Crews Subaru of Charleston

This Dude was AWESOME! I met Jeremy before at another dealership a while back and remember him being very professional and not pushy then. I did not buy a car from him at th I met Jeremy before at another dealership a while back and remember him being very professional and not pushy then. I did not buy a car from him at that time for other reasons. It was a pleasant surprise to run into him at Crews and proceeded to learn a whole lot more about the Outback I came to test drive and all its features. He was courteous and very knowledgeable about the vehicle. It's a different experience than the internet Youtube reviews when you actually get to experience a test drive in person. I highly recommend Crews and Jeremy as a win-win combo. Thanks for the wonderful experience. More

A painless experience ,they go out of their way for you! I have purchased three car from Crews Subaru in 4 years that's how much I trust and enjoy doing business with them! They really do go out of their way I have purchased three car from Crews Subaru in 4 years that's how much I trust and enjoy doing business with them! They really do go out of their way to make sure you are happy with your purchase! More

Poor Service Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on th Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on the process of the initial repair, we had to reach out ourselves. Some of the staff we spoke with were unable to give us updates or cost estimates. We were never offered a loaner type car. None of the necessary parts were in stock at the dealership which added time to the repair. Once we finally had it home, our vehicle wouldn't start less than 2 hours later. We paid to have it towed back to the Dealership. They replaced the battery. When we arrived to pick up the vehicle - a 45 minute drive from our home - the car still wouldn't start. Because they didn't have the necessary parts in stock, once again we had to leave our car there for additional repairs. The service staff were condescending in their communication with us. And while admittedly our initial repair was quite complicated (the main break line had rusted through and cracked) it is highly ironic that the very same day we brought the car home it suddenly had problems with the battery and starter. I am not implying that they caused this issue, rather, I find it odd that they wouldn't catch this issue during their full vehicle diagnostic testing before sending it home with us. Only then did the manager agree to send us home with a loaner, which we appreciated. He also did take off some of the labor fees. However, this was only done after expressing our frustration with the entire process and the lack of communication with the service staff. Because Crews is the only Subaru Dealership within 2 hours of our house, we had no other option once our normal mechanic explained that he couldn't make the repair himself and that it would need to be done at a dealership. This is the one and only time we've ever dealt with Crews Dealership and while they have several positive reviews online, our experience was not the best. If we can avoid Crews in the future, we most certainly will. At this time we still do not have our vehicle, but once we do, I'm hoping we will be able to update this review and that all the issues will be resolved. More

Extremely pleased We were extremely satisfied with knowledge of product, focus on customer education and lack of high pressure sales. Jeremy was a fully prepared salesp We were extremely satisfied with knowledge of product, focus on customer education and lack of high pressure sales. Jeremy was a fully prepared salesperson with every answer at his fingertips. He was engaging without being overly pushy. He gave us the space to test drive, comparison shop other vehicles and return for more information before making our final decision. The entire experience was an unexpected pleasure! More

Purchase of vehicle The sales manager was extremely knowledgeable and friendly and followed with me regularly and promptly.. He was definitely looking to cement a long t The sales manager was extremely knowledgeable and friendly and followed with me regularly and promptly.. He was definitely looking to cement a long term relationship between me and Subaru. More