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Crews Subaru of Charleston - Service Center
North Charleston, SC
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Crews Subaru of Charleston - Service Center
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November 28, 2016
Brought our Impreza in for an oil change and left in a 2017 On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful car answered our questions and took us for a test drive. He was very down to earth and helpful. He gave us a great offer on our Impreza and we decided it was time. We drove our new Outback out of the show room. What an awesome experience More
by Jan
January 20, 2016
Went in with tire losing air - left with tire losing air I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first app I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first appointment of the day). After looking at the car they told me I needed a new tire because the nail was to close to the sidewall to patch. I said ok and gave them the go ahead to order the new tire for me car. The service center guy said the new tire would arrive around 10 AM the next day and they would call me immediately to come in the next day and have the tire replaced. The day comes and no phone call. I call around 3PM to give them time and ask what the status is of the tire. One of the service counter employees told me that the guy handling my car would call me back immediately and that he left a note on his desk. It is now January 20th, over 3 weeks later and no call. This dealership is a complete joke. After two weeks and no call I took my car to another tire center who found that TWO of my tires were damaged and NEITHER of them needed to be replaced. I ended up purchasing 4 new all season tires anyways because we were moving north and I had summer tires. Crews Subaru is the worst dealer and service center I have ever dealt with, and I recommend anyone considering their services to look elsewhere. More
by Dillonks1
December 10, 2015
Excellent customer service!! We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that he would be expecting me when i arrived and he would drive me to work so they could service the car. When I arrived I didn't have to wait at all for Matt to take me and about 45 minutes later Matt called to say the car service was completed. Matt told me that he would have another gentleman follow him to my work so they could bring the car to me instead of me having to get a ride back to the dealership to pick it up. When Matt arrived with our car he told me that they changed the oil and did a tire rotation which was part of the service and they even ran it through the car was for us!! That was an excellent surprise and it was greatly appreciated!! You don't find many companies or service departments that go the extra mile for the customer just because. Subaru of Charleston has some of the best customer service we have ever experienced. We recommend them to everyone we know!! More
by bondfamily
