Crews Subaru of Charleston

First Car buying experince I have given Crews 5 stars overall because they deserve it. I came just looking to see what the 2015 WRX looked like in person and I was greeted by Ra I have given Crews 5 stars overall because they deserve it. I came just looking to see what the 2015 WRX looked like in person and I was greeted by Ralph. After taking me to show the ones they had in stock he offered to let me take it for a test drive and after being asked if I was sure a few times I finally cracked and said yes. The following weekend I came back in to see if they could find me the exact version of the WRX that I wanted. After a lot of searching (4 surrounding states they were able to track down one 2 hours away at another dealership. After taking the night to ponder it over I came monday and we put the paper work in motion. 2 days later the car was on their lot and the keys were in my possession. Ralph was an excellent, very low pressure salesman. All he really did was introduce my new Subaru. Pam has to be the best Financial person in all of Subaru as she managed to get me 2.9% on my loan for the car (With little Credit). I will be recommending them to everyone in need of a new car! More

Best Car-Buying Experience Ever My previous experience buying cars involved tense moments of back and forth between me, the sales person, and some finance person in a back room somew My previous experience buying cars involved tense moments of back and forth between me, the sales person, and some finance person in a back room somewhere. At Crews everything went well right from the start, and I kept waiting for the hammer to fall once the numbers were discussed. But the numbers were presented as transparently and as straightforward as the rest of the process had been. When it came time to discuss financing, I met with the finance person face to face and she went over the various OPTIONS I had for financing and payments. Everyone was friendly. Anthony went above and beyond—he even returned my other car whose lease was up back to that dealership and made all the phone calls to the insurance company, etc. The other salespeople were also nice. When I filled out the loan application online, the internet salesperson immediately sent me a personalized email. When I told her I had already spoken to another salesperson, she told me she would tell him I was coming in and make sure he got the message that I'd completed the application. Pam and Anthony were great. I actually hope I run into them outside of the dealership—they were that nice and just real down-to-earth people. I cannot say enough about Anthony, Pam, and Crews Subaru. Not to mention, I love my car! More

Great Experience from Start to Finish I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. Linda Breedlove did a great job answering my questions and concerns via email and on the phone, Trey Norwood handled the test drive and paperwork with my daughter to her desire, and Pam Baker did a great job of follow up with the sales, licensing and tax paperwork via phone and the mail. A very good experience, and I would recommend Crews based on our purchase. More

Ralph is a consummate professional who was very positive and immensely helpful from the very start. I was only in town for the weekend, and he made my lightning quick buy possible and really pushed it throu and immensely helpful from the very start. I was only in town for the weekend, and he made my lightning quick buy possible and really pushed it through, even helping to negotiate the price of my 2013 STi down a bit with the manager. I live out of state, and when I ran into some issues about a month later with an unnecessary part purchase (a sport throw shifter from Crews, apparently Subaru puts them in the STi's stock and doesn't tell anyone) Ralph did all the legwork and made sure I got my money back. I'd say he went above and beyond the call of salesmanship to ensure that I was a fully satisfied customer. I'd recommend buying from Ralph -- he'll look out for you even after the dealership already has your money. More

I use Consumer Reports as a starting point for all my major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this vehicle are through the roof). However, I kept an open mind, looked at (and test drove) a number of small SUVs, but the Forester easily made its way to the top of my list as well. Prior to my purchase, I obtained a 'Car Report' from Consumer Reports - on the Forester - and knew, going into negotiations that (according to the report) the dealership's "willingness to negotiate" was low. As an aside, I had pretty much figured that out from my visits to the dealership....one day there would be a dozen Foresters on the lot, two days later they would all be gone. That said, the report provided a number that was a 'good price' for this particular car. I hate the negotiation process more than just about anything else on this planet and knowing that the willingness to negotiate was low, I was really dreading this one. However, all things considered it went really well and I got a new Forester for a price that was very close to the 'good price' quoted by Consumer Reports. I drove off the lot in my new car 5 days ago and felt like I had gotten a deal. I ended up giving this dealership the highest rating(s) I could because I believed they earned it. Everyone I dealt with was friendly and very knowledgeable about the Subaru products. ( Special kudos to my salesman - Millet Deangles - who even did some work on his day off to try and help me get the particular color I wanted.) At no time did I feel pressured or that I was being taken advantage of. Having personally observed the demand for this particular car, I was delighted to be able to get it for a price that I was comfortable with. More

Ralph was a pleasure to work with. Very laid back and relaxed which helped me out as I HATE buying cars and get quite anxious about the whole process. He was low key, but informative, and made me feel relaxed which helped me out as I HATE buying cars and get quite anxious about the whole process. He was low key, but informative, and made me feel very relaxed about the big new purchase. Had shopped around a bit at other local dealerships and truly chose my Forester partly due to the way that Ralph treated me. More

I needed a car. A friend recommended Crew Subaru. I had done some on line shopping and was extremely happy with the selection at Crew. Anthony Gargile greeted me with a warm and friendly smile. He made done some on line shopping and was extremely happy with the selection at Crew. Anthony Gargile greeted me with a warm and friendly smile. He made it a point to understand what I was looking for and was very patient with my wanting to see as many vehicles as I could. I was pleasantly surprised with the vehicle I purchased.........it is exactly what I wanted. Josh Stringer was very helpful with the loan and explained everything in detail. A truly perfect experience all around. More

The Crews Subaru Team made our recent car purchase easier than I could have imagined. Very knowledgeable Team of professionals made car buying experience truly enjoyable! than I could have imagined. Very knowledgeable Team of professionals made car buying experience truly enjoyable! More

Buying a car is an experience that I was dreading. I do not like to shop for cars. Generally, my husband and I usually have our own ideas and this presents an added challenge with which I did not want to not like to shop for cars. Generally, my husband and I usually have our own ideas and this presents an added challenge with which I did not want to deal. From the moment we set foot at Crews dealership our experience was positive. Millet introduced himself and asked about our needs in a car. He was professional, directed us to what we requested to look at, answered our questions. He gave good explanations to all of our questions and went out of his way to show examples of his knowledge of the vehicle. Millet did not pressure us to buy the vehicle which we both appreciated. I feel very comfortable with my new subaru and feel that I can come to rely on Cruz for fortune service. Jason from the parts department was also informative and we have used his expertise. Millet is a wonderful professional who goes out of his way for his customers. We would recommend him to our friends without question. More

Trey Norwood did an exceptional job from the first hello. He greeted us as we were walking the lot and answered every question with great detail. When it came time for the negotiations, my wife and I felt He greeted us as we were walking the lot and answered every question with great detail. When it came time for the negotiations, my wife and I felt Trey was on our side in getting us the best deal possible. We would highly recommend Trey Norwood and the entire Subaru staff when purchasing your next vehicle. More