Crews Subaru of Charleston

Had a great experience in the process of purchasing a Forester 2014. Anthony and Trey guide us in the selection process. No rush to make the decision until we decided what the right car for us was. Thank Forester 2014. Anthony and Trey guide us in the selection process. No rush to make the decision until we decided what the right car for us was. Thank you. More

Went in for my first "New Car" purchase. I had been looking at used Subarus and was suprised by the overall high resell value placed on the brand, causing me to reconsider my plan to purchase used been looking at used Subarus and was suprised by the overall high resell value placed on the brand, causing me to reconsider my plan to purchase used, into a plan to at least investigate a new vehicle. After a lot of front-end investigation, I started leaning towards a Forester, and narrowed that down to the revised/improved 2014 model. I expected I would be happy with a base model 2.5Xi as long as I could keep the payments reasonable. After getting some internet quotes from Linda Breedlove last week, I decided to take a test drive and investigate my purchasing options. Once I arrived, Linda greeted me warmly and introduced me to the salesman Jerry Peters to assist for the remainder of the transaction. Jerry was very helpful and knowledgable about the brand, answering any of the remaining technical questions I needed to review. The test drive confirmed that I was satisfied with the fit and function of the vehicle, and wanted to investigate the Dollars and Cents details of a possible purchase. The Business side of the transaction moved very smoothly, I was anticipating the dreaded upsells, and hardsells - those never happened. It was a relaxed transaction discussing the very significant pros and cons of Buying Versus Leasing, and how the actual numbers stacked up. This gave me an opportunity to review the ACTUAL numbers, finally deciding to make a slight model upgrade into the Forester Premium, to enjoy the added built-in features. There were no suprises, and all of the intial details I was told proved to be incorporated into the transcation once I decided to lease. I came back the next day to complete the transaction and after some very short and to-the-point paperwork moments, I was introduced to Pam Baker to close the deal. Again, no suprises, no drama... the deal proceeded quickly and the close of the deal went as smoothly as the rest of my experience. I appreciate the entire relaxed nature of the experience, and the professionalism exhibited by all parties representing Crews Subaru. I would recommend the Dealership as well as the people I have mentioned in this review to any of my friends or family if they decide to look for a Subaru or even if they didn't know exactly what they were thinking of buying. More

I researched autos for over a year by reading consumer reports and talking to every Subaru owner I encountered. I determined from my research that the Outback Subaru meet all of my requirements from comf reports and talking to every Subaru owner I encountered. I determined from my research that the Outback Subaru meet all of my requirements from comfort to safety. The most difficult challenge however was to convenience my husband. He was driving a hybrid and thought we should purchase another hybrid to conserve energy. During this year long process each time I needed information to support my case, Ralph would send me the necessary documentation. Finally my husband came with me to Crews to test drive the Outback. After the test drive it was all over but writing the check. He was impressed with the comfort and ease of driving on the interstate as well as the narrow curvy back roads. In addition he could not believe the safety features. We have been driving our Outback for two months and he is totally delighted with the gas mileage. During this "process", Ralph always remained calm, cool and responsive. He never applied the "sales pressure" that we often experience when purchasing an auto. Ralph was friendly and professional. His main concern was that we purchased an automobile that not only met but exceeded our needs and expectations. Overall it was a pleasant experience.....thanks to Ralph Hunt and Crews Subaru of Charleston. Chris and Harriett Mt. Pleasant, SC More

The last several years my wife and I put off buying a new car because we were skeptical of dealerships trying to take advantage of us. We had a couple of horrible experiences during that time but eventually car because we were skeptical of dealerships trying to take advantage of us. We had a couple of horrible experiences during that time but eventually once our family starting growing, we set our sights on a Subaru. I can honestly say the entire buying experience could not have gone better. Our sales consultant was Rick Watson and he has been nothing less than wonderful. We don't know him personally but he was professional, kind and truly concerned about meeting our expectations. The follow up after the sale has been incredible, he constantly reaches out and asks how are things with my growing family, how is the car, are will still happy with it and is there anything they can do for us. After being in customer service for almost 18 years and now working in public service, I can honestly say this Crews Subaru and Rick Watson deserve a 5 star rating because they have exceeded our expectations and have continued this well after the sale. It's a comforting feeling knowing where I'll buy my next vehicle. More

Outstanding service and friendliness wothout being very pushy or overbearing. Good prices and a quick, streamlined process without hiccups. Overall, a great experience. I recommend. pushy or overbearing. Good prices and a quick, streamlined process without hiccups. Overall, a great experience. I recommend. More

We spent a couple Extremely long days shopping Charleston dealers after finding prospective vehicles on the Internet. We knew what we needed and what our budget was. We also had our 2 year old in tow and did dealers after finding prospective vehicles on the Internet. We knew what we needed and what our budget was. We also had our 2 year old in tow and didn't have a lot of time/patience! Trey was super easy to work with, straight-forward, and never made us feel like he was trying to talk us into anything. We really appreciated how easy it was at Crews Subaru. No run around, no gimmicks, no bait and switch. Trey, HR and Josh were a pleasure to do business with and we will pass the word along about Crews. More

Anthony Cargile was a great guy to work with. Anthony made buying easy for us and he did not make us feel pressured into making a quick decision. This was a very calm and relaxed environment. Josh Strin made buying easy for us and he did not make us feel pressured into making a quick decision. This was a very calm and relaxed environment. Josh Stringer helped us with the finance end of it. Josh made getting out the door very quick and yet he was very thorough with everything. They both made car buying simple, easy, and fast, but yet relaxed. Crews Subaru Of Charleston is not like most car dealerships, with Crews Subaru Of Charleston you will not have to wait around all day just to buy a car. More

It was a pleasure working with Mr. Ralph Hunt. He was very friendly, relaxed, and had a great disposition. He genuinely cared about my car buying experience and wanted me to be happy; it was actually enj very friendly, relaxed, and had a great disposition. He genuinely cared about my car buying experience and wanted me to be happy; it was actually enjoyable and rather 'stress-free' (unlike other experiences). I want to add that Mr. Josh Stringer did a great job with the financial paperwork too. They were both very knowledeable with Subaru products. Overall I had a very strong impression of this dealership from the salespeople to upper management. I will definitely recommend Mr. Hunt and Crews Subaru to others. Thanks again for a great experience. Regards, Kirt Piihl More

What am excellent group of people. Everyone was friendly and wanted to make sure I was happy with my purchase. I will be recommending Crews Subaru of Charleston to everyone. Outstanding sales department! T and wanted to make sure I was happy with my purchase. I will be recommending Crews Subaru of Charleston to everyone. Outstanding sales department! Thanks for everything. More

This is the third car I've purchased in my life, first ever Subaru and I absolutely love the car. I dealt with Josh from the start and he was awesome! The guy worked around my schedule and was not first ever Subaru and I absolutely love the car. I dealt with Josh from the start and he was awesome! The guy worked around my schedule and was not overly pushy/annoying about coming in to test driving the vehicle I ended up purchasing. I was able to get in touch with Josh at my convenience anytime of day and he was able to chat. He went above and beyond the call of duty on Saturday when i purchased my Legacy. The dude came in, despite the fact he had a wedding to go to in only a couple, just to show me this car and let me test drive. Not only that, I left the dealer Saturday contemplating purchasing the car. Two hours after leaving I give Josh a call. He's in the middle of getting ready for this wedding and he not only sets me up with someone so I can purchase the car that day, but also worked out getting me an additional $1000 for my trade-in. That is service! If you go to Crews, ask for Josh Stringer. He's the man and will go above and beyond the call of duty to ensure you are getting the best service and are happy with your purchase. More