Crews Subaru of Charleston - Service Center

When I entered the service department I was ignored so I walked around until Sierra noticed me and directed me to the right area (very helpful employee). She sent me over to David March. From my first inter walked around until Sierra noticed me and directed me to the right area (very helpful employee). She sent me over to David March. From my first interaction with him he acted as if he was too busy to be bothered. He asked if I had a maintenance plan and when I told him I didn't know if I did (I have a 2024 vehicle so I haven't needed much service yet) and could he look it up to see if I did?? He told me "If you don't know if you have one you probably don't". He then proceeded to discuss me needing to leave my car there even though I had a scheduled appointment (something else he acted surprised about and did not look up). He told me my vehicle would be ready within an hour so I left and planned to come back later that afternoon. After about 2 hours I called to check and was told by the person on the phone "they had no idea if my vehicle was ready and they would have someone return my call". No one did, so after 2.5 hours I headed back to the dealership. When David saw me he mentioned that I had been gone a long time, forgot my name, forgot all about what car I had, and couldn't find my keys. He left for 10 minutes to go look for my vehicle but when he came back did not address me standing at his desk or let me know an update. In fact, he acted like I was bothering him standing there at all. After fumbling around he asked me once again what vehicle I had then proclaimed it must not be ready yet and he could "call me" when it was done. I told him that I was dropped off as it had been well over 2 hours when he told me one hour to be back. A service tech then walked up with my keys and then David told me he couldn't check me out because someone was before me. Meanwhile I had been standing at his desk for over 15 minutes now and no one else was there. After fumbling around again he decided it was indeed my turn to be checked out and he told me the total amount I owed. He never explained what was done to my car or why I was to pay that amount. I was only handed a bill. Then he told me to have a good day, and didn't even let me know where my car was. All of this occurred when THERE WERE NO OTHER PEOPLE WAITING the entire time I was there. At drop off there were also no other people waiting. This was a horrible experience at your service department with someone who acted like he could not be bothered to do his job. This is not what I expected at all as new Subaru owner and certainly not at all the experience I had buying a vehicle at your dealership. I am very disappointed, as this was just a maintenance appointment, not even anything complicated. More

Knowledgeable and friendly staff. Customer waiting area well appointed and pleasant. Wait time was very close to what was expected. Customer waiting area well appointed and pleasant. Wait time was very close to what was expected. More

Always a quick and painless visit for service. Great communication. Wonderful facility and friendlyu staff. Great communication. Wonderful facility and friendlyu staff. More

I was treated like a queen and my chariot was taken care professionally and in Avery quick time!! professionally and in Avery quick time!! More

Very welcoming staff and congenial waiting room with coffee and snacks. Car was ready before the expected time and was returned washed. Always a plus on my book. No complaint whatsoever ! coffee and snacks. Car was ready before the expected time and was returned washed. Always a plus on my book. No complaint whatsoever ! More

Great experience in service! I was going in to get my windshield glass fixed and got recommended to do the 30,000 mile service instead of waiting a few months! I got an oil chang I was going in to get my windshield glass fixed and got recommended to do the 30,000 mile service instead of waiting a few months! I got an oil change, tire rotation, & inspection on engine, transmission, and brakes. Quick, easy & saved me a trip back for service! I will be back to Crews Subaru! More

They kept my ‘16 outback SO FAR 2. 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n did awful job so i said redo it. They said needed 1 day, that was 22 days ago, and counting!! Extremelyyy rude & ignore me & corporate. I had to call cops when they hit my car due to their attitudes. Worst shop EVER!!!!! Will never buy another subaru & am selling both of mine asap, if can ever get one back. Go to subie doctors instead in west ash. They are wonderful!!! Cheaper, better mechanics, and they know much more than the dealership mechanics! Several have quit n gone to subie drs. I would too! They took 3 months to get my car back after installing a new transmission n doing a poor job. Other shop said they installed it wrong n i need another transm. Last time it was there, once again w no return calls. Zero excuse for this!!!! They wont even apologize More

I bought my Forester from Crews and they are the only ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very comfortable) and don't pressure you about an upsell. More