Crews Subaru of Charleston

Excellent service department My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 O My wife and I were passing through Charleston on our way back home to Idaho, and I knew it was about time to replace the rear brake pads on our 2017 Outback. The original pads were still in the car at 82,000, so we were pleased about that. Anyway, we were able to make a same-day appointment on Crew's website this morning and brought in the car at 2 pm as scheduled. We were back on the road just a few minutes after 3 pm! The cost was a very reasonable (and competitive) $185 plus tax. Our service adviser Jonathan was excellent - and even let us know the front brake pads were doing great; did not need replacement. We spend the month of November in Charleston each year, and it's good to have Crew Subaru in town. More

Subaru Outback Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tire Great , informative people. Done very quickly had tires, oil, checkup , recall. All done in a shorter time then expected. Let’s you know how long tires will last with picture of treads thanks More

Great Service We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their prici We bought the car here and have been very happy with the service and care of the staff. Very thorough in their inspections and honest with their pricing. The Subaru is a great vehicle - their intent is to keep it so! More

Easiest deal I've ever done with a dealership - EVER! In all the vehicles I have purchased through the years this has to be the easiest ever! I expected the same sales tactics like I have received from EV In all the vehicles I have purchased through the years this has to be the easiest ever! I expected the same sales tactics like I have received from EVERY car dealership - even the the previous Subaru dealership. They play games with the numbers, waste my time with "I need to talk to my manager" and "this deal is only good for the day" on pricing and then finial after the lengthly deal is done the Finance people take a round a you try to sell you everything under the sun, i.e. maintenance contracts, insurance, etc. It's so exhausting and complete waste of my time. NOT SO with Crews, I went in expecting the same treatment but I was pleasantly surprised to have zero pressure and when it came time to talk price the Sales manager Kevin Madeo presented a very fair proposal for both my trade and the price of the new car in a very clear format explaining each line item and the final price was lower than what I have already come up with before going to the dealership - NO haggling what so ever! So here is the best part I tell them I won't be back for 1 week and I will do the deal then and I expected the responses like "this is only good today" and "these cars go quick and we can't hold it for you" to get me to buy that day. Nope, he said let's shake on it and that's what we did and 1 week later they had the car ready for me and I was in an out of the dealership in less than 1 hour. Mike Driscoll was my salesman and was awesome in making sure everything was in place for a quick and smooth transaction. I keep saying to myself on the way home from dealership "this can't be true, something must go wrong" but nothing did, so refreshing to deal with with dealership that can treat people with respect and trust. More

Great experience in and out in less than 3 hours never had this experience at any other dealership. Very friendly very helpful will definitely buy a car from them agai in and out in less than 3 hours never had this experience at any other dealership. Very friendly very helpful will definitely buy a car from them again.. More

great dealership and even better people My wife and I had a 5 star experience at Crews Subaru. Everything from the salesman to the finance department was top notch!! We will be back and I'm My wife and I had a 5 star experience at Crews Subaru. Everything from the salesman to the finance department was top notch!! We will be back and I'm recommending this dealer to all my family and friends. Josh Stringer needs a raise! He made this the best car buying experience we ever had and I have bought a lot of cars/trucks! Thank you Crews Subaru and Josh! Robert M. and Holly Parker More

Routine Service First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was First there will always be room for improvement. Service was done quickly. Matt took care of the needs of our Subaru. He also explained what was done as well as a written record of our service. More

Smooth and pain free I must say this was probably the best car buying experience I've had. No pressure, lots of patience as I kept trying to narrow down my choice, and su I must say this was probably the best car buying experience I've had. No pressure, lots of patience as I kept trying to narrow down my choice, and such an easy checkout, financing process thanks to Pam. Thank you, George! No managers were called in to "see if we could do something to close the deal". The dealership was clean and bright, my car was held for me while I was on vacation and was sitting out front waiting for me when I got back home and was able to get to Crews. George had everything ready and gave me a "tour" of the features of the car to make sure I was comfortable with everything. I'm anxious to schedule my Love-Encore appointment to see what I didn't know my Outback could do! More