 2014 Acura RDX, made easy for us by Al Zayas, Lamont Randall and Dawn Harper. Al - because he has mastered the art of listening. Personable and genuinely interested in providing solutions for his customers. Lamont - because he took his cue from Al to find the exact RDX we wanted rather than "force-feeding" us with an inventory model that came close. He found it, and the rest is history. And Dawn - because she was delightful to meet and talk with. Closing with her was not just painless, but pleasant. A great Criswell team that seemed to put 110% into their job, while making the dreaded experience very satisfying. More

I talked with Paul about service on my Acura and he got me in right away. Had my car back the next day. Cost was ok ,no surprises. Had to return a week later for some minor repairs.Again Paul,took me in a me in right away. Had my car back the next day. Cost was ok ,no surprises. Had to return a week later for some minor repairs.Again Paul,took me in asap! Paul is very professional and cares about his customers and their cars. I will return and recommend them always. Thanks, Paul More

I just bought my 5th Acura with Mr. Alan Hannon and Al Zayas. I will NEVER buy another car from anyone else. They take such great care of me and my family as my brother buys from Criswell too! I love m Zayas. I will NEVER buy another car from anyone else. They take such great care of me and my family as my brother buys from Criswell too! I love my new Acura, it drives like a dream. Alan and Al were fair, full of advice and exceptional customer service. Thanks guys - see you for my next one! 11 12 13 - is Alan Hannon Day! More

Stefano is very friendly and sincere. He allowed me to feel comfortable with communicating my needs. Both Lamont and Stefano understood my budget and did THEIR BEST to get me there & make this day possibl feel comfortable with communicating my needs. Both Lamont and Stefano understood my budget and did THEIR BEST to get me there & make this day possible. THANK YOU STEFANO & LAMONT Tino Cione More

I had the pleasure of working with Mustafa Nasr at Criswell. He is pleasant, friendly, accommodating with my work hours, and knowledgeable. It was nice to work with someone who is not pushy by email o Criswell. He is pleasant, friendly, accommodating with my work hours, and knowledgeable. It was nice to work with someone who is not pushy by email or in person. The process was much easier than I expected. Thanks. More

Very pleased with dealership and overall experience. Especially happy with Stefano who was our sales rep. He is personable, professional, and has vast knowledge about vehicle details. Based on our exp Especially happy with Stefano who was our sales rep. He is personable, professional, and has vast knowledge about vehicle details. Based on our experience I would recommend this dealership to potential customers. Bob More