Crews Subaru of Charleston

Great Dealership This was my first time buying a Subaru! I can only say great things about the dealership and Mike Maniscalchi. No pressure to buy anything and Mike wa This was my first time buying a Subaru! I can only say great things about the dealership and Mike Maniscalchi. No pressure to buy anything and Mike was very knowledgeable about these cars. I love my new Subaru. It has so many safety features on it. Everyone in my family loved it and will probably also go there to buy one when its time to get a new car. More

A1 Customer Service My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, w My daughter on her drive to Charleston for spring break heard an unusual noise coming from the back of her car. Being the closest Subaru dealership, we called that evening and spoke with Matt Davis, who was delightful to speak with. He scheduled her for first thing the next day - a busy Saturday! Not only did they diagnose the problem but they were able to do the work by late that afternoon. He also helped educate us to outstanding recall issues that needed to be addressed once the car was back home. Don’t hesitate to use Crews for all your car service needs! More

Great experience Rhett made the process easy and enjoyable. He was able to get everything prepared without me having to wait for hours at the dealership. He spent a lo Rhett made the process easy and enjoyable. He was able to get everything prepared without me having to wait for hours at the dealership. He spent a lot of time going over all of the options our Ascent has, connected our phones, and even transferred our personal items from our old car. More

Excellent Car Buying Experience Love my car (Subaru Crosstrek), and the no-pressure sales approach of Rhett. Everything went smooth and easy, and even fun. Would highly recommend bot Love my car (Subaru Crosstrek), and the no-pressure sales approach of Rhett. Everything went smooth and easy, and even fun. Would highly recommend both the make Subaru and the dealership, Crew's Subaru, to anyone looking for a new car. More

Dissapointing Service I own an outback 2017 with 31000 miles taken in for routine express service. Oil change, tire rotation and fluid checks. Also, leaving down on 7 hour I own an outback 2017 with 31000 miles taken in for routine express service. Oil change, tire rotation and fluid checks. Also, leaving down on 7 hour drive in a few days, so I wanted to make sure the coolant levels were good etc. Called and was told to use express service lane, I did this and waited in the lobby for about an hour and a half to two hours. The initial contact with the girl at the service bay was great, very polite throughout. I paid for my service and drove about 15 minutes back home. I thought to lift the hood and look around as experience has taught me not to go on a long drive and trust that everything is OK. Under the hood I see that the cup that holds the oil filter has a ring of oil around the filter about 1/8 to 1/4 inch deep and what looks like oil soaked dirt and bug bodies. At first it looks like the filter is leaking? Then it occurs to me that the mechanic must have pulled the old filter and changed the oil and installed new filter and just made a mess. Too busy to wipe up? I wonder how much sand and bug bodies went in with the new oil? Looking at the coolant I see that the level is on LOW. Looking at the battery , a warranty replacement battery installed by the dealer, it is wet and the battery try is full of some kind of fluid? I'm thinking battery acid. I dump a liberal shake of baking soda on the battery, the fluid in the tray seems to react to the soda. I get in contact with someone at service and he assures me that they do not check the battery as all that they handle are maintenance free. I ask him about my battery as it is a warranty replacement battery installed by Crews that does not seem to be maintenance free, I pulled the caps and looked at the battery fluid levels, I see that the cap on the right is low. Not sure if I got an answer about this being the battery that Crews installed. I ask about the coolant being on low and he says this is normal. This morning it is still low and the coolant level did not expand or contract as he seem to be suggesting. Also, Before bringing in my Outback that morning I opened the hood and looked around, cleaned out all of the bits of pine straw and looked at the oil filter as it is right on top of the engine and also looked the battery connections. The battery was not wet nor the battery tray full of fluid at that time. This morning I check the coolant level and its actually below the low level! I was offered a $15 discount on my next service. My next service will not be at a location as careless or uncaring as Crews Subaru. Very glad I did not get on the highway and drive for 7 hours with coolant below the low mark or a battery with low levels Like I told the service guy I talked to I could not be more disappointed. I will change the oil and maintain the coolant and other fluid levels personally from now on. Hoping to get a survey letter from Subaru in the mail. More

Efficient and well organized. Was a recall problem and was repaired. The waiting area was well appointed and comforable. Service personnel was helpful and polite. Was a recall problem and was repaired. The waiting area was well appointed and comforable. Service personnel was helpful and polite. More

Keeping It Simple I knew I wanted a new Forester (my 4th) with all the safety features. I contacted the internet person and she sent a list of possible vehicles. I ma I knew I wanted a new Forester (my 4th) with all the safety features. I contacted the internet person and she sent a list of possible vehicles. I made an appointment to view and test drive. They had a white limited that had everything I wanted and then some. It stretched my budget, but I made Josh, the sales manager an offer and he took it. Mike, the salesman spent a good while going over things with me. After the purchase, I went for further technical information with John. Everyone was pleasant and helpful; no hard sell or pushing extras. No back and forth, waiting, or helming and hawing. My third buy from Crews and I will see them again when I need a new car. More

Over all experience was great nothing else to say The experience was great, quick easy and very pleasant. Nothing else to say. I dont have 25 words to say.. it was all good and easy The experience was great, quick easy and very pleasant. Nothing else to say. I dont have 25 words to say.. it was all good and easy More

Best dealership I have ever bought from! Crews Subaru is the best buying experience I have ever had in buying a car! Rhett was great!! I was never pressured and everyone was SO nice and patie Crews Subaru is the best buying experience I have ever had in buying a car! Rhett was great!! I was never pressured and everyone was SO nice and patient with me! the whole process went smoothly and it didn't take ALL day like most car buying does! I experienced the BEST customer service of any dealership I have ever been to. I love Crews Subaru also because all the interest they take in animals and our environment! I am so glad that they take such an interest in these things! They are very important to me too and that is another reason why I chose Subaru as my next vehicle. I even brought my dog in when I bought my car and she got almost more attention than me! She got a bandanna and lots of treats! Thank you, Subaru for all you do, and thank you for such excellent customer service! You rock! Katie Secrest More