Crews Subaru of Charleston

Another great visit. This was the second Subaru Forester we have purchased from Crews Subaru. We walked in knowing what we wanted, having seen it on their website and rec This was the second Subaru Forester we have purchased from Crews Subaru. We walked in knowing what we wanted, having seen it on their website and received the best price available. There was no pressure to purchase extended warranty, however they were offered and explained. We walked in with our own financing, but Crews was able to beet that. Over all excellent service. But I would expect nothing less because of our previous experience. More

No Pressure, Very Welcoming and Pleasant Experience The sales staff were all very welcoming and our particular sales person never seemed bothered at all by the fact that we were still in the decision-ma The sales staff were all very welcoming and our particular sales person never seemed bothered at all by the fact that we were still in the decision-making phase of car-buying. He always took his time with us and was so helpful during each of our 3 visits to the dealership. He was even patient and pleasant when we brought along our 2 large dogs to "test-fit" them in the back of a Forester. The internet sales associate was also helpful in answering questions about various vehicles that we spotted on their website. We initially planned to buy a new model but were fortunate enough to end up with the current year's dealer loaner, which had extremely low miles. The finance staff were also very customer-friendly, as well. All around, it was the easiest, fastest car-buying transaction I've ever been through. This will be our first stop for our next vehicle purchase. More

Great Experience They had a great used car, and literally made me an offer I couldn't refuse. I never felt any pressure and felt they generally wanted to make me the They had a great used car, and literally made me an offer I couldn't refuse. I never felt any pressure and felt they generally wanted to make me the best deal possible. They will be my first stop for my next new or used car. More

Amazing people! I cannot say enough good things about these people! They truly went above and beyond to help me this week! It was my first time financing my own car. I cannot say enough good things about these people! They truly went above and beyond to help me this week! It was my first time financing my own car. I worked with Rhett and Pam. Rhett answered all of my many questions and was really on top of things. The whole process was very quick! Pam was extremely sweet and made me feel very comfortable while signing all the papers. These people are not pushy at all and will truly work their hardest to make you happy. Thank you both for everything! I am so thankful. More

Can you believe.....fun buying a car??? I am 73 and have bought my share of new cars from dealers. Crews Subaru salesperson Ralph Hunt made this purchase the first time I've actually had fun I am 73 and have bought my share of new cars from dealers. Crews Subaru salesperson Ralph Hunt made this purchase the first time I've actually had fun buying a car! Also dealt with Pam Baker who was very helpful in processing our loan app. More

Amazing experience Fisrt time buying a car and it was an amazing experience at crews Subaru. Made the procesd extremely easy Fisrt time buying a car and it was an amazing experience at crews Subaru. Made the procesd extremely easy More

No hassle car buying experience This is our second outback Subaru. We already knew the quality of the automobile. The buying experience was the most pleasant ever ! Our salesman , This is our second outback Subaru. We already knew the quality of the automobile. The buying experience was the most pleasant ever ! Our salesman , Rhett Crull, had a vast knowledge of the car and knew all the answers to our questions with a no pressure attitude. More

First Class I was impressed by the quiet professionalism of everyone with whom I interacted at Crews Subaru. These are Subaru Representatives who know the high qu I was impressed by the quiet professionalism of everyone with whom I interacted at Crews Subaru. These are Subaru Representatives who know the high quality of the automobile line that they behave accordingly; knowledgeable, competent, confident, and professional. They made the purchase of my new 2o16 Forester an easy and pleasurable process, More

great experience The folks at Crews were very knowledgeable, friendly and service-oriented. The whole experience went smoothly even though I added complications for th The folks at Crews were very knowledgeable, friendly and service-oriented. The whole experience went smoothly even though I added complications for them to deal with and my follow-up demands went without a hitch. Highly recommended car and exceptional team to back up the sale. More

The Good and Bad I have a mixed review. The Internet Sales Rep, Tracie was excellent in emailing and relaying info regarding their pre owned car sales. Jerry, the sale I have a mixed review. The Internet Sales Rep, Tracie was excellent in emailing and relaying info regarding their pre owned car sales. Jerry, the sales manager, was also terrific in his representation of Crews Subaru. In fact, he was the redeeming grace after my awful experience with Rhett, the salesman. Rhett came off as very personable, at first. I drove a Civic and did question him about a crunching sound I heard during the test drive. He assured me the CV joints had been inspected. After buying the car, the sound was very noticeable. I contacted Rhett the next day and he asked Jerry if they could fix it. Jerry was very agreeable. The car came back and still crunched. I contacted Rhett again. He responded in a demeaning, chauvinistic and insulting manner. I sent my friend down with the car and Rhett continued to unleash his attitude on them as well. He is the stereotypical slick salesman and I would not want anyone else to give him business. If Jerry had not stepped in, I would have been a satisfied customer. Subaru does seem to want to earn your business but Rhett is not a trusted car salesman to deal with. More