Crews Subaru of Charleston

Stress free I purchased a 2015 Forester on August 22/2014. I brought my eldest daughter along for backup since I had already been to two other dealerships (in Su I purchased a 2015 Forester on August 22/2014. I brought my eldest daughter along for backup since I had already been to two other dealerships (in Summerville) and had an appalling experience with their sales teams. Anthony took care of us and was extremely patient and polite and answered all of our questions. We visited the dealership twice prior to the purchase and the absence of high pressure fast talk was what made me come back to Crews when I was ready to buy. Pam worked with us also and that was a simple process due to her efficiency and professional manner. I am very please with my vehicle and they made the buying process enjoyable. I would recommend them to anyone since it's a great product and a well run dealership. More

Thumbs Up I have a background in sales, so I'm sensitive to cheesy tactics and slick math. Stephanie was patient, knowledgeable, cooperative, and friendly. We I have a background in sales, so I'm sensitive to cheesy tactics and slick math. Stephanie was patient, knowledgeable, cooperative, and friendly. We were in and out in no time and our two kids were entertained with toys and shows. I would recommend Crews Subaru to anyone. More

A great car buying experience! From the moment we walked in, we were treated with respect. Linda, Anthony and Pam were very focused on providing us with a pressure-free experience a From the moment we walked in, we were treated with respect. Linda, Anthony and Pam were very focused on providing us with a pressure-free experience and the utmost in Customer service. Subaru manufactures an outstanding product and to have it represented by such stellar professionals will ensure that we recommend Crews Subaru to our family and friends. Thanks! More

Excellent experience We did not intend to buy 2 new subarus, but Ralph and Pam made it possible! Simply amazing experience. I highly recommend Crews as both Ralph and Pa We did not intend to buy 2 new subarus, but Ralph and Pam made it possible! Simply amazing experience. I highly recommend Crews as both Ralph and Pam took exceptional care of us. More

Awesome Experience! I am now the proud owner of a white 2014 Outback! It was a pleasure working with Ralph Hunt. He was very helpful and made the whole experience stress- I am now the proud owner of a white 2014 Outback! It was a pleasure working with Ralph Hunt. He was very helpful and made the whole experience stress-free. Would definitely recommend Ralph, Pam and the entire Crews dealership to anyone in the market for a new vehicle. More

Great Car Purchasing Experience! This is the second Subaru Forester we have purchased in 3 years from Josh Stringer at Crews Subaru. Once again, Josh has provided us with outstanding This is the second Subaru Forester we have purchased in 3 years from Josh Stringer at Crews Subaru. Once again, Josh has provided us with outstanding service. Josh is friendly, knowledgeable and no nonsense. He was kind enough to bring the car to our home to be sure it fit in the driveway! Pam was efficient and friendly on the finance end. We love the Forester and excited with the 2015 model. Service Dept is also friendly, efficient and accommodating. Highly recommend Josh Stringer and Crews Subaru for your next car purchase! Peter and Annette Mani More

Attorney buying Crosstreck for daughter After consulting the national safety ratings my wife and I decided on a Crosstreck for our daughter. My wife has an internet business and we utilized After consulting the national safety ratings my wife and I decided on a Crosstreck for our daughter. My wife has an internet business and we utilized all websites with Crosstrecks for sale to find the best price and warranty. We used carguru, carmax and other seller sites that had vehicles listed in SC and NC. I live in Charleston SC and after negotiating with several dealerships in SC and NC I was resolved to buy a used 2014 with 1500 miles located in Spartanburg SC when I decided to call Crews Subaru of Charleston. Crews beat the deal in Spartanburg with the exact new car with only 17 miles. At first I thought that they were going to get me into the dealership for a bait and switch but that was not the case. Salesman Jerry Peters looked me straight in the eye and delivered what he promised when I arrived. He showed me the car and made sure it met my daughters needs and let us test drive it as we desired. He allowed the vehicle to sell itself. There were no pressure sales tactics. I was very pleased that there were also no unexpected issues arising during the sale. I've bought over 12 cars in my lifetime for me and my family members and this dealership delivered on their word. I got a new car for my daughter cheaper than the used car I found on line with absolutely no hassle. This dealership knows it has a good brand of cars and they live up to their word. More

Stay Away.....incompetence runs deep here We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norw We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norwood was our sales representative while we were looking. After we test drove the car and did a little more research at home we discovered that a new model was going to be released this year around July. We were in contact with Trey to let him know that we were interested in the new model whenever it becomes available. Trey assured us he would let us know when they would be rolling in. We had full faith in this process and when they became available we would get a phone call telling us to come on in and check them out. July rolls around and we are constantly checking the inventory that you carry to see if the 2015 Outbacks have arrived. We finally found them in your inventory and decided to drive up on a Sunday to just check them out on the lot because we couldn’t make it in at any other time for that week. At this point we expected Trey to call us at anytime to let us know the new Outbacks were available to come on in and check it out. Nobody called. I guess if your not buying in the immediate future your gone and forgotten. We decided to come up on a Saturday and check them out. We walked in and Trey was busy with another customer so at that time we were introduced to Ed Roberts. Ed was nice that day showing us the new Outbacks and accommodating our request to look inside of a few different ones. My wife decided she wanted some options on the Outback that you didn’t have on your lot. We wanted a loaded with every option white Outback with light leather interior. We just didn’t want the 6 cylinder we wanted the 4 cylinder. So after we were given offers on the Silver Outback that you had on your lot with the options we liked my wife decided she would just wait to get the color combo she wanted. Our plans were to trade in a 2004 Toyota 4-runner with about 125,000 miles on it. We were the only owners of this vehicle for 10 years and it was in great condition. The appraisal came back at $7500 for our trade in. After a little negotiation your staff decided they would come up to $8500 for our trade in. We were also negotiating the price of the Outback as well. The package we selected MSRP was about $34,000. Ed went to someone in the front of the building at that point and spoke with a manager that agreed on the price of $32,000. So we were set! We were getting the price and the trade in value we wanted. Now Ed insured me that he would be looking all over the southeast for our Subaru. If he couldn’t find it over the next week he would be ordering it for us. Either option was fine with us. So, a few days roll by and we don’t hear anything. My wife and I discussed our options at this point and decided that we have waited 4-5 months already what is another 60 days or so if we wanted to order one. So I called to speak with Ed again about ordering the vehicle. I couldn’t get him on the phone and when we finally did speak I told him we wanted to order the Outback and I reiterated our price and trade in value. Ed assured me that this part of the deal was solid and done. We just need to get the car Ed said. Ed told us he had never ordered a car before so he was going to have to check to see what he had to do. The next day rolls around and we didn’t hear from Ed. I called the dealership to speak with Trey at this point hoping that he had little more experience and could speed along this process. So I spoke with Trey and he assured me that we didn’t need to order anything. He said there will be a flood of these new Outbacks hitting the southeast over the next couple weeks and he could snag the one we are looking for from another dealership and have it to us much quicker than ordering. So now I felt like Trey was on it and was going to work with Ed to make sure we could get our car asap. A week or so rolls by and we didn’t get as much as an e-mail or phone call to let us know how the process was playing out. So I decided to start researching all of the dealerships in the southeast for this particular Outback. I found one in Gainesville, Florida and called to talk to Ed or Trey about this particular car. I was able to get in touch with Trey a little easier so I spoke with him around 10am in the mooring. He said that some executives were in town from Subaru so it might be a little slow going as far as seeing if he would be able to get the car from Gainesville. So I told him to please find out if it could happen and we had spoke with Ed the day before about just coming up and ordering the Outback anyway. Ed had told us to come in after 3pm because he had a delivery of a new Subaru to a doctor that just purchased. Told him that works for us. So now we are headed to the dealership with hopes that Trey could get the car transferred from Gainesville and if not we were going to be giving a deposit that day to order our new Outback. We showed up a little earlier at 2pm than Ed wanted us to. When we arrived Ed, Trey, and several other guys were sitting out front on a bench and standing around talking. Trey started to walk in and Ed kind of stared at us as another salesman asked what he could do for us. I told him I am here to speak with one of these 2 guys pointing at Ed and Trey. First thing I wanted to ask Trey was if we were getting the Outback from Florida. He said he had not had a chance to look into it yet because of “the meetings”. So 5 minutes later Trey spoke with someone somewhere or looked something up. He came back to us with we don’t even trade with that particular dealership. Okay sounds good, just don’t know why he waited until we walked in the door to find out the information. Now we are going to order. Trey and Ed speak with someone up front and came back to us with the price of the car and the trade in value they were going to offer. The price of the car went up from $32,000 to about $33,400 and the value of our trade went to $7,500. When this was presented I was extremely frustrated! We had already agreed on the price and the value of trade, so why was I going to have to go through this process again. Told them what was agreed upon last time and they went to the person in the front again. They came back with the car being at $32,000 and the trade at $7,500. Had I not shaken someones hand and had this agreement with Ed, which he even now was telling me that is what the agreement was he just couldn’t do anything to make it happen. So, I was done! I wanted nothing else to do with this dealership or any Crews dealership for that matter. This could only be indicative of what was to come in the future with this dealership for the life of the car. My wife and I walked out and told Ed that we would not buy the car from them and to call us if he could come back to his original agreement. We never heard from Ed, Trey, or anyone representing your dealership after that. To be honest after our experience that is what I expected, sad to say. I was trying harder to sell myself a Subaru than the salesman that actually work there.Since this happened, I listed my 4-runner on auto trader and cars.com. Within 1 week I sold the car for $11,000. Not saying that is what I would have wanted in a trade but your appraisal department may need some additional training because they obviously could not see the value in my car. After the car was sold we went down to Fred Anderson Toyota and looked at a new 4-runner. We met Jeff Lenz who was more than happy to accommodate any of our requests. We finally decided on a 2014 4-runner limited and we were going to have to order it because we wanted 4 wheel drive. Jeff found one and gave us the time frame as to when it would be in. We agreed on a price that involved no negations, Jeff simply asked what I expected to pay and we got our fair price. We were excited to buy the new car now that not only did we find the car we wanted but the right dealership to bring our business to. During the waiting time Jeff called to give us updates on the cars arrival and also texted throughout the process with information we needed or requested. I called Jeff several times to ask some specifics and every time I called he answered the phone, at work at home it didn’t matter he was our salesman and was going to what it took to make us happy. I couldn’t have been happier with our experience with Jeff, he went above and beyond. Do we have a friend in the car business? Yes we do, Its Jeff Lenz at Fred Anderson Toyota of Charleston. Sincerely, Brian D. Wilkinson More

Wonderful, better than expected from a car dealership. Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would re Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would recommend Crews to everyone I know. . More

Say what you do, and do what you say Jerry Peters and the entire staff at Crews Subaru did just this: said what they were going to do, and more importantly, did what they said they were g Jerry Peters and the entire staff at Crews Subaru did just this: said what they were going to do, and more importantly, did what they said they were going to do. Great car! Great deal! Great communication! Great service! Great experience. Painless. More