Crews Subaru of Charleston

We have purchased two vehicles from Crews Subaru. The first was a used Outback with probably 50k miles. We drove it for another 50k and had nothing but exceptional service at Crews while having it The first was a used Outback with probably 50k miles. We drove it for another 50k and had nothing but exceptional service at Crews while having it serviced/maintained. Our most recent purchase, a new Ascent, was the best car buying experience I've encountered in my 30 years of owning cars. Pricing was straight-forward, with no mark-up from MSRP (our other quotes were $3k higher). Our order came in early, and there were no unexpected costs when finalizing the deal If you're in the market, ask for Dan...he treated us great! More

Overall a very positive buying and financing experience. This was our third Subaru we've purchased from Crews Subaru of Charleston. Jim Gerow was extremely helpful as we decided between used and new models This was our third Subaru we've purchased from Crews Subaru of Charleston. Jim Gerow was extremely helpful as we decided between used and new models, and he made it easy to test drive a number of cars till we finally landed on buying a new Subaru Wilderness Outback. Pam Baker as always was a pleasure to work with to complete our financing. We were out the door in less than hour after making our final selection. Additionally, I appreciate that Crews Subaru stuck to MSRP pricing instead of inflating new car prices like some dealerships in the wake of the supply chain issues. I was able to purchase with confidence that my car was going to hold its value. More

I was particularly happy with the follow up and assistance I received from Tracie. Overall a good and straightforward purchasing experience. assistance I received from Tracie. Overall a good and straightforward purchasing experience. More

Everyone I spoke with was great! The quintessential professionals are Rhett and Kevin. I wanted to get an Ascent and the shortage is astounding!! When I called Crews Subaru I spoke w The quintessential professionals are Rhett and Kevin. I wanted to get an Ascent and the shortage is astounding!! When I called Crews Subaru I spoke with Kevin and he has what I wanted on the lot and was knowledgeable about his inventory and what would be coming in. When we came in to the dealership Kevin introduced us to the salesman extraordinaire Rhett. The entire experience, from walking in the door to driving the car home (in the same day!)was seamless. There was no haggling or stress. Thank you Crews Subaru! More

Tire pressure sensor came up called dealership took in to fastlane service checked all tires for damage or nails Inflated to specs and reset sensor out within 30to45 minutes fastlane service checked all tires for damage or nails Inflated to specs and reset sensor out within 30to45 minutes More

Second Forrester and 3rd Subaru. We were there to test drive another model because we were told there were no Forresters available, we tested that model but knew it wasn't what we w We were there to test drive another model because we were told there were no Forresters available, we tested that model but knew it wasn't what we wanted. Lo and behold a Forrester that had been ordered became available. It is now sitting in my driveway! More

We are long time Subaru owners- just purchased #6 ! !!!!! Our salesman Mike Maniscalchi was great to work with- despite a low inventory of vehicles, he was able to discuss all models and show us exampl !!!!! Our salesman Mike Maniscalchi was great to work with- despite a low inventory of vehicles, he was able to discuss all models and show us examples on the lot. He was very knowledgeable about upcoming inventory so we knew exactly when to expect our Outback to come in. Everyone involved in the sale (trade in estimator, finance paperwork, etc) were first rate! I would feel very comfortable calling any of them with my questions. We have been dealing with the Service Dept at Crews since they opened and have always had a good experience. Jason Parish and the entire crew are courteous and knowledgeable and timely. I look forward to continuing our relationship with my new Outback. More

Staff courteous and helpful - people at desk are quite knowledgable about service and repairs; however, after 2 visits my car is still missing or skipping. I should have noted name of woman at service des knowledgable about service and repairs; however, after 2 visits my car is still missing or skipping. I should have noted name of woman at service desk - very impressive and able to solve a couple problems without service people - such as trunk not closing and one other item which I can't recall. More

Dan was a wonderful salesman. He was not pushy and he knew the product inside and out. He never rushed us and spent a lot of time explaining everything to us. He was so nice to d He was not pushy and he knew the product inside and out. He never rushed us and spent a lot of time explaining everything to us. He was so nice to deal with. I HIGHLY recommend him if you are looking to purchase a car. Everyone else in the dealership were exceptional. I have hand controls because of my disability. They made a phone call and referred us to a business across the street. They gave us the form for Subaru reimbursement program. Everything went so smooth and everyone worked above and beyond for us including the finance manager. Our experience with Crews Subaru was 5 star customer service. More