Crews Subaru of Charleston

My Experience Buying a Certified 2012 Subaru Forrester. At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable a At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable and professional. More

Made the impossible, possible! My husband and I have debated on replacing my old worn out car for quite some time. We had a bankruptcy and are rebuilding our credit. I filled out t My husband and I have debated on replacing my old worn out car for quite some time. We had a bankruptcy and are rebuilding our credit. I filled out the online finance application in hopes of getting the cheapest outback they had. Josh gave us his personal cell phone, always answered our questions and worked hard to get us a better car than the one we had. Well, he didn't get us the 2007 outback we were looking at, instead for a better rate and a modest amount more, he put us in a beautiful 2013 outback! Then the icing was, Pam, worked harder and when we finally walked in to look at the car she got us a better finance that allowed us to get all the additional coverage and still save us money! These people didn't have to work with me over the phone for 2 days to get me what my family needed, but they did and on top of that everyone was friendly to not only me but my children. We were in and out in less than an hour! They got a loyal customer for life with me!!!!! More

Room for improvement I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We w I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We were thanked about 10 times but it was left up to me to call and ask about the accessories that were part of the deal, when that really should be been followed up on by the salesman. The accessories were back-ordered but instead of having the Parts dept. call me, the salesman asked me to call and follow up after a few days. I didn't, because I wanted to see how it would be handled. Thankfully, the Parts person did contact me to let me know when the accessories "should" arrive but I still had to call days after that time to see if they actually had arrived. They were sitting there waiting on me to call, I guess. I scheduled an appt. to have the accessories installed but unfortunately that didn't go well either...that's a different topic so I'll refrain from detailing it here. The sales experience was in no way horrible but the ball was definitely dropped once he got his sale. More

Car lot A great experience buying our first Subaru with Ralph-professional, knowledgable, non pressure, friendly. The dealership gave a value trade fort Toyo A great experience buying our first Subaru with Ralph-professional, knowledgable, non pressure, friendly. The dealership gave a value trade fort Toyota. Thank you for the feeling that the customer is important and making the numbers work ! More

Wonderful Experience Working With Trey Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and k Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and knowledgeable. We felt like the price was fair and Trey was straight-forward with us. He catered to us while we waited for financing and described all the features of the vehicle before we drove it off the lot. He even set up my wife's Bluetooth. We felt comfortable working with Trey and would recommend his services to any of our friends. More

Great First Time Buy I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really did I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really didn't know what to expect. So I armed myself as best as I could with all the knowledge I could find in regards to car buying. However, when I went to the dealership I really didn't have to be so on guard. As soon as I was greeted they were nothing but helpful. No pressure. No tactics. No gimmicks. Just plain old fashioned "How can I help you?" From then on it was smooth. The only problems I had were on my end; I needed to find all the necessary information to purchase the car. Shortly after that I was driving off the lot with a brand new Subaru WRX STi. Millet and Pam where the two people who helped me get into a new car and I would highly recommend them to anyone looking for a Subaru. More

Great experience Stopped by and looked at the Forester and was impressed, got my wife there on Saturday and drove it home on Monday. We knew what we were looking for Stopped by and looked at the Forester and was impressed, got my wife there on Saturday and drove it home on Monday. We knew what we were looking for in a vehicle when we walked in and this Forester had it. Josh was extremely helpful in the shopping phase. He was ready to answer questions and knew the cars well. He was not overly pushy as some car dealers can be. Pam was quick and efficient in the financing portion and a joy to talk with. More

Wonderful Experience I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for a I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for all they did in assisting me with my purchase of a 2014 Outback. They treated me not only as a customer but as a person. They understood my needs and never once pressured me to buy beyond what I wanted in a car. In addition, they gave me a great deal! Lastly, you can tell from the minute you arrive at the dealership, the entire staff at Crews Subura works together as a Team. I highly recommend you buy your next car from Crews! More

2014 Subaru Outback We are very excited about our new car! Thank you to everyone who helped us out. Ralph, Pam, and HR are the best. We couldn't be happier! We are very excited about our new car! Thank you to everyone who helped us out. Ralph, Pam, and HR are the best. We couldn't be happier! More

Service department fail. I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are rega I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are regarding the sales team. I think they are all good reviews because Subarus sell themselves. And they are all new car sells. I experienced to careless mistakes, on my used car purchase, that could have been catastrophic failures. When I got home after picking the car up and was showing my friend the engine, the cover over one of the pullies had falling off completely and was about to be sacked up in the belt system. Then I had to put air in the tires and one of them had a huge gash in the side wall and has to be replaced. The sales team was super quick to respond to my emails when they need a sale. Now that there's a problem I have heard anything back from them. They are lucky I really like this car. More