Crews Subaru of Charleston - Service Center

Trade and vehicle lease The team at Crews is outstanding. Took my older forester in for recalls and they were very accomodating. Then we decided to trade it for a newer vehic The team at Crews is outstanding. Took my older forester in for recalls and they were very accomodating. Then we decided to trade it for a newer vehicle. Salesmen are knowledgable and not pushy at all. I would recommend to anyone in the tricounty area. More

Oil issues My 2011 Forester began having oil issues just months before my extended warranty expired. No matter hard the service department worked on it, the prob My 2011 Forester began having oil issues just months before my extended warranty expired. No matter hard the service department worked on it, the problem would not go away. After many months of visits to the dealer, the issue always returned. Matt Davis devoted much time and effort on my behalf. He was later joined by Doug Botten in working towards a solution. These two employees deserve much recognition as they represented the Crews dealership and Subaru Motors in a most persistent and professional manner. Together with the Service Dept. manager, Jason Parish, the decision was made to replace the engine short block with a new one, even though my warranty had expired! Over my years with this car, I have recommended Subaru to several friends, some of whom purchased Subarus of their own. My faith in the product and the service, I believe, is fully justified! Thanks, Rick Dandridge More

"I Tell Everyone" On Wednesday, August 9, 2917 I drove in for service for my 2011 Subaru Outback and I drove out with a 2016 Subaru Outback. I asked someone in service On Wednesday, August 9, 2917 I drove in for service for my 2011 Subaru Outback and I drove out with a 2016 Subaru Outback. I asked someone in service about wanting to see what my car would be worth on a trade in. Well that started it. Nina Milroth brought up two Subarus and was lovely. Pam Baker stepped in also and got someone to handle things as far as the price of the trade in on my car. Pam is wonderful. I told Pam in the parking lot that since i have owned a Subaru i would never buy anything else. It's the "best car" and that's what i tell everyone. Hats off to Nina and Pam for all their help! Sincerely, Deedie Rose. More

Went in to replace a battery, left with a new car Trey Norwood was super helpful and willing to work with me; I had a 2015 limited outback and just wanted to get into a smaller car, I had my eye on th Trey Norwood was super helpful and willing to work with me; I had a 2015 limited outback and just wanted to get into a smaller car, I had my eye on the crosstrek for a few years. We test drove it and he worked with me on a trade in. I picked it up last Saturday and am incredibly happy. Thanks! More

Words of praise for Crews Subaru of Charleston I am writing this review to let folks know how pleased I am with my service at Crews Subaru of Charleston. This is, by far, the very best car dealersh I am writing this review to let folks know how pleased I am with my service at Crews Subaru of Charleston. This is, by far, the very best car dealership I have ever been to. Their customer service is above & beyond the best. Jason & Matt are especially to be commended for their service. They are always always courteous, efficient, extremely professional & caring of their customers. I came to Charleston almost 4 years ago, after driving from Arizona with my 2004 Outback. When it was time to purchase a new car, I did not go to any other dealer but Crews, due to the type of service I continually receive. Others I have spoken to, while waiting for my car to be serviced, feel the same way. I will always continue to service my wonderful 2014 Outback Subaru at Crews; mostly because of the service I receive from Jason & Matt. I can't remember my salesman for my 2014, but think it was Scott, who was also awesome. More

Poor Service Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on th Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on the process of the initial repair, we had to reach out ourselves. Some of the staff we spoke with were unable to give us updates or cost estimates. We were never offered a loaner type car. None of the necessary parts were in stock at the dealership which added time to the repair. Once we finally had it home, our vehicle wouldn't start less than 2 hours later. We paid to have it towed back to the Dealership. They replaced the battery. When we arrived to pick up the vehicle - a 45 minute drive from our home - the car still wouldn't start. Because they didn't have the necessary parts in stock, once again we had to leave our car there for additional repairs. The service staff were condescending in their communication with us. And while admittedly our initial repair was quite complicated (the main break line had rusted through and cracked) it is highly ironic that the very same day we brought the car home it suddenly had problems with the battery and starter. I am not implying that they caused this issue, rather, I find it odd that they wouldn't catch this issue during their full vehicle diagnostic testing before sending it home with us. Only then did the manager agree to send us home with a loaner, which we appreciated. He also did take off some of the labor fees. However, this was only done after expressing our frustration with the entire process and the lack of communication with the service staff. Because Crews is the only Subaru Dealership within 2 hours of our house, we had no other option once our normal mechanic explained that he couldn't make the repair himself and that it would need to be done at a dealership. This is the one and only time we've ever dealt with Crews Dealership and while they have several positive reviews online, our experience was not the best. If we can avoid Crews in the future, we most certainly will. At this time we still do not have our vehicle, but once we do, I'm hoping we will be able to update this review and that all the issues will be resolved. More