Crews Subaru of Charleston

Internet Shoppers Beware Internet buyers should be cautious. Contrary to my experience at this dealership in 2013, my recent purchase Jan 2015 prompts me to consider that this Internet buyers should be cautious. Contrary to my experience at this dealership in 2013, my recent purchase Jan 2015 prompts me to consider that this dealership is now more interested in a sale than cultivating customer loyalty. The ePrice I obtained, which I concluded was pre-negotiated, was accompanied by the statement: “Internet Price does not include sales tax, tag, and fees which are $763.00. Prices good for 10 days”. One therefore would expect a firm sales price. What they didn’t include in this statement was that the price was subject to dealer add-ons, such as crossbars and body side moldings. Had that been disclosed upfront, this could have been a five-star rating. Front end Salesman Millet Deangles was exceptionally cordial, helpful, and of pro-customer demeanor. Administrative paperwork was handled superbly. Had management not withheld pricing data or included an appropriate statement with the ePrice, I would not be leery. The latter prompts me to wonder what after-sale (service) surprises are up their sleeves. More

Finally found a great SUV! I had been to several dealerships to test drive SUV's.....my husband finally talked me into test driving a Subaru, and I thank goodness for that! Ral I had been to several dealerships to test drive SUV's.....my husband finally talked me into test driving a Subaru, and I thank goodness for that! Ralph was so awesome as our salesman, and always aimed to please! Pam was just as awesome. I highly recommend Crews Subaru for your next auto purchase. Honestly, I don't think I'll ever drive anything else! More

All Round Excellent Experience I recently stopped by to take a quick look at the Subaru XV Cross Trek. Josh came out and introduced himself and showed me a few of the models they h I recently stopped by to take a quick look at the Subaru XV Cross Trek. Josh came out and introduced himself and showed me a few of the models they had. He was very knowledgeable, easy going, an all round nice guy. I never felt pressured by him. Even though I was not going to purchase a car that day, he took his time and even took me on a test drive. I highly recommend Crews Subaru and Josh! Congrats on your baby Josh! More

Ralph is the BEST!!! I wasn't planning on buying a car let alone a new car! Ralph took his time with me and he was so knowledgeable about both of the cars I test drove. I I wasn't planning on buying a car let alone a new car! Ralph took his time with me and he was so knowledgeable about both of the cars I test drove. It was a great experience. I was a little concerned about the trade in process but HR made it seamless. Pam was great to work with, she answered all of my questions and had a sense of humor too! I would recommend Crews to anyone. Ralph didn't push me, he let me take time to make my decision. It took 2 visits for me to make my decision. If you are in the market, see Ralph he is awesome! This was the best car buying experience I have ever had. Thanks Ralph and Pam! More

Buy from the Best Josh Stringer and the whole crew at Crews have more than satisfied me and my family with 5 cars, they have made it enjoyable and made us feel like par Josh Stringer and the whole crew at Crews have more than satisfied me and my family with 5 cars, they have made it enjoyable and made us feel like part of their family. Attention to detail, great pricing, and genuine concern for our happiness with the new cars makes us repeat customers. Pam and Josh made each transaction easy and enjoyable. Making sure you know how to use the new features and how the eyesight and other systems work builds even more confidence in these great cars. Let Josh show you! More

Great Salesmen I visited Crews 3 times before buying my new Subaru. Each time the sales staff was excellent. Millet Deangles was very helpful and knowledgeable abo I visited Crews 3 times before buying my new Subaru. Each time the sales staff was excellent. Millet Deangles was very helpful and knowledgeable about the cars during my first visit and led me through the closing process on my third visit. He was helping another customer on my second visit, so Ralph Hunt filled in admirably. I was really impressed with how the sales team worked together to service the customer. I also thought the sales manager was great. The fellow responsible (don't recall his name) for negotiating my trade-in was the only negative experience for me. His initial offer for my car was significantly below what I had been offered by another dealership and well below the average trade-in market price. His attempts at initially justifying it were lame and his attitude condescending and belittling when he finally increased his offer. More

Ask for Jerry Peters!! I just purchased the 2015 Subaru Outback from Jerry Peters. I walked into the dealership as a lifelong Toyota customer, but now I am a Subaru lifer. I I just purchased the 2015 Subaru Outback from Jerry Peters. I walked into the dealership as a lifelong Toyota customer, but now I am a Subaru lifer. I absolutely love this car!!!!! Jerry's vast knowledge of Subaru as a company and his expertise in determining which features and which model best suited my needs was extremely helpful. The features on the Outback exceeded my expectations and Jerry patiently walked me through all of them. I never felt rushed or pressured. If anyone I know is car shopping, I am sending them to Jerry Peters!! More

Happy with our "crewsing" subaru We recently purchased a 2015 outback limited from Trey at Crews. He was easy to work with, knowledgable, and not pushy in the least. We met him in the We recently purchased a 2015 outback limited from Trey at Crews. He was easy to work with, knowledgable, and not pushy in the least. We met him in the parking lot on his day off,,,and made the deal two days later. We also met mark Taylor in service to answer some of our questions. Everyone should meet the service manager before they buy a car. Jason in finance was great as well. Speeding up the process It was not the dreaded 6 plus hours in the dealership. It was fast and painless! Thanks trey and gang!! More

It was pleasant to deal with professionals. Millet was very professional and patient with our numerous questions. Because of past negative car buying experiences, we were dreading the ordeal. Wo Millet was very professional and patient with our numerous questions. Because of past negative car buying experiences, we were dreading the ordeal. Working with Crews and Millet was painless, efficient and professional. More

Friendly, Professional and Great pricing! I visited Crews several times during my decision process. Each time veryone was friendly and helpful with no pressure. I shopped around at other Suba I visited Crews several times during my decision process. Each time veryone was friendly and helpful with no pressure. I shopped around at other Subaru dealerships in the area and even with ordering exactly the car I wanted, Crews offered the best new car pricing and best trade in value of any other dealership. All interactions were easy, direct and professional. Millet even came in during his vacation to make sure my car was cleaned and ready to go on the day of pick up. More