Crews Subaru of Charleston

2015 Subaru Outback - Perfect for my family I have purchased quite a few new cars in my lifetime but I have to say that the experience that my wife and I had at Crews Subaru here in Charleston w I have purchased quite a few new cars in my lifetime but I have to say that the experience that my wife and I had at Crews Subaru here in Charleston was the best. I have been researching new vehicles for months and was down to a Mazda CX-5 or one of the Subaru wagons. We were greeted at the front door by Jerry and he was able to find exactly what we were looking for in a very short time. My wife loves the car and I am really happy that we finally have something in our driveway that is safe, comfortable, and easy for her to drive. We talked finances with Pam and she was able to get us a great rate and we were on our way. Thanks again, Jerry and Pam! More

2014 IMPREZA SPORT - I LOVE MY NEW RU! I had been searching for an Impreza Sport for more than six months, thinking that a used one with a bit of mileage would be in my price range. After I had been searching for an Impreza Sport for more than six months, thinking that a used one with a bit of mileage would be in my price range. After looking all over the country I thought I would just have to wait realizing that once people get them they don't really sell them or if they do the price doesn't come down much. I went by Crews more than once looking and talking to Millet Deangles and decided to at least drive one to make sure I was waiting on what I really wanted. There was never any pressure this was definitely the car I thought it was. We have owned Subaru's in the past so my heart was set. Another dealer had a sport they could bring down from Charlotte for me to look at, so I went back by to see Millet. Crews was able to get me in a BRAND NEW SPORT for about 2000 dollars more than the 2yr old one with 25,000 miles I was looking at. From financing with Pam to emails with Tracie and the integrity of Millet I could not be more satisfied with the staff and customer service at Crews Subaru. More

Great Experience For first time buyer, buying from Crews Subaru of Charlestion was a painless experience. I didn't feel pressured by Millett and Pam from financing was For first time buyer, buying from Crews Subaru of Charlestion was a painless experience. I didn't feel pressured by Millett and Pam from financing was patient with my questions. More

2015 Forester XT Touring - Just what I was looking for! I'm a first-time car buyer, but I knew I wanted a new Subaru after recently being stationed at the nearby Navy base. Ralph took my list of "must have I'm a first-time car buyer, but I knew I wanted a new Subaru after recently being stationed at the nearby Navy base. Ralph took my list of "must haves" and found just the right vehicles for me to test drive. I decided very quickly from the test drives and Ralph and HR were able to get the same vehicle, but in the color I liked better, brought in the next day! I love my new Forester XT. Powerful and decked out! Plus, I didn't even have to worry about my budget because Ralph came right to me with a price lower than I had even planned to try to negotiate to. Pam got the paperwork going and I was out the door with my new Forester in no time! More

My Experience Buying a Certified 2012 Subaru Forrester. At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable a At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable and professional. More

Made the impossible, possible! My husband and I have debated on replacing my old worn out car for quite some time. We had a bankruptcy and are rebuilding our credit. I filled out t My husband and I have debated on replacing my old worn out car for quite some time. We had a bankruptcy and are rebuilding our credit. I filled out the online finance application in hopes of getting the cheapest outback they had. Josh gave us his personal cell phone, always answered our questions and worked hard to get us a better car than the one we had. Well, he didn't get us the 2007 outback we were looking at, instead for a better rate and a modest amount more, he put us in a beautiful 2013 outback! Then the icing was, Pam, worked harder and when we finally walked in to look at the car she got us a better finance that allowed us to get all the additional coverage and still save us money! These people didn't have to work with me over the phone for 2 days to get me what my family needed, but they did and on top of that everyone was friendly to not only me but my children. We were in and out in less than an hour! They got a loyal customer for life with me!!!!! More

Room for improvement I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We w I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We were thanked about 10 times but it was left up to me to call and ask about the accessories that were part of the deal, when that really should be been followed up on by the salesman. The accessories were back-ordered but instead of having the Parts dept. call me, the salesman asked me to call and follow up after a few days. I didn't, because I wanted to see how it would be handled. Thankfully, the Parts person did contact me to let me know when the accessories "should" arrive but I still had to call days after that time to see if they actually had arrived. They were sitting there waiting on me to call, I guess. I scheduled an appt. to have the accessories installed but unfortunately that didn't go well either...that's a different topic so I'll refrain from detailing it here. The sales experience was in no way horrible but the ball was definitely dropped once he got his sale. More

Car lot A great experience buying our first Subaru with Ralph-professional, knowledgable, non pressure, friendly. The dealership gave a value trade fort Toyo A great experience buying our first Subaru with Ralph-professional, knowledgable, non pressure, friendly. The dealership gave a value trade fort Toyota. Thank you for the feeling that the customer is important and making the numbers work ! More

Wonderful Experience Working With Trey Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and k Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and knowledgeable. We felt like the price was fair and Trey was straight-forward with us. He catered to us while we waited for financing and described all the features of the vehicle before we drove it off the lot. He even set up my wife's Bluetooth. We felt comfortable working with Trey and would recommend his services to any of our friends. More

Great First Time Buy I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really did I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really didn't know what to expect. So I armed myself as best as I could with all the knowledge I could find in regards to car buying. However, when I went to the dealership I really didn't have to be so on guard. As soon as I was greeted they were nothing but helpful. No pressure. No tactics. No gimmicks. Just plain old fashioned "How can I help you?" From then on it was smooth. The only problems I had were on my end; I needed to find all the necessary information to purchase the car. Shortly after that I was driving off the lot with a brand new Subaru WRX STi. Millet and Pam where the two people who helped me get into a new car and I would highly recommend them to anyone looking for a Subaru. More