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Crews Subaru of Charleston - Service Center

North Charleston, SC

4.4
113 Reviews

113 Reviews of Crews Subaru of Charleston - Service Center

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November 04, 2019

Service department is a joke. My car is consuming oil and the service department is way overfilling my engine with oil about an inch over the full mark. They did this 3 times the last time I brought it in fo More

by torqwrench
Recommend Dealer
No
Employees Worked With
Shawn Cowgill
October 15, 2019

Subaru Outback Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tire More

by Schook1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of names in service area
Oct 16, 2019 -

Crews Subaru of Charleston responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

October 14, 2019

Great Service We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their prici More

by Redd Darby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Oct 16, 2019 -

Crews Subaru of Charleston responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

September 09, 2019

Routine Service First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was More

by George Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Sep 11, 2019 -

Crews Subaru of Charleston responded

George, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

August 02, 2019

Great experience !! Every one super professional . In and out on a timely manner. Solved all problems and did it quickly. A special thanks to Tracy Mason. Hope to see you More

by Antique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracie Benton-Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Crull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Cowgill
Aug 05, 2019 -

Crews Subaru of Charleston responded

Thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.

July 01, 2019

Wish I'd been told of the lease maintenance fee. The service work was fine. The oil change and check were promptly completed and the staff members were friendly and warm. MY COMPLAINT IS NOT BEING T More

by irritated lease customer
Recommend Dealer
No
Employees Worked With
Jul 17, 2019 -

Crews Subaru of Charleston responded

Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our Service Manager, Jason Parish at jparish@crewssubaru.com or 888-815-7341 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

June 20, 2019

Service is always timely and thorough This major service was scheduled with appropriate cost expectations and a loaner was provided! I will definitely get my next Subaru here. Friendly and More

by lizkrauss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Brown
Jun 24, 2019 -

Crews Subaru of Charleston responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 03, 2019

A1 Customer Service My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, w More

by DoubleD92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Jun 12, 2019 -

Crews Subaru of Charleston responded

Hello, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

May 21, 2019

Dissapointing Service I own an outback 2017 with 31000 miles taken in for routine express service. Oil change, tire rotation and fluid checks. Also, leaving down on 7 hour More

by Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
did not get a name,
Jun 12, 2019 -

Crews Subaru of Charleston responded

Parker, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to our Service Manager, Jason Parish at jparish@crewssubaru.com or 888-815-7341 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

May 20, 2019

Efficient and well organized. Was a recall problem and was repaired. The waiting area was well appointed and comforable. Service personnel was helpful and polite. More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I cannot remember the names. I think I dealt with Jonathan ?
May 23, 2019 -

Crews Subaru of Charleston responded

It is our commitment to provide our customers with clean and comfortable facilities as well as efficient and top notch service! Feel free to reach out to us if you need anything. Have a wonderful day.

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