Crews Subaru of Charleston

2015 WRX I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was v I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was very knowlegable about the vehicle and was not pushy at all to sell the car. I test drove it and during the 15-20 minutes test drive he knew every detail about the vehicle. When we got back to the dealership we went over the buying details of the vehicle and I feel I received the best deal and out on top. At no point did he say No we won't or can't do that and I even expressed that I wasn't ready to buy it that day. I walked in the next day ready to buy and the deal stayed the same. There were no hidden agendas and I feel Ralph had my best interests in mine not his own! I will recommend this dealership to anyone and if I find myself buying another vehicle down the road these guys will be my first and only stop! More

UPGRADING TO A NEWER SUBARU A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the L A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the Limited would meet my requirements without any unnecessaary features. The people I worked with were quite helpful, knowledgeable, and patient. In particular I found Pam to be quite good at her job and conducted her work with much professional efficiency in completing the financial aspects of the sale. I don't normally buy extended warranties but I came away with one this time and only hope it serves me well. My only complaint with the deal is that I lost several hundred dollars because Crews does not participate in the Costco Auto Program, but then Trey and Robert helped mitigate that loss to some extent and I thank them. I look forward to many happy miles in this car. More

Made Car-Buying a Great Experience He helped us sort through the models and options for the combination that works for us. Then he led us through understanding how to use the features, He helped us sort through the models and options for the combination that works for us. Then he led us through understanding how to use the features, and committed to follow up next week once we're past the overwhelming impact of all the technology. More

Excellent Team work to provide customer satisfaction How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant atten How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant attention to customer detail, professionalism, and excellent tag team to ensure both couples had a welcoming experience regardless of language barrier. Kudos to Trey and Carmelo. How about the next day concern? No problem. they found a way and quickly resolved the remaining concern with the same customer satisfaction. Kudos to the Subaru staff for envisioning the next level of future customer service: The multicultural customers of the future Charleston SC. More

Everything I needed My experience was made easy once I came to Subaru. The staff was knowledgeable about the vehicles an provided excellent customer service. The overall My experience was made easy once I came to Subaru. The staff was knowledgeable about the vehicles an provided excellent customer service. The overall experience was pleasurable. More

Excellent Experience We recently just stopped in to take a look at the Subaru Outback and ended up loving it and leaving that night with a brand new car! We traded one in. We recently just stopped in to take a look at the Subaru Outback and ended up loving it and leaving that night with a brand new car! We traded one in. The entire process was smooth and easy. We worked with Millet DeAngles and would highly recommend him. He was not pushy at all listened to our concerns and helped us with useful feedback. More

I am still smiling I have needed a new vehicle for a while, although I had no intention of purchasing one for about a year or so...Until I met Ralph Hunt, who then intro I have needed a new vehicle for a while, although I had no intention of purchasing one for about a year or so...Until I met Ralph Hunt, who then introduced me to the 2015 Forester XT (Touring).....with Turbo! It was all I ever wanted and more. Ralph was great to work with, not pushy and rather amusing at times. The test drive was fantastic, he was patient with me as I had him explain over and over the way each item works. He wasn't even phased when I gunned it a few times (without asking) to test the power of the vehicle. The features of the car, like Eyesight, are amazing...very cool to see during the test drive, yet even more amazing in real life. Pam was great and full of smiles (and patience) while I hemmed and hawed over the warranty options. The next day I stopped by with some paperwork and had the chance to meet the service team, everyone was all smiles as well. Great customer service all around. I love my purchase and am so glad I decided to stop by that night. The best part - there was no pressure at all. Just answers to my (many) questions. Thanks Ralph! More

Repeat Customer I've now bought 2 cars from Crews Subaru. The staff is wonderful, from sales, services, to finance. I worked with Anthony Cargile as my salesman and I've now bought 2 cars from Crews Subaru. The staff is wonderful, from sales, services, to finance. I worked with Anthony Cargile as my salesman and he is a lot of fun! Anthony really tried to show me my options and was very patient as I test drove 5 cars! I ended up getting a 2015 Forester and I am really pleased. I would recommend Crew Subaru to my family and friends any day; especially Anthony, Pam, and the service team. Good company, good people. More

Internet Shoppers Beware Internet buyers should be cautious. Contrary to my experience at this dealership in 2013, my recent purchase Jan 2015 prompts me to consider that this Internet buyers should be cautious. Contrary to my experience at this dealership in 2013, my recent purchase Jan 2015 prompts me to consider that this dealership is now more interested in a sale than cultivating customer loyalty. The ePrice I obtained, which I concluded was pre-negotiated, was accompanied by the statement: “Internet Price does not include sales tax, tag, and fees which are $763.00. Prices good for 10 days”. One therefore would expect a firm sales price. What they didn’t include in this statement was that the price was subject to dealer add-ons, such as crossbars and body side moldings. Had that been disclosed upfront, this could have been a five-star rating. Front end Salesman Millet Deangles was exceptionally cordial, helpful, and of pro-customer demeanor. Administrative paperwork was handled superbly. Had management not withheld pricing data or included an appropriate statement with the ePrice, I would not be leery. The latter prompts me to wonder what after-sale (service) surprises are up their sleeves. More

Finally found a great SUV! I had been to several dealerships to test drive SUV's.....my husband finally talked me into test driving a Subaru, and I thank goodness for that! Ral I had been to several dealerships to test drive SUV's.....my husband finally talked me into test driving a Subaru, and I thank goodness for that! Ralph was so awesome as our salesman, and always aimed to please! Pam was just as awesome. I highly recommend Crews Subaru for your next auto purchase. Honestly, I don't think I'll ever drive anything else! More