Crews Subaru of Charleston

Absolutely Great Experience! Car dealerships normally make me nervous and overwhelmed. I knew I wanted to purchase a vehicle but was unsure of the type and year of vehicle that wo Car dealerships normally make me nervous and overwhelmed. I knew I wanted to purchase a vehicle but was unsure of the type and year of vehicle that would best suit my needs. Upon arriving I was instantly greeted by a sales representative and before I knew it, I was in the process of my first car purchase. The entire process was very simple and quick and the price and service was AMAZING! I have never felt more comfortable making such a big purchase in my life. Both employees that I worked with ( Carmelo Vasquez and Pam Baker) made me feel incredibly comfortable and relaxed during the process. We even discussed our families with one another. I would without a doubt recommend these two as well as the entire dealership! Keep up the great work! More

Fun and Simple! Not words normally used to describe a car buying experience! I knew I wanted the new Outback, but absolutely dreaded starting the whole process. I dre Not words normally used to describe a car buying experience! I knew I wanted the new Outback, but absolutely dreaded starting the whole process. I dreaded it so much, I made my husband make the first point of contact. Linda answered all of our questions promptly and without pressure. I decided to make the trip to North Charleston to start the process. From the moment I walked through the front door it was FUN! Working with Robert and Pam was like being with friends! They immediately got to work finding an Outback that suited my needs and budget. I left feeling relaxed and taken care of...not taken for ride with head spinning like previous dealer experiences. Pam made the financial paperwork easy-breezy. We were actually laughing! When I went back to pick up my new BFF, Robert was ready to teach an old lady new tricks. He explained all the bells and whistles and synced everything up for me. Although he knows far more than I could ever comprehend, he explained just what I needed/wanted to know. I drove away looking forward to visiting again when I am due for maintenance! Wait, what? When does anyone say THAT?? Thank you guys for making a car buying experience what it should be...FUN and SIMPLE! More

2015 WRX I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was v I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was very knowlegable about the vehicle and was not pushy at all to sell the car. I test drove it and during the 15-20 minutes test drive he knew every detail about the vehicle. When we got back to the dealership we went over the buying details of the vehicle and I feel I received the best deal and out on top. At no point did he say No we won't or can't do that and I even expressed that I wasn't ready to buy it that day. I walked in the next day ready to buy and the deal stayed the same. There were no hidden agendas and I feel Ralph had my best interests in mine not his own! I will recommend this dealership to anyone and if I find myself buying another vehicle down the road these guys will be my first and only stop! More

UPGRADING TO A NEWER SUBARU A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the L A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the Limited would meet my requirements without any unnecessaary features. The people I worked with were quite helpful, knowledgeable, and patient. In particular I found Pam to be quite good at her job and conducted her work with much professional efficiency in completing the financial aspects of the sale. I don't normally buy extended warranties but I came away with one this time and only hope it serves me well. My only complaint with the deal is that I lost several hundred dollars because Crews does not participate in the Costco Auto Program, but then Trey and Robert helped mitigate that loss to some extent and I thank them. I look forward to many happy miles in this car. More

Made Car-Buying a Great Experience He helped us sort through the models and options for the combination that works for us. Then he led us through understanding how to use the features, He helped us sort through the models and options for the combination that works for us. Then he led us through understanding how to use the features, and committed to follow up next week once we're past the overwhelming impact of all the technology. More

Excellent Team work to provide customer satisfaction How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant atten How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant attention to customer detail, professionalism, and excellent tag team to ensure both couples had a welcoming experience regardless of language barrier. Kudos to Trey and Carmelo. How about the next day concern? No problem. they found a way and quickly resolved the remaining concern with the same customer satisfaction. Kudos to the Subaru staff for envisioning the next level of future customer service: The multicultural customers of the future Charleston SC. More

Everything I needed My experience was made easy once I came to Subaru. The staff was knowledgeable about the vehicles an provided excellent customer service. The overall My experience was made easy once I came to Subaru. The staff was knowledgeable about the vehicles an provided excellent customer service. The overall experience was pleasurable. More

Excellent Experience We recently just stopped in to take a look at the Subaru Outback and ended up loving it and leaving that night with a brand new car! We traded one in. We recently just stopped in to take a look at the Subaru Outback and ended up loving it and leaving that night with a brand new car! We traded one in. The entire process was smooth and easy. We worked with Millet DeAngles and would highly recommend him. He was not pushy at all listened to our concerns and helped us with useful feedback. More

I am still smiling I have needed a new vehicle for a while, although I had no intention of purchasing one for about a year or so...Until I met Ralph Hunt, who then intro I have needed a new vehicle for a while, although I had no intention of purchasing one for about a year or so...Until I met Ralph Hunt, who then introduced me to the 2015 Forester XT (Touring).....with Turbo! It was all I ever wanted and more. Ralph was great to work with, not pushy and rather amusing at times. The test drive was fantastic, he was patient with me as I had him explain over and over the way each item works. He wasn't even phased when I gunned it a few times (without asking) to test the power of the vehicle. The features of the car, like Eyesight, are amazing...very cool to see during the test drive, yet even more amazing in real life. Pam was great and full of smiles (and patience) while I hemmed and hawed over the warranty options. The next day I stopped by with some paperwork and had the chance to meet the service team, everyone was all smiles as well. Great customer service all around. I love my purchase and am so glad I decided to stop by that night. The best part - there was no pressure at all. Just answers to my (many) questions. Thanks Ralph! More

Repeat Customer I've now bought 2 cars from Crews Subaru. The staff is wonderful, from sales, services, to finance. I worked with Anthony Cargile as my salesman and I've now bought 2 cars from Crews Subaru. The staff is wonderful, from sales, services, to finance. I worked with Anthony Cargile as my salesman and he is a lot of fun! Anthony really tried to show me my options and was very patient as I test drove 5 cars! I ended up getting a 2015 Forester and I am really pleased. I would recommend Crew Subaru to my family and friends any day; especially Anthony, Pam, and the service team. Good company, good people. More