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Crews Subaru of Charleston - Service Center
North Charleston, SC
100 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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100 Reviews of Crews Subaru of Charleston - Service Center
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March 05, 2020
Just wanted to say a huge thank you to Jason and the guys at crews Subaru service Department. I had initial complaints over a leaking radiator, but Jason and his staff went above and beyond to ensure my sati at crews Subaru service Department. I had initial complaints over a leaking radiator, but Jason and his staff went above and beyond to ensure my satisfaction. I truly am grateful for the response and professionalism shown today. 5 stars. More
by Chris Turner
Helpful February 14, 2020
Excellent Service & Friendly Staff Our experiences with the service department at Crews Subaru have been smooth & easy. We find the friendly staff to be effective & knowledgeable. Our O Our experiences with the service department at Crews Subaru have been smooth & easy. We find the friendly staff to be effective & knowledgeable. Our Outback with Eyesight has performed very well for 5 years and our daughter is in the Outback “club”. More
by bafrala
Employees Worked With
Matt Davis, Shawn Cowgill
February 10, 2020
They have always been so friendly and eager to please. I went in with a noise that could not be replicated at the time. They spent time and effort to make sure everything was perfect. went in with a noise that could not be replicated at the time. They spent time and effort to make sure everything was perfect. More
by Folly
Employees Worked With
February 10, 2020
I brought my 2019 Accent in to have a 6 month 4000 mi service and to check brakes which were squealing .after a two hour wait I was told they had to order parts I was called back to replace brakes, af service and to check brakes which were squealing .after a two hour wait I was told they had to order parts I was called back to replace brakes, after a two hour wait I was told they had to order a special tool to fix my brakes and they would call m when it came in my brakes are still squealing and there is another two hour wait to replace them when it does six hours of waiting, three, hour long trips to and from dealership I love my car and like the folks at Crews Subaru but really. More
by chevy.37
January 06, 2020
CREWS Subaru ROCKS ! CREWS Subaru Sales and Service is the BEST ! EVERY visit is a terrific experience ! The sales staff and service department are top in their field ! CREWS Subaru Sales and Service is the BEST ! EVERY visit is a terrific experience ! The sales staff and service department are top in their field ! Everyone makes you feel like one of the family ! Even when I stopped by unannounced with a question about an alert icon on my display, it was no big deal and they checked into it for me ! I love this dealership and would give more stars if I could ! I will be purchasing from them in the future for sure ! More
by cwsaleeby
Employees Worked With
Other Employees :
Cierra, Jonathan in the Service Dept., Matt Davis
December 16, 2019
Awesome Service Team The service team is awesome to deal with. When the check engine light came on I was taken in without an appointment and the defective item was replace The service team is awesome to deal with. When the check engine light came on I was taken in without an appointment and the defective item was replace. Then when it came on again they keep our car and give me a loaner to drive until they could find out what was wrong. It turn out the the new sensor that was replaced. The new sensor turn out to be defective and they replaced the it with a new one and now the car is fixed and runs great. A big thank to Shawn and the service team More
by icenfire64
Employees Worked With
Shawn Cowgill
November 25, 2019
Excellent service department My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 O My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 Outback. The original pads were still in the car at 82,000, so we were pleased about that. Anyway, we were able to make a same-day appointment on Crew's website this morning and brought in the car at 2 pm as scheduled. We were back on the road just a few minutes after 3 pm! The cost was a very reasonable (and competitive) $185 plus tax. Our service adviser Jonathan was excellent - and even let us know the front brake pads were doing great; did not need replacement. We spend the month of November in Charleston each year, and it's good to have Crew Subaru in town. More
by Tom A.
Employees Worked With
November 04, 2019
Service department is a joke. My car is consuming oil and the service department is way overfilling my engine with oil about an inch over the full mark. They did this 3 times the last time I brought it in fo the service department is way overfilling my engine with oil about an inch over the full mark. They did this 3 times the last time I brought it in for service. They washed the car and tried to brush me off. I am now ordering a new dipstick. They say it may be incorrect, because they use metered electronic oil pumpers and regularly calibrate them. Also, because I bought the car used. I bought it from my grandmothers estate. Why would she change the dipstick? I have yet to do the consumption test, because the oil beeper in the car hasn't gone off yet. 2700 miles later and the level has dropped 1/2 an inch. Of course it won't go off when it's overfilled by an inch! I understand that sometimes there are flaws in manufacturing and recalls happen, but why try to disguise this by way overfilling my engine? I'm not drinking the kool-aid. You can't fool me. I know what overfilling a crankcase does and I know what burning oil does to emissions systems. Other than that, the car is a Billy Goat. It will take you where you need to go. Even up a snowy mountain. Rides good, handles good, and gets good mileage. My old, raggy, abused Ford with 250,000 miles doesn't even burn oil, but my well-taken-care-of, dealer-only serviced, Japanese Subaru with 53,000 miles does. The oil burning doesn't upset me near as much as the service advisor trying to fleece me. More
by torqwrench
Employees Worked With
Shawn Cowgill
October 15, 2019
Subaru Outback Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tire Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tires will last with picture of treads thanks More
by Schook1
Employees Worked With
Unsure of names in service area
October 14, 2019
Great Service We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their prici We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their pricing. The Subaru is a great vehicle - their intent is to keep it so! More
by Redd Darby
Employees Worked With
Matt Davis
