Crews Subaru of Charleston

Pleased I bought a 2013 Crosstrek. I had planned to test drive one and then go to Carmack to purchase a low-mile used one if I liked it. However, they had o I bought a 2013 Crosstrek. I had planned to test drive one and then go to Carmack to purchase a low-mile used one if I liked it. However, they had one on the lot. Rhett will tell you he is "not a salesman," but he is--just not a high pressure one. He seems to really value the integrity of Subaru and was patient with me as I decided and negotiated the price. More

Excellent customer service!! We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that he would be expecting me when i arrived and he would drive me to work so they could service the car. When I arrived I didn't have to wait at all for Matt to take me and about 45 minutes later Matt called to say the car service was completed. Matt told me that he would have another gentleman follow him to my work so they could bring the car to me instead of me having to get a ride back to the dealership to pick it up. When Matt arrived with our car he told me that they changed the oil and did a tire rotation which was part of the service and they even ran it through the car was for us!! That was an excellent surprise and it was greatly appreciated!! You don't find many companies or service departments that go the extra mile for the customer just because. Subaru of Charleston has some of the best customer service we have ever experienced. We recommend them to everyone we know!! More

Good experience, Great Car Millet was able to get us into a great Subaru Crosstrek, wanted to wait to make sure we loved as much as we did when we drove off the lot 2 months ago Millet was able to get us into a great Subaru Crosstrek, wanted to wait to make sure we loved as much as we did when we drove off the lot 2 months ago. Still running Great. Thanks to Millet Dangles for hooking us up and to Linda Breedlove for the financial expertise. More

2016 WRX bought at Crews Subaru I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experi I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent. During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide. On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didn’t catch) came by and shook my hand and congratulated me, stating “The WRX is such a cool car, you’re going to love it!” We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU). This makes the second car in my life I’ve bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I don’t ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru. More

Bad communication by sales manager My wife and I recently purchased a 2016 Forester 2.0XT Touring and a 2016 WRX limited from a different dealership. We Started our search at crews suba My wife and I recently purchased a 2016 Forester 2.0XT Touring and a 2016 WRX limited from a different dealership. We Started our search at crews subaru with the WRX. Ralph showed us the car and took us on a test drive. After we sat in the waiting room for a few hours waiting for the sales manager to contact another dealer to make a trade on the car we wanted we left and he said he would call me as soon as possible with information. We told them we would order a brand new model if he couldn't make the trade. The next day I call in to check and he says xxxx call me soon because his manager is checking back. No call since then (its been over two weeks now). The sales manager tried to make up some story about the difference in dealerships, but my experience spoke for itself. More

Real Good Good stuff for a car dealership. I love Subarus and although I wanted a 2015 and they were sold out, so I leased a new one and that's working out for Good stuff for a car dealership. I love Subarus and although I wanted a 2015 and they were sold out, so I leased a new one and that's working out for me. More

Painless & efficient This was our second car purchased at Crews Subaru. Like the first time, our return experience was excellent. Friendly sales and financial people. Our This was our second car purchased at Crews Subaru. Like the first time, our return experience was excellent. Friendly sales and financial people. Our experience with the service department was always equally pleasant. We recommend Crews Subaru, but more importantly we love our Outback. More

Best car shopping experience ever. I have never had an easy time car shopping like I just did. Best experience ever and was not pressured at all. Definitely didn't feel like I was at I have never had an easy time car shopping like I just did. Best experience ever and was not pressured at all. Definitely didn't feel like I was at a car dealership. Everyone that I came in contact with was so happy to be there and you can tell that they really enjoy their job. I will never go anywhere else to purchase a vehicle. Josh Stringer and Scott Griffin were great!! Had a fun time signing papers with Pam too. More

Great I would rather go to the dentist for a root canal than visit a dealership to buy a car. The people at Crews Subaru changed that perception. After find I would rather go to the dentist for a root canal than visit a dealership to buy a car. The people at Crews Subaru changed that perception. After finding an Outback in their inventory online, I contacted Linda Breedlove for an internet quote. We did not have to sit down, then bring in the sales manager etc. She emailed a fair price. My wife and I went to the dealership that afternoon with the idea of putting a deposit on a car. I had financing with my local bank and had someone interested in buying my old car. The salesman, Carmelo, and a manager asked if they could show me what they would allow me for my car and the rate they could offer. No pressure, no gimmicks. They did not sell, they presented what they had to offer. We drove a new Outback home that afternoon. I highly recommend Crews Subaru. More

pleasant buying experience I didn't expect to actually buy any vehicle when I went in for a test drive, but things worked out and now I have a new WRX to drive with. Everyone wa I didn't expect to actually buy any vehicle when I went in for a test drive, but things worked out and now I have a new WRX to drive with. Everyone was very professional and I didn't get any typical dealership-push that one might expect (obviously these guys want to sell cars, but they were not pushy by any means). More