Crews Subaru of Charleston

Never shopping Anywhere else! I had an absolutely incredible car shopping experience here. This was my first vehicle purchase without my husband and I am elated to report that Rhe I had an absolutely incredible car shopping experience here. This was my first vehicle purchase without my husband and I am elated to report that Rhett genuinely took care of me. There were no games, no pressure and no empty promises. Rhett never seemed eager for the sale, he wanted me to be happy with my decision and I am! Everything about this dealership was welcoming and easy. If you want to avoid the "awkwardness" of car buying shop with Rhett. More

Purchase Ralph Hunt was a pleasure to deal with. He was knowledgeable about the inventory as well as the individual cars. The purchase was fair, uncomplicated Ralph Hunt was a pleasure to deal with. He was knowledgeable about the inventory as well as the individual cars. The purchase was fair, uncomplicated and efficient. There was no pressure to purchase. I would highly recommend Crews Subaru as well as Ralph Hunt. Pam Hunt in fiancé was clear, concise, and efficient. Also. Pleasure to deal with. More

Looking forward to the next time I need vehicle assistance The entire team at Crews Subaru made this experience professional, smooth, and helpful. I called about a used (non-Subaru) car they had on their lot a The entire team at Crews Subaru made this experience professional, smooth, and helpful. I called about a used (non-Subaru) car they had on their lot and made an appointment for the next morning. When I arrived, they had pulled the car to the front and were quick to let me take a look and test drive. They even had a couple of recommended routes to let me put the car through varied speeds and roads. Once we made the decision to move forward with the purchase, Robert K, Josh, and Pam were all incredibly helpful and kind about the best financing plan, helped me sort out insurance, and made sure I was comfortable with everything before signing. They worked to make sure I had the coverage and rates I needed, and were sure to explain each step of the process. I couldn't have been happier with my experience overall. Would highly recommend this team, and am looking forward to the next time I need to reach out for assistance or service for a vehicle. More

Looking turned to buying We came just to take a look at the 2017 Outback and drove home in our new vehicle! If you had told me when I awoke that day that I was buying a new ca We came just to take a look at the 2017 Outback and drove home in our new vehicle! If you had told me when I awoke that day that I was buying a new car, I would have said positively no! But Ralph Hunt made looking and buying seem so natural. Left as happy owners of our fifth Subaru. More

First Subaru and not the last I was very pleased with my visit to Subaru. I explained to Scott issues I had driving other cars and what I needed. He took the time to figure out wh I was very pleased with my visit to Subaru. I explained to Scott issues I had driving other cars and what I needed. He took the time to figure out what was best for me. Scott gave me options all within my price range. Who does that? It was awesome. The whole team was great and made sure we understood what we were getting into. I love the fact the owner gives back to our community. We choose the Ronald McDonald house. I have twin tweens and will be back in a few years. Thank you for providing a comfortable and secure environment for us to make a big decision for our family. More

They just gained a long-term customer From start to finish, the best car-buying experience I've ever had. I dealt with multiple people at Crews, from friendly emails with Tracie in Int From start to finish, the best car-buying experience I've ever had. I dealt with multiple people at Crews, from friendly emails with Tracie in Internet Sales to straight-shooting conversations with Rhett at the dealership and over the phone, and on the day I bought our new Outback, Jerry and Pam also went out of their way to help me get into the vehicle I wanted at the price I could afford. At every step of the process, the staff and management of Crews Subaru were always willing to go just one step farther than my expectations. As long as I'm driving Subaru vehicles, I'll be buying them and servicing them at Crews. More

Ralph was a no pressure, but knowledgeable salesman We went to the dealership rather sure we wanted to buy, but didn't know which between two different models. Ralph gave us the attention and time to p We went to the dealership rather sure we wanted to buy, but didn't know which between two different models. Ralph gave us the attention and time to pick at our own pace and made sure we were fully satisfied and comfortable with our purchase. Very good experience and we recommend him highly. Whole dealership is great, clean, and professional. More

Efficient and I recently visited this dealership to try my hand at a Subaru Forester and I was not disappointed. Millet was our sales rep and he made the process ef I recently visited this dealership to try my hand at a Subaru Forester and I was not disappointed. Millet was our sales rep and he made the process effortless. He took the time to explain everything thoroughly and displayed a genuine care for the customer. A lot of sales members strictly want to make a deal, however Millet was professional and appeared as if he truly had the customer in mind. Furthermore, I brought my fiancé with me and not only did he cater to my needs, but he also cared about what she wanted in a future family vehicle as well. On top of the top notch service from Millet, Pam knocked it out of the park and made the paperwork process effortless. This is a great dealership and stellar service! More

Purchase Very honest in helping us work toward what we believe was a good deal in trading our Subaru for another Forester Subaru. Only question we had late Very honest in helping us work toward what we believe was a good deal in trading our Subaru for another Forester Subaru. Only question we had later was a whirring type sound when coming to a stop. This was explained as being normal with a CVT transmission. Just wanted to note this if there were ever a problem. More

Beware of hidden issues on used vehicles Bought as close to new as possible off used lot with 4,700 miles and questioned musty odor coming from AC on test drive - salesman ignored my comments Bought as close to new as possible off used lot with 4,700 miles and questioned musty odor coming from AC on test drive - salesman ignored my comments - we bought car anyway and hoping it would resolve and only due to sitting on lot for 1 month only to discover the musty odor will not go away when AC is on.. Salesman suggested inserting a dryer sheet into cabin filter area to resolve ( cover up) smell. Several calls to several dealerships to diagnose issue - AC refresh required $150 service. Called dealership asking for $$ to remedy and they said NO. Told me what a great deal I received and questioned why I bought if I felt there was an issue. Would not recommend this dealership due to lack of service after the sale. Dealer did absolutely no service to this vehicle before it went on used lot. More