Crews Subaru of Charleston

Anticipation, Excitement, Fun, Caring : Crews Delivers! Without a doubt, one of the best new car buying experience of my life. From the moment we made the first call until the moment we arrived and parked Without a doubt, one of the best new car buying experience of my life. From the moment we made the first call until the moment we arrived and parked in one of the conveniently located "Guest" parking spots, it was all good. There was never any sales pressure, only helpful counseling and answering of our questions. Mr. Ralph Hunt was our sales advisor. Ralph listened to our needs, helped us consider models, and soon we were on a test drive. This being our first Subaru product, we were quite taken with all of the engineering and technology packed into the new Outback Limited. We decided that the Outback Limited was going to be our next vehicle, so we placed a deposit on the next Outback Limited scheduled to arrive in our chosen color...Tungsten. When we arrived to take delivery of our new Outback (about a two week wait) Ralph spent an inordinate amount of time with us inside the new vehicle, helping us to understand many of the features. Afterwards, we had an opportunity to meet with Pam and work through the financial and other aspects of the transaction. Crews utilizes state of the art touch-screen forms and video information exchange that aids in speeding-up the financial segment of the process. Pam makes it all easy, seamless, and enjoyable. After this segment of the transaction, Ralph accompanied us to the Parts Counter and to the Customer Service area while introducing us to the many employees in parts and service that are there to take care of customer needs. Everyone we met at Crews appeared happy, positive, courteous, and seemed to possess a desire to ensure that we as customers received the care and attention a new owner would expect. I will be 60 my next birthday. I have had the opportunity to purchase many cars over time. But I will emphasize again that this experience with Crews was probably the best yet. Couple this with an exceptionally engineered automobile and you have a winning combination that is very difficult to beat. It's great to be part of the Subaru family! More

New car shopping made easy I've been a Subaru driver for many years, so when it was time to trade in my 2002 Forester for a newer model, the whole experience was an easy one. On I've been a Subaru driver for many years, so when it was time to trade in my 2002 Forester for a newer model, the whole experience was an easy one. Once I figured out online what features I wanted, I went to the dealership to test drive the new Forester. Ralph was easy to deal with, knowledgeable, and I felt like I got a very good deal on my new Forester as well as a good trade-in value on my old one. I'm expecting my warranty service and routine maintenance to be as pleasant as the purchase was. Thanks, Ralph and Pam for your help. More

Professional and helpful Millet Deangles answered all questions and let my son and I both test drive the car for as long as we liked with no pressure what so ever. I decided Millet Deangles answered all questions and let my son and I both test drive the car for as long as we liked with no pressure what so ever. I decided late in the day when they were very busy to buy the car and he and Pam Baker took care of everything as quickly as they could. Easiest car buying experience I have had. More

Easy and no stress Millet was great to work with. He was friendly and helpful. The financing portion of the transaction was a bit rushed and chaotic. But, all in all, Millet was great to work with. He was friendly and helpful. The financing portion of the transaction was a bit rushed and chaotic. But, all in all, we had a good experience. More

No pressure Sales Ralph, Millet, Jerry, Pam, made our car buying experience enjoyable and no pressure sales was nice for a change. I would recommend Crews Subaru to Ralph, Millet, Jerry, Pam, made our car buying experience enjoyable and no pressure sales was nice for a change. I would recommend Crews Subaru to anyone looking for a new or used car. More

Great car, great buying experience! Ralph was wonderful and there was no pressure! Pam does an amazing job as well! Facility was comfortable, clean and up to date. Very pleased with the Ralph was wonderful and there was no pressure! Pam does an amazing job as well! Facility was comfortable, clean and up to date. Very pleased with the entire staff and the whole car buying experience. Definitely recommend! More

Best car buying experience ever! My wife and I are longtime Honda owners and with a longer commute wanted to look into buying a car that was good on gas and more comfortable than the My wife and I are longtime Honda owners and with a longer commute wanted to look into buying a car that was good on gas and more comfortable than the Fit we'd been driving. My months of investigating pointed us not to Honda, but to the Subaru Legacy. It seemed to be an amazing car and exactly what we were looking for. Our planned first step was to just actually see the car which we did late one afternoon when we went to Crews Subaru and ran into Rhett Crull on the lot. With no pressure at all, he showed us the car in the short time we had to do so. In a couple of weeks when we were ready to get serious, I gave Rhett a call on a Friday afternoon and he met us bright and early Monday morning. We went through all the expected stages of buying a car, starting with taking it for a spin etc. It was clearly what we wanted. Because the Legacy is so popular, it's hard to keep many on the lot so they didn't have the color we wanted. No problem, several people worked hard and found the car in the color we wanted and had it there the next day. Linda Breedlove did a great job taking us through the necessary paperwork and on Wednesday morning we arrived to pick up the car. Rhett Crull did an thorough job walking us through all the many features on the Legacy and assured us it would be okay if we needed to call him back. I've bought a fair number of cars in my life and always hated the pressure and gimmicks. None of that at Crews! I've never had such an easy time of it and would certainly recommend Crews Subaru and the amazing staff there to anyone looking to buy a car. More

WRX or GTI? About a year ago my wife had an accident and was unable to drive either one of our cars (both had manual transmissions). I traded mine (she wouldn't g About a year ago my wife had an accident and was unable to drive either one of our cars (both had manual transmissions). I traded mine (she wouldn't give up her 2014 Miata) for a SUV with auto trans. We were in the process of moving to SC so for the last year I've been driving the SUV. My wife has regained the ability to use her clutch leg again and both of us like to drive manuals (yes, even in traffic - we lived with the Wash DC metro traffic for 15 years). I considered the GTI but since we've owned a WRX and a WRX STI (& a VW R32), we drove to Crews to check out the WRX. Rhett Crull met us as we drove up and was the perfect professional all the way through the process. We drove the GTI prior to the WRX and although it was a nice car, the WRX generates far more excitement for us and of the three Subaru vehicles we've owned, all have been extremely reliable. We drove our 2016 WRX home last night. More

Best car buying experience ever! The entire experience, from driving onto the lot to driving away in our new car was wonderful. Rhett was friendly, knowledgeable, patient and helpful, The entire experience, from driving onto the lot to driving away in our new car was wonderful. Rhett was friendly, knowledgeable, patient and helpful, but never pushy. We weren't really sure what we were looking for, but Rhett asked the right questions to help us narrow down our choices. Josh, the sales manager, stepped in to help with the finance part which was a breeze. Jerry helped show us the features along with Rhett. They made sure we drove away without any lingering questions. I've always hated car shopping...until now. More

My Great Subaru Experience Jacob Kinnamont, the salesperson for my purchase, helped me with every detail. While exhibiting helpfulness and concern, he was never overbearing. H Jacob Kinnamont, the salesperson for my purchase, helped me with every detail. While exhibiting helpfulness and concern, he was never overbearing. He followed through completely. He answered all of my questions factually. I have recommended him to other people and will continue to do so. I love my Subaru Legacy!! He explained everything I need to know relative to my initial service, etc. More