Crews Subaru of Charleston

Great Car Purchasing Experience! This is the second Subaru Forester we have purchased in 3 years from Josh Stringer at Crews Subaru. Once again, Josh has provided us with outstanding This is the second Subaru Forester we have purchased in 3 years from Josh Stringer at Crews Subaru. Once again, Josh has provided us with outstanding service. Josh is friendly, knowledgeable and no nonsense. He was kind enough to bring the car to our home to be sure it fit in the driveway! Pam was efficient and friendly on the finance end. We love the Forester and excited with the 2015 model. Service Dept is also friendly, efficient and accommodating. Highly recommend Josh Stringer and Crews Subaru for your next car purchase! Peter and Annette Mani More

Attorney buying Crosstreck for daughter After consulting the national safety ratings my wife and I decided on a Crosstreck for our daughter. My wife has an internet business and we utilized After consulting the national safety ratings my wife and I decided on a Crosstreck for our daughter. My wife has an internet business and we utilized all websites with Crosstrecks for sale to find the best price and warranty. We used carguru, carmax and other seller sites that had vehicles listed in SC and NC. I live in Charleston SC and after negotiating with several dealerships in SC and NC I was resolved to buy a used 2014 with 1500 miles located in Spartanburg SC when I decided to call Crews Subaru of Charleston. Crews beat the deal in Spartanburg with the exact new car with only 17 miles. At first I thought that they were going to get me into the dealership for a bait and switch but that was not the case. Salesman Jerry Peters looked me straight in the eye and delivered what he promised when I arrived. He showed me the car and made sure it met my daughters needs and let us test drive it as we desired. He allowed the vehicle to sell itself. There were no pressure sales tactics. I was very pleased that there were also no unexpected issues arising during the sale. I've bought over 12 cars in my lifetime for me and my family members and this dealership delivered on their word. I got a new car for my daughter cheaper than the used car I found on line with absolutely no hassle. This dealership knows it has a good brand of cars and they live up to their word. More

Stay Away.....incompetence runs deep here We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norw We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norwood was our sales representative while we were looking. After we test drove the car and did a little more research at home we discovered that a new model was going to be released this year around July. We were in contact with Trey to let him know that we were interested in the new model whenever it becomes available. Trey assured us he would let us know when they would be rolling in. We had full faith in this process and when they became available we would get a phone call telling us to come on in and check them out. July rolls around and we are constantly checking the inventory that you carry to see if the 2015 Outbacks have arrived. We finally found them in your inventory and decided to drive up on a Sunday to just check them out on the lot because we couldn’t make it in at any other time for that week. At this point we expected Trey to call us at anytime to let us know the new Outbacks were available to come on in and check it out. Nobody called. I guess if your not buying in the immediate future your gone and forgotten. We decided to come up on a Saturday and check them out. We walked in and Trey was busy with another customer so at that time we were introduced to Ed Roberts. Ed was nice that day showing us the new Outbacks and accommodating our request to look inside of a few different ones. My wife decided she wanted some options on the Outback that you didn’t have on your lot. We wanted a loaded with every option white Outback with light leather interior. We just didn’t want the 6 cylinder we wanted the 4 cylinder. So after we were given offers on the Silver Outback that you had on your lot with the options we liked my wife decided she would just wait to get the color combo she wanted. Our plans were to trade in a 2004 Toyota 4-runner with about 125,000 miles on it. We were the only owners of this vehicle for 10 years and it was in great condition. The appraisal came back at $7500 for our trade in. After a little negotiation your staff decided they would come up to $8500 for our trade in. We were also negotiating the price of the Outback as well. The package we selected MSRP was about $34,000. Ed went to someone in the front of the building at that point and spoke with a manager that agreed on the price of $32,000. So we were set! We were getting the price and the trade in value we wanted. Now Ed insured me that he would be looking all over the southeast for our Subaru. If he couldn’t find it over the next week he would be ordering it for us. Either option was fine with us. So, a few days roll by and we don’t hear anything. My wife and I discussed our options at this point and decided that we have waited 4-5 months already what is another 60 days or so if we wanted to order one. So I called to speak with Ed again about ordering the vehicle. I couldn’t get him on the phone and when we finally did speak I told him we wanted to order the Outback and I reiterated our price and trade in value. Ed assured me that this part of the deal was solid and done. We just need to get the car Ed said. Ed told us he had never ordered a car before so he was going to have to check to see what he had to do. The next day rolls around and we didn’t hear from Ed. I called the dealership to speak with Trey at this point hoping that he had little more experience and could speed along this process. So I spoke with Trey and he assured me that we didn’t need to order anything. He said there will be a flood of these new Outbacks hitting the southeast over the next couple weeks and he could snag the one we are looking for from another dealership and have it to us much quicker than ordering. So now I felt like Trey was on it and was going to work with Ed to make sure we could get our car asap. A week or so rolls by and we didn’t get as much as an e-mail or phone call to let us know how the process was playing out. So I decided to start researching all of the dealerships in the southeast for this particular Outback. I found one in Gainesville, Florida and called to talk to Ed or Trey about this particular car. I was able to get in touch with Trey a little easier so I spoke with him around 10am in the mooring. He said that some executives were in town from Subaru so it might be a little slow going as far as seeing if he would be able to get the car from Gainesville. So I told him to please find out if it could happen and we had spoke with Ed the day before about just coming up and ordering the Outback anyway. Ed had told us to come in after 3pm because he had a delivery of a new Subaru to a doctor that just purchased. Told him that works for us. So now we are headed to the dealership with hopes that Trey could get the car transferred from Gainesville and if not we were going to be giving a deposit that day to order our new Outback. We showed up a little earlier at 2pm than Ed wanted us to. When we arrived Ed, Trey, and several other guys were sitting out front on a bench and standing around talking. Trey started to walk in and Ed kind of stared at us as another salesman asked what he could do for us. I told him I am here to speak with one of these 2 guys pointing at Ed and Trey. First thing I wanted to ask Trey was if we were getting the Outback from Florida. He said he had not had a chance to look into it yet because of “the meetings”. So 5 minutes later Trey spoke with someone somewhere or looked something up. He came back to us with we don’t even trade with that particular dealership. Okay sounds good, just don’t know why he waited until we walked in the door to find out the information. Now we are going to order. Trey and Ed speak with someone up front and came back to us with the price of the car and the trade in value they were going to offer. The price of the car went up from $32,000 to about $33,400 and the value of our trade went to $7,500. When this was presented I was extremely frustrated! We had already agreed on the price and the value of trade, so why was I going to have to go through this process again. Told them what was agreed upon last time and they went to the person in the front again. They came back with the car being at $32,000 and the trade at $7,500. Had I not shaken someones hand and had this agreement with Ed, which he even now was telling me that is what the agreement was he just couldn’t do anything to make it happen. So, I was done! I wanted nothing else to do with this dealership or any Crews dealership for that matter. This could only be indicative of what was to come in the future with this dealership for the life of the car. My wife and I walked out and told Ed that we would not buy the car from them and to call us if he could come back to his original agreement. We never heard from Ed, Trey, or anyone representing your dealership after that. To be honest after our experience that is what I expected, sad to say. I was trying harder to sell myself a Subaru than the salesman that actually work there.Since this happened, I listed my 4-runner on auto trader and cars.com. Within 1 week I sold the car for $11,000. Not saying that is what I would have wanted in a trade but your appraisal department may need some additional training because they obviously could not see the value in my car. After the car was sold we went down to Fred Anderson Toyota and looked at a new 4-runner. We met Jeff Lenz who was more than happy to accommodate any of our requests. We finally decided on a 2014 4-runner limited and we were going to have to order it because we wanted 4 wheel drive. Jeff found one and gave us the time frame as to when it would be in. We agreed on a price that involved no negations, Jeff simply asked what I expected to pay and we got our fair price. We were excited to buy the new car now that not only did we find the car we wanted but the right dealership to bring our business to. During the waiting time Jeff called to give us updates on the cars arrival and also texted throughout the process with information we needed or requested. I called Jeff several times to ask some specifics and every time I called he answered the phone, at work at home it didn’t matter he was our salesman and was going to what it took to make us happy. I couldn’t have been happier with our experience with Jeff, he went above and beyond. Do we have a friend in the car business? Yes we do, Its Jeff Lenz at Fred Anderson Toyota of Charleston. Sincerely, Brian D. Wilkinson More

Wonderful, better than expected from a car dealership. Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would re Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would recommend Crews to everyone I know. . More

Say what you do, and do what you say Jerry Peters and the entire staff at Crews Subaru did just this: said what they were going to do, and more importantly, did what they said they were g Jerry Peters and the entire staff at Crews Subaru did just this: said what they were going to do, and more importantly, did what they said they were going to do. Great car! Great deal! Great communication! Great service! Great experience. Painless. More

2015 Subaru Outback - Perfect for my family I have purchased quite a few new cars in my lifetime but I have to say that the experience that my wife and I had at Crews Subaru here in Charleston w I have purchased quite a few new cars in my lifetime but I have to say that the experience that my wife and I had at Crews Subaru here in Charleston was the best. I have been researching new vehicles for months and was down to a Mazda CX-5 or one of the Subaru wagons. We were greeted at the front door by Jerry and he was able to find exactly what we were looking for in a very short time. My wife loves the car and I am really happy that we finally have something in our driveway that is safe, comfortable, and easy for her to drive. We talked finances with Pam and she was able to get us a great rate and we were on our way. Thanks again, Jerry and Pam! More

2014 IMPREZA SPORT - I LOVE MY NEW RU! I had been searching for an Impreza Sport for more than six months, thinking that a used one with a bit of mileage would be in my price range. After I had been searching for an Impreza Sport for more than six months, thinking that a used one with a bit of mileage would be in my price range. After looking all over the country I thought I would just have to wait realizing that once people get them they don't really sell them or if they do the price doesn't come down much. I went by Crews more than once looking and talking to Millet Deangles and decided to at least drive one to make sure I was waiting on what I really wanted. There was never any pressure this was definitely the car I thought it was. We have owned Subaru's in the past so my heart was set. Another dealer had a sport they could bring down from Charlotte for me to look at, so I went back by to see Millet. Crews was able to get me in a BRAND NEW SPORT for about 2000 dollars more than the 2yr old one with 25,000 miles I was looking at. From financing with Pam to emails with Tracie and the integrity of Millet I could not be more satisfied with the staff and customer service at Crews Subaru. More

Great Experience For first time buyer, buying from Crews Subaru of Charlestion was a painless experience. I didn't feel pressured by Millett and Pam from financing was For first time buyer, buying from Crews Subaru of Charlestion was a painless experience. I didn't feel pressured by Millett and Pam from financing was patient with my questions. More

2015 Forester XT Touring - Just what I was looking for! I'm a first-time car buyer, but I knew I wanted a new Subaru after recently being stationed at the nearby Navy base. Ralph took my list of "must have I'm a first-time car buyer, but I knew I wanted a new Subaru after recently being stationed at the nearby Navy base. Ralph took my list of "must haves" and found just the right vehicles for me to test drive. I decided very quickly from the test drives and Ralph and HR were able to get the same vehicle, but in the color I liked better, brought in the next day! I love my new Forester XT. Powerful and decked out! Plus, I didn't even have to worry about my budget because Ralph came right to me with a price lower than I had even planned to try to negotiate to. Pam got the paperwork going and I was out the door with my new Forester in no time! More

My Experience Buying a Certified 2012 Subaru Forrester. At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable a At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable and professional. More