Crews Subaru of Charleston

Brought our Impreza in for an oil change and left in a 2017 On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful car answered our questions and took us for a test drive. He was very down to earth and helpful. He gave us a great offer on our Impreza and we decided it was time. We drove our new Outback out of the show room. What an awesome experience More

Very easy process, friendly staff, though buyer beware Overall this car buying process at Crews is handled in a very efficient process and one that does not pressure the buyer into making a decision. I wo Overall this car buying process at Crews is handled in a very efficient process and one that does not pressure the buyer into making a decision. I worked with Robert and he was extremely friendly and knowledgeable and did not mind answering my many questions. My only complaint is that I have quickly learned that the vehicle fluid levels had not been maintained and keyless fob will unlock but not lock the doors even after replacing the battery. I guess I should have looked a little closer under the hood and locked the doors after completing my test drive. More

Fantastic buying experience Best dealership encounter I've ever had. Trey took his time, didn't push, and was knowledgeable and courteous throughout. Pam made the signing painl Best dealership encounter I've ever had. Trey took his time, didn't push, and was knowledgeable and courteous throughout. Pam made the signing painless. Would recommend to family and friends in a heartbeat! More

Excellent Transaction Smooth and painless purchasing experience. Everyone was very professional and went above and beyond to assist in working out the large and small deta Smooth and painless purchasing experience. Everyone was very professional and went above and beyond to assist in working out the large and small details. My second purchase at Crews Subaru and I'll be returning to them when its time to buy again. More

Excellent, Relaxed Experience The service and the attitude of everyone I encountered was excellent. My sales consultant Robert really made the experience. Robert was knowledgeable The service and the attitude of everyone I encountered was excellent. My sales consultant Robert really made the experience. Robert was knowledgeable, patient, and intuative to the priorities driving my quesitons. As it turns out, the right fit for me was a different vehicle than the one I came in considering, asked a million questions about, and test drove first. We were at the stage of talking price and Robert was calm and perfectly willing to stop and get a Forester for me to drive. When I did, I got that "oh, this is right for me" feeling and from that place, making decisions on options, price, etc. is easy and quick. My need to buy a new car came up suddenly, and while I had been leaning towards Subaru based purely on liking the look of ones I see out and the Subaru reputation, I had not actually done research. Therefore, the fact that I walked in, asked questions, drove 2 different types of Subarus and was able to make a confident decision to purchase all in a few hours...that really comes down to Robert. Along with answering a lot of questions, Robert really conveyed the attitude (which I felt everyone in the dealership putting forward) that quality products don't require a really hard sell, and that pushing someone into a decision they don't feel comfortable with afterwards isn't a great reputation builder. More

Top notch experience The whole experience was top notch from start to finish. Everyone I dealt with was friendly and helpful. Millett really made the whole thing very ple The whole experience was top notch from start to finish. Everyone I dealt with was friendly and helpful. Millett really made the whole thing very pleasant, and even the used car manager came out and helped. The deal they offered, including my trade, was fair (based on True Car and Carguru) and Pam had everything ready for me to sign. I purchased a used Subaru with one little nagging flaw which they readily agreed to fix. Millett and Matt set-up an appointment in service for next week. A warranty on the engine and transmission was included at no charge. I hope the car will last a long time. More

Excellent experience It was a pleasure to deal with the salesman Carmelo Vazquez and the finance Pam Baker. I only experience Great service , great price and smooth t It was a pleasure to deal with the salesman Carmelo Vazquez and the finance Pam Baker. I only experience Great service , great price and smooth transaction. I love my new Subaru Impreza wagon. I definitely recommend this place to others . More

Excellent experience Great service, great price, great car, wonderful people. We have had a relationship with this dealership for years, we will continue to return for yea Great service, great price, great car, wonderful people. We have had a relationship with this dealership for years, we will continue to return for years to come. More

Great exciting experience! Everyone at Subaru, especially Scott Griffin and Pam Baker, were pleasant to work with and very patient. Mr. Griffin is very knowledgeable and helpf Everyone at Subaru, especially Scott Griffin and Pam Baker, were pleasant to work with and very patient. Mr. Griffin is very knowledgeable and helpful. He spent time after the purchase to explain all the bells and whistles. Thanks for a great experience. I checked in the survey that I was left alone for 5 minutes but this was not a bad thing since Mr. Griffin was doing it out of courtesy while we talked about the vehicle. Thanks! More

Excellent service We received exceptional and professional assistance in buying our new Suburu Outback. Millet was knowledgeable of his product and explained things cl We received exceptional and professional assistance in buying our new Suburu Outback. Millet was knowledgeable of his product and explained things clearly (especially to a couple of tech challenged old folks!) We appreciate that he showed us around the service area and introduced us to the people we will be dealing with. All in all, it was a pleasurable experience. Pam was very helpful as well. More