Crews Subaru of Charleston - Service Center

Excellent service department My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 O My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 Outback. The original pads were still in the car at 82,000, so we were pleased about that. Anyway, we were able to make a same-day appointment on Crew's website this morning and brought in the car at 2 pm as scheduled. We were back on the road just a few minutes after 3 pm! The cost was a very reasonable (and competitive) $185 plus tax. Our service adviser Jonathan was excellent - and even let us know the front brake pads were doing great; did not need replacement. We spend the month of November in Charleston each year, and it's good to have Crew Subaru in town. More

Subaru Outback Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tire Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tires will last with picture of treads thanks More

Great Service We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their prici We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their pricing. The Subaru is a great vehicle - their intent is to keep it so! More

Routine Service First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was done as well as a written record of our service. More

Great experience !! Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you soon. More

Wish I'd been told of the lease maintenance fee. The service work was fine. The oil change and check were promptly completed and the staff members were friendly and warm. MY COMPLAINT IS NOT BEING T The service work was fine. The oil change and check were promptly completed and the staff members were friendly and warm. MY COMPLAINT IS NOT BEING TOLD I WOULD HAVE AN $80 COST. After leasing a Subaru for 3 years, with complimentary maintenance every 6000 miles, I was not told I would have a maintenance fee for my 2018-2021 lease. I could have found an oil change for $20. More

Service is always timely and thorough This major service was scheduled with appropriate cost expectations and a loaner was provided! I will definitely get my next Subaru here. Friendly and This major service was scheduled with appropriate cost expectations and a loaner was provided! I will definitely get my next Subaru here. Friendly and courteous staff. More

A1 Customer Service My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, w My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, we called that evening and spoke with Matt Davis, who was delightful to speak with. He scheduled her for first thing the next day - a busy Saturday! Not only did they diagnose the problem but they were able to do the work by late that afternoon. He also helped educate us to outstanding recall issues that needed to be addressed once the car was back home. Don’t hesitate to use Crews for all your car service needs! More

Dissapointing Service I own an outback 2017 with 31000 miles taken in for routine express service. Oil change, tire rotation and fluid checks. Also, leaving down on 7 hour I own an outback 2017 with 31000 miles taken in for routine express service. Oil change, tire rotation and fluid checks. Also, leaving down on 7 hour drive in a few days, so I wanted to make sure the coolant levels were good etc. Called and was told to use express service lane, I did this and waited in the lobby for about an hour and a half to two hours. The initial contact with the girl at the service bay was great, very polite throughout. I paid for my service and drove about 15 minutes back home. I thought to lift the hood and look around as experience has taught me not to go on a long drive and trust that everything is OK. Under the hood I see that the cup that holds the oil filter has a ring of oil around the filter about 1/8 to 1/4 inch deep and what looks like oil soaked dirt and bug bodies. At first it looks like the filter is leaking? Then it occurs to me that the mechanic must have pulled the old filter and changed the oil and installed new filter and just made a mess. Too busy to wipe up? I wonder how much sand and bug bodies went in with the new oil? Looking at the coolant I see that the level is on LOW. Looking at the battery , a warranty replacement battery installed by the dealer, it is wet and the battery try is full of some kind of fluid? I'm thinking battery acid. I dump a liberal shake of baking soda on the battery, the fluid in the tray seems to react to the soda. I get in contact with someone at service and he assures me that they do not check the battery as all that they handle are maintenance free. I ask him about my battery as it is a warranty replacement battery installed by Crews that does not seem to be maintenance free, I pulled the caps and looked at the battery fluid levels, I see that the cap on the right is low. Not sure if I got an answer about this being the battery that Crews installed. I ask about the coolant being on low and he says this is normal. This morning it is still low and the coolant level did not expand or contract as he seem to be suggesting. Also, Before bringing in my Outback that morning I opened the hood and looked around, cleaned out all of the bits of pine straw and looked at the oil filter as it is right on top of the engine and also looked the battery connections. The battery was not wet nor the battery tray full of fluid at that time. This morning I check the coolant level and its actually below the low level! I was offered a $15 discount on my next service. My next service will not be at a location as careless or uncaring as Crews Subaru. Very glad I did not get on the highway and drive for 7 hours with coolant below the low mark or a battery with low levels Like I told the service guy I talked to I could not be more disappointed. I will change the oil and maintain the coolant and other fluid levels personally from now on. Hoping to get a survey letter from Subaru in the mail. More