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Crews Subaru of Charleston
North Charleston, SC
1,192 Reviews
Our team at Subaru of Charleston would like to thank you for visiting our website!
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in North Charleston, South Carolina, the staff at Subaru of Charleston will help you find the Subaru vehicle you want. At Subaru of Charleston we offer a searchable online inventory of new Subaru cars in the Charleston area, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Subaru of Charleston has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Charleston customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Subaru of Charleston is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 8261 Rivers Ave. You can also reach Subaru of Charleston any time by filling out our contact form or calling us. The entire staff at Subaru of Charleston looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,192 reviews
November 13, 2024
They kept my ‘16 outback SO FAR 2. 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n 5 MONTHS for a simple diagnostic. Zero return calls in that time, even to corporate office!! I showed up & they had wrecked my car. They “fixed it” n did awful job so i said redo it. They said needed 1 day, that was 22 days ago, and counting!! Extremelyyy rude & ignore me & corporate. I had to call cops when they hit my car due to their attitudes. Worst shop EVER!!!!! Will never buy another subaru & am selling both of mine asap, if can ever get one back. Go to subie doctors instead in west ash. They are wonderful!!! Cheaper, better mechanics, and they know much more than the dealership mechanics! Several have quit n gone to subie drs. I would too! They took 3 months to get my car back after installing a new transmission n doing a poor job. Other shop said they installed it wrong n i need another transm. Last time it was there, once again w no return calls. Zero excuse for this!!!! They wont even apologize More
by Sarah71case
October 29, 2024
Great sales person,very friendly very knowledgeable about product. He educated buyer all about dash screen, Safelink and all areas of Crosstrek. Very good finance person. Went through all documents thro product. He educated buyer all about dash screen, Safelink and all areas of Crosstrek. Very good finance person. Went through all documents throughly Overall very good experience. More
by tammy.z.morton
October 16, 2024
Subaru of North Charleston did an outstanding performance and I love my Subaru outback. I recommend Subaru to my friends and family and I love my Subaru outback. I recommend Subaru to my friends and family More
by jafetondia
Employees Worked With
October 06, 2024
Crews Subaru is always awesome in that they go above and beyond to not only take care of your auto, but they take care of the customer as well. beyond to not only take care of your auto, but they take care of the customer as well. More
by hartysmith
September 27, 2024
Highly courteous and professional. .took time to explain all available options. Listened and responded to me meeds and wants .did not try to oversell .took time to explain all available options. Listened and responded to me meeds and wants .did not try to oversell More
by JSANTA1604
September 26, 2024
I recently attempted to reach out to the service manager regarding my experience at Crews Subaru. I asked my service advisor for a call from the service manager, I reached out by phone, email, and text when regarding my experience at Crews Subaru. I asked my service advisor for a call from the service manager, I reached out by phone, email, and text when I received Daniel Noble's information, but I never got an acknowledgment or a call back... after days of trying to contact him. I wasn't asking for money off my service. I was asking for answers to the questions below, in hopes he could help me understand what happened or what was being done to correct the operational issues that led to my experience this time: 1. What is the process or what occurs once I approve or decline a service using the multipoint inspection/recommendation webpage? 2. After declining the radio replacement, why was a new radio ordered, and why did Nicole have to stop them from installing it? How far did they get with the unapproved installation? Why was Nicole trying to schedule a time for me to bring my car to the shop to have the radio installed when my car was already there? Was my car on property at the time? 3. How was the incorrect catalytic converter ordered? Why did the parts department quote and order the wrong part without the technician or service advisor noticing? 4. It sounds like my original service advisor recently had a baby and is going to be out for several weeks. If he is on FMLA, why is he being required to work when he needs to be taking care of his family? 5. Having a baby is not a surprise. Was there a plan in place to transition his work load to other advisors once his baby was born? If so, why wasn't this service picked up by another advisor? Was Nicole supposed to take over his workload? 6. Why am I reaching out to you instead of the other way around? Were you aware of this situation prior to me reaching out by phone, text, and email? I certainly don't blame my service advisors in this situation. If anything, I'm concerned that the leadership in the service department is so poor that it's leading to lots of other operational/communication issues that ultimately hurts the customer with extended delays and mistakes. Crews used to have such a fabulous reputation, it's why I bought my car there. In other parts of the country, Subaru is the pinnacle of reliability and service excellence. I don't know what happened to this dealership, but their service department is slipping fast. This isn't a sign of a business trying to "do the right thing" or "be your friend in the car business." This is a sign of gimme my money and stop complaining. If it's this bad on the customer side, can you imagine what the front line employees are dealing with every day without adequate support from their leadership? You still have my car, by the way... 3 weeks now, for a catalytic converter replacement and oil change. More
by apchs
Employees Worked With
Daniel Noble
September 24, 2024
Great people to work with. Chris M. made the process very easy, answered all my questions, very patient while looking at different models and were knowledgeable on each. Chris M. made the process very easy, answered all my questions, very patient while looking at different models and were knowledgeable on each. More
by reaves.cm71
September 17, 2024
I bought my Forester from Crews and they are the only ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very comfortable) and don't pressure you about an upsell. More
by Alex
September 04, 2024
Always a great experience there! Friendly, respectful, professional. I have never experienced anything like this at any other dealership. Friendly, respectful, professional. I have never experienced anything like this at any other dealership. More
by wanatelaineGhjjf
Employees Worked With
Other Employees :
Jason Parish, Krissy Duncan
September 02, 2024
This dealership is awesome! We first spoke to Tracie and from the moment we spoke to her she made us feel comfortable and her kindness and customer service were amazing! . We wa We first spoke to Tracie and from the moment we spoke to her she made us feel comfortable and her kindness and customer service were amazing! . We walked into the showroom and all the salesman welcomed us with open arms. Dan took me on a test drive and he explained everything about the Subaru. His knowledge and expertise was welcomed since I never owned a Subaru before. The process of buying the car from Crews Subaru was so easy! I love my Subaru Outback Wilderness! This dealership is customer service at its BEST! Thank you to all !!! More
by dkm41855
