Crews Subaru of Charleston | Page 115

Wonderful Experience I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for a I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for all they did in assisting me with my purchase of a 2014 Outback. They treated me not only as a customer but as a person. They understood my needs and never once pressured me to buy beyond what I wanted in a car. In addition, they gave me a great deal! Lastly, you can tell from the minute you arrive at the dealership, the entire staff at Crews Subura works together as a Team. I highly recommend you buy your next car from Crews! More

2014 Subaru Outback We are very excited about our new car! Thank you to everyone who helped us out. Ralph, Pam, and HR are the best. We couldn't be happier! We are very excited about our new car! Thank you to everyone who helped us out. Ralph, Pam, and HR are the best. We couldn't be happier! More

Service department fail. I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are rega I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are regarding the sales team. I think they are all good reviews because Subarus sell themselves. And they are all new car sells. I experienced to careless mistakes, on my used car purchase, that could have been catastrophic failures. When I got home after picking the car up and was showing my friend the engine, the cover over one of the pullies had falling off completely and was about to be sacked up in the belt system. Then I had to put air in the tires and one of them had a huge gash in the side wall and has to be replaced. The sales team was super quick to respond to my emails when they need a sale. Now that there's a problem I have heard anything back from them. They are lucky I really like this car. More

2014 Outback Was in need of a new Outback after my 03 was totaled in an accident. Met with Ralph and they luckily had one Outback with a 6spd manual available. G Was in need of a new Outback after my 03 was totaled in an accident. Met with Ralph and they luckily had one Outback with a 6spd manual available. Great service, and very quick getting the deal done. This is our second Subaru from Crews. We will be back again. Ralph is very straightforward and easy to work with. Highly recommend him. More

Great Customer Service Millet was great. Completely no pressure and got us exactly what we wanted. Have you ever gone to a dealership and just weren't sure if it was a good Millet was great. Completely no pressure and got us exactly what we wanted. Have you ever gone to a dealership and just weren't sure if it was a good deal or not? What did you get? Usually the full court press, your sales guy walks away to "talk to the dealer", the 3 different sales folks come over, then the manager/owner/director ALWAYS comes over and says: "What would it take to get you in that brand new car today?" which always ends up being a bad deal. With Millet, we came in, we test drove two separate cars. We were going back and forth over trim levels, and just didn't want to spend so much on a car. So, like any good buyer, we walked away. The real question was, what did Millet do? No pressure, just said: "Just think about it and give me a call when you are ready?". I don't even think he thought we would be back. We went, grabbed a bite to eat, checked all of the Subaru dealer inventory across the state, and determined that we actually didn't want two of the higher end options after the test drive. The car we did want was at the dealer. What brought us back that day? The fact that there was no pressure to BE back that day. The dealer gave us a great deal on our trade-in, most likely having to do with Millet, and we were sent to Pam for financing. I have NEVER been in and out of a dealership as fast as Pam and Millet got us through. Usually it's a 5-7 hour ordeal. If you count test driving two cars (around two hours), negotiating, financing and taking possession of the vehicle, we were there only 3.5 hours. So, basically 90 minutes after we had decided what we wanted we were leaving with a new car. The financing portion with Pam was great. Incredibly quick. She also helped us out to make sure our auto insurance was all set and correct. Overall, an amazing job and easily the best car buying experience I have had in my life. More

Anthony and Pam were a great team to work with - My wife and I had settled on purchasing a Subaru Outback based on superior performance, reliability, and safety as reported by Consumer Reports(CR). W My wife and I had settled on purchasing a Subaru Outback based on superior performance, reliability, and safety as reported by Consumer Reports(CR). We used the "Build to Buy" program through CR and then visited the dealer for a test drive to ensure compatibility with the model chosen. Anthony did a great job finding a car with the features we wanted (the color wasn't available from the lot) so that we could test drive it, explained the features of the car, and really gave us a good feel for the Subaru product. Anthony listened to what we wanted and arranged to have the exact car we wanted transferred from another dealership within 2 days. Once delivered, Anthony explained the operation of the car carefully. Settling on the price was painless with Anthony since we had already priced the vehicle through the Build to Buy program and Anthony had the certificate. Pam did a great job explaining our financing options - we had been cleared at our bank for a rate higher than the Subaru rate so we asked the bank to match it - which they wouldn't. Pam efficiently processed the paperwork and had us out the door at a very low interest rate. Both Anthony and Pam worked as a team to make our buying experience pleasant and efficient - they know their stuff! I recommend these guys to anybody looking to purchase a Subaru. More

2015 forrester Ralph and Robert were very helpful in making my model selection,pointing differences between various models.Pam was very helpful explaining the financ Ralph and Robert were very helpful in making my model selection,pointing differences between various models.Pam was very helpful explaining the financial aspects.I would recommend Crews Subaru for anyone looking to buy a SAFE, Reliable vehicle. More

New car buying experience No pressure buying experience by well educated sales consultant (Robert Kozakiewicz). Finance, parts and service staff did an outstanding job of gaini No pressure buying experience by well educated sales consultant (Robert Kozakiewicz). Finance, parts and service staff did an outstanding job of gaining my confidence. This was my fourth Subaru purchase. More

New Subaru Owner Very personable and a joy to work with. No pressure and very upfront. Easiest auto purchase we have ever made. Would and have recommended them. Very personable and a joy to work with. No pressure and very upfront. Easiest auto purchase we have ever made. Would and have recommended them. More

First Car buying experince I have given Crews 5 stars overall because they deserve it. I came just looking to see what the 2015 WRX looked like in person and I was greeted by Ra I have given Crews 5 stars overall because they deserve it. I came just looking to see what the 2015 WRX looked like in person and I was greeted by Ralph. After taking me to show the ones they had in stock he offered to let me take it for a test drive and after being asked if I was sure a few times I finally cracked and said yes. The following weekend I came back in to see if they could find me the exact version of the WRX that I wanted. After a lot of searching (4 surrounding states they were able to track down one 2 hours away at another dealership. After taking the night to ponder it over I came monday and we put the paper work in motion. 2 days later the car was on their lot and the keys were in my possession. Ralph was an excellent, very low pressure salesman. All he really did was introduce my new Subaru. Pam has to be the best Financial person in all of Subaru as she managed to get me 2.9% on my loan for the car (With little Credit). I will be recommending them to everyone in need of a new car! More