Crews Subaru of Charleston

Best dealership I have ever bought from! Crews Subaru is the best buying experience I have ever had in buying a car! Rhett was great!! I was never pressured and everyone was SO nice and patie Crews Subaru is the best buying experience I have ever had in buying a car! Rhett was great!! I was never pressured and everyone was SO nice and patient with me! the whole process went smoothly and it didn't take ALL day like most car buying does! I experienced the BEST customer service of any dealership I have ever been to. I love Crews Subaru also because all the interest they take in animals and our environment! I am so glad that they take such an interest in these things! They are very important to me too and that is another reason why I chose Subaru as my next vehicle. I even brought my dog in when I bought my car and she got almost more attention than me! She got a bandanna and lots of treats! Thank you, Subaru for all you do, and thank you for such excellent customer service! You rock! Katie Secrest More

Crews Subaru is great I always receive timely, courteous, professional service at Crews Subaru. My car was ready before I expected and the work was done right. Crews is a g I always receive timely, courteous, professional service at Crews Subaru. My car was ready before I expected and the work was done right. Crews is a great dealership. More

We bought our first Outback Really appreciate the attention we were giving when we looked at the Outback. We decided to look at Outback when the tv advertised the 0% interest at Really appreciate the attention we were giving when we looked at the Outback. We decided to look at Outback when the tv advertised the 0% interest at the end of 2018. We went a couple of times and they even gave us an offer on our trade in. Then, we decided to wait until closer to March. They were very friendly. Rhett filled in for Trey when Trey was out of the office. Very friendly and helpful. We put in our preference for the green Outback. We did buy the Outback on Valentine's day. My husband and I had a problem with the bike rack we bought. I brought the rack back to the dealer and Trey and the Parts guy helped me put it together. More

Part of the family Subaru #2, process was easy going, everyone made us feel comfortable, no pressure, actually enjoyed the buying experience. Friendly and fun people to Subaru #2, process was easy going, everyone made us feel comfortable, no pressure, actually enjoyed the buying experience. Friendly and fun people to deal with. More

Easy and stress free trade up. I traded in my 2017 Impreza to get a 2019 Crosstrec. The deal went very smooth and I felt I was given a great price on the Impreza and they worked wi I traded in my 2017 Impreza to get a 2019 Crosstrec. The deal went very smooth and I felt I was given a great price on the Impreza and they worked with me on the price of the crosstrec to get me where I needed to be. Little stress at this dealer and Robert took great care of me More

Crews Review I have purchased my last 2 vehicles from Crews and both experiences were stress free. Also the service staff is awesome! I loved the Outback but lov I have purchased my last 2 vehicles from Crews and both experiences were stress free. Also the service staff is awesome! I loved the Outback but love my Legacy Sedan more! More

Very poor customer service For a place of business that advertises "world class customer service" I had expected much better. On 02.25.09 I arrived at 3 pm for my scheduled(3pm For a place of business that advertises "world class customer service" I had expected much better. On 02.25.09 I arrived at 3 pm for my scheduled(3pm) service(replacing 2 tires) and was informed it would be an hour wait. My frustration: 90 min have passed still no car and no communication! So I start to look in the shop for my car . I see it on the nearest rack and 2 wheels are off and progress is being made. 10 minutes later it exits the shop and less then 5 min later its out front. I head out to talk to Matt he informs me that they where unable to reset the TPMS. I asked why they had not confirmed that they could complete the job before hand. At which point he rudely informed me that there was "no need and we don't do that". Clearly there was a need, or we would not have been talking about it. When I asked him about the delay he claimed the TPMS programming was the cause but, I watched the car drive off the lift and know enough about TPMS to know this is false. Matt and I where working towards a solution during or conversation but he never showed any empathy. In addition to the lack of empathy Matt made me feeling like a second class citizen, because I didn't have Subaru. He did so with comments like "I will never work on a Ford again" and "I have been working on SUBARU'S for x years and it's not a problem with them". Our conversation made me more irritated and upset instead of less. To put it bluntly I was really pissed off. That conversation end with me being TOLD I needed to speak about the matter further with Jerry. My anger and disappointment: I did as I was TOLD and spoke to Jerry. Jason over heard the conversation and very politely interjected with an offer of a loner car to which I agreed. Jason went with me to the service area to work out the details. He asked me to give my drivers license to Matt. I did so with an off the cuff remark to the effect of "I did just drive here". My remark may have been negative but correctly reflected my over all poor mood. My comment also reflected my irritation at being asked for something that I had provided twice already to the business(I gave my ID for the test drive and at the time of purchase). Matt returned my poor attitude in kind(never a good move when dealing with unhappy customers) Matt then lectures me in a very condescending way about my behavior and hands me back my ID. After putting my ID away, Matt asks for it again and informers me, that do to my negative comment he has not taken the needed information the first time. xxx goes through my head, never as a customer have I been treated so poorly. In the interest of getting on with my very busy day I give him my ID AGAIN. In a rushed and rude manner Matt explains the loner car form and ends our interaction with "Sign here or don't take the car" I know the schedule and the real world don't always line up but what's the point of an appointment if a less than 30 min job leaves me waiting over 90min? I am not in the auto repair business, but I can do math, I was billed 36 dollars in labor, average billing rate for automotive technician $95 per hour so less then 30 minutes of billed time. The way I see it one of two things happened, the shop lost money on the job or it was not started on time. Either way "world class customer service" would have improved my mood not made it worse. More

High quality customer experience Every employee went overboard to insure my purchase and following interaction was first class,from the purchase itself to the return of an umbrella le Every employee went overboard to insure my purchase and following interaction was first class,from the purchase itself to the return of an umbrella left in my previous vehicle. More

Friendly, informative and helpful Through every step of purchasing my new car each person I had contact with was so pleasant and easy to work with. I never felt rushed or that any ques Through every step of purchasing my new car each person I had contact with was so pleasant and easy to work with. I never felt rushed or that any question was too stupid... even if I asked the same thing more than once! More