Crevier BMW

I took my 02 Mini in for service. Car was pulling to the left and had significant tire wear. They told me I needed new brakes and 2 new tires (almost 1600.00). Included in this price was replacement of a pl left and had significant tire wear. They told me I needed new brakes and 2 new tires (almost 1600.00). Included in this price was replacement of a plastic reservoir and $50.00 for a new air filter. I requested the used brake pads. While expensive the repair appears to be fine. I did not get the used brake pads and my key was broken. I noticed the "unlock" button didn't work later that afternoon. Called Crevier the next morning. They told me to bring it by it may need to be re-programmed. I stopped by and they checked the key. "Sorry your key is broken you will need to order another one" (over $250.00 with programming). I told them the key was fine when I dropped off the car. "Sorry". They also told me I needed some expensive replacement of some suspension bars. My Mini has 49M. I'm going to get another opinion on that one. It doesn't seem right that something like this would be required with so little miles. The whole time I was with the service rep I felt like he was trying to up-sell me at every step. I'm planning on getting a new Mini in the next 12 to 24 months but have serious doubts about dealing with Crevier. I did have a good experience with my salesman Christian Banks and had planned to call him when ready to get a new car. I just hate to reward this dealership with a purchase. More

Crevier misdiagnosed my car, changed the starter & charged $1,600. Problem still there... Brought it back they changed another part, next day same problem. Took it back they broke the OBD access cover charged $1,600. Problem still there... Brought it back they changed another part, next day same problem. Took it back they broke the OBD access cover in the process. Even though the service rep apologized for that and fixed it. The service manager later claimed that I broke it and they fixed it for free as a favor - yah right.. on the 3rd return they attempt to relate the problem on the instrument cluster and charge me another $1000+ I denied and took the car out to a BMW shop. The independent shop diagnosed it in no time, the problem was the ABS all along fixed it for one third of what Crevier charged for uthe nnecessary repair.. yeab.. Crevier is #1 in doing misdiagnoses, over charging & twisting facts.. They're good for nothing, advised all friends and relatives be aware and - STAY AWAY FROM CREVIER - More

Stopped by Crevier BMW in Santa Ana and decided on leasing a BMW 328i sedan. Steve was really straight forward and nice. We haggled a little be on the price and Steve decides to bring over the manag leasing a BMW 328i sedan. Steve was really straight forward and nice. We haggled a little be on the price and Steve decides to bring over the manager. The manager tells us that he can't give us our price of $415 because the dealership would only be making "$6 dollars". The manager, who is a condensing a**, finally relents and we settle on his so called "$6 dollar deal". When it is time to sign the paperwork for the lease, my wife and I are shocked to find that the car has 332 miles on it. My wife and I felt like we had be taken for a ride but having spent so much time there, we decided to buy it if they were willing to give us something in return. Another manager had asked us if we were willing to buy the car if he would give us a free ceramic tint job which was listed for $794 but couldn't have been worth more than $40 to them. My wife and I decided that the tint job would be an ok compromise. 5 mins later, the manager comes back and goes back on his word and tells us the best he can do is to give us the tint job at "cost" which is $300. I tell him that the deal is off so my wife and I leave. On the way out, the original "$6 manager" comes back to try to talk us back into the deal. He tells us that we are leasing the car and 332 miles shouldn't matter. I tell him it's the principle. I tell him that I am leasing a NEW car and not a used car. He repeats over and over again that the dealership is only making "$6 off the deal" and asks me how I would define a new car. I tell him that by definition, something new shouldn't have any miles on it but I understand if a car has 10-15 miles on it due to test driving. A car with 332 miles has been driven for over 5 hours on the freeway or more than 10 hours by local street driving. The xxxxx gets angry and red and tells me that I'm willing to leave after 4 hours of negotiating. I tell him to find me another car with the same options with less mileage and I would be willing make the deal. He tells me 332 miles isn't a big deal. How the heck is this xxxxx going to tell me 332 miles isn't a big deal? The "$6 dollar " manager gets really angry and leaves. After 4 hours of haggling, my wife and I leave the place without a deal. The only person I feel bad for is Steve because he was a genuinely good guy. More

I have been trying unsuccessfully for one week now to obtain a refund on what I was told was a $1000. refundable deposit. Apparently this was misrepresented to me. After doing some research I discovered obtain a refund on what I was told was a $1000. refundable deposit. Apparently this was misrepresented to me. After doing some research I discovered that Crevier has a poor reputation and very low ratings from its customers. The $1000. was processed without my permission (I provided my credit card information in good faith and was told it would not be processed until the sale was agreed upon). We never came to resolution on final price, financing, or shipping of the vehicle as I am out of state. I have already contacted BMW North America to lodge a formal complaint of deceptive business practices at Crevier and will continue to pursue whatever action is available to obtain my refund. All prospective BMW buyers should beware of Crevier BMW and avoid this dealership if purchasing any BMW manufactured product. More

I took my 2004 325CIC in to Crevier for some simple service, when it was returned to me it had spots all over the hood and the dealer refused to accept liability. I have always stored my BMW in the gar service, when it was returned to me it had spots all over the hood and the dealer refused to accept liability. I have always stored my BMW in the garage and it was spotless when I droped it off. Looks like I will have to sue them in small claims court.STAY AWAY FROM CREVIER!!!! More

I bought my 2005 Z4 from Crevier and when it came time for service I took it back to them. They were very nice and even called me to comfirm the appointment. On the day of the appointment I was late due for service I took it back to them. They were very nice and even called me to comfirm the appointment. On the day of the appointment I was late due to the drive from The Empre. I was given a 325i as a loaner. My Z4 had to stay over night and I was able to take the loaner home. The next day, I picked up my Z4. Everyone was nice and friendly and I never waited more than 20 seconds before someone would ask if I needed help. I was treated like royalty. More

These are my latest thoughts on my recent M Coupe purchase: I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter purchase: I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter who started it. What matters is when you make a promise, you KEEP the promise! If there are no consequences for breaking a deal, then all of what holds society together starts to break down. But I'm getting ahead of myself. Here is the forum thread that chronicals the hold: http://www.bimmerfest.com/forums/showthread.php?t=169519&highlight=Coupes+hold Crevier told me the delivery date range. Then I pointed out the forum thread about about the hold, asking if my car was effected - THREE WEEKS before the delivery date. I was told that the hold did not effect my car's delivery. Their story never changed, despite my repeated queries, until two days AFTER the car was supposed to be delivered. Then I was told, guess what, your car is on hold, we're so sorry, we'll "make things right". After three more weeks of "We don't know when it will be released.", I was told it was delivered and ready to be picked up. So, let's "make things right", right? This started by offering me $25 less than the amount I lost just on the interest on the money I had paid them, based on the promise of driving home in the car that Sunday, and in the form of credit to their parts counter. I told Frank that the bare minimum was a check to me for $150, as that was my lost interest, or else we'd be going to court. But if he really wanted to "make it right" he would compensate me for the wear and tear on my M5 during the hold, and for the extra month I paid to store my Mustang to make room for the Coupe, based on what he himself had told me. But he fell back on the "but we gave you such a good deal" BS. He also claimed that BMW NA told him nothing about the hold, no doubt so he COULD blame them once I (and others) got screwed. But that's not my fault or my problem. BMW, through Frank as their agent, made a contract with me for $. [B]Then they broke their contract.[/B] It doesn't matter if it was at the dealership level, the national level, or the intergalactic level. The customer should be compensated first, THEN the inner factions of BMW can figure out how to divide up the penance. But they don't care about their customers, not on the dealership level, not on the national level, and not on the corporate level. The only reason I own any BMW (and I own 3) is because no one else makes a better driver's car. But in the future, they will be my last consideration instead of my first, specifically because of how they treat their customers. Crevier lost a customer, and so did BMW because of them, for not wanting to part with $300 on a $52,000 deal as compensation for screwing a customer. More

I took my 540iT in to: 1) check the oil quality due to the previous radiator problem, 2) Replace the windshield weatherstripping, 3) replace a cracking engine belt, 4) check a PDC sensor. All these wer the previous radiator problem, 2) Replace the windshield weatherstripping, 3) replace a cracking engine belt, 4) check a PDC sensor. All these were done on time and I went to pick up the car friday night at 6:30pm. The car had already been brought to the front, and having key in-hand I told my family to proceed to dinner and I'd meet them there. Then the problems started... Immediately upon starting the car I got a transmission failure warning. The car was taken back to the shop for diagnosis. While waiting, I discovered in the paperwork that the techs checked the oil LEVEL and not it's QUALITY as I had specifically asked. After waiting a while I walked back into the shop (being agitated at being late for dinner, the last with my wife for the long weekend due to a conference in San Diego). The tech stated that the battery had been low, they charged it a bit, and it should be further charged by driving. He did not explain WHY the battery was low. FYI: We have had NO previous problems with the battery or charging system. Anyway, now very late for dinner I set off, only to discover my gas tank was nearly empty, the computer stating that I had a range of 19 miles. How much idling did my car do at Crevier??? Did they joyride in it??? My paperwork does not show the odometer reading when it was dropped off. Luckily I had enough gas to get to dinner, but everyone else had already eaten and were about to leave in order to get to San Diego on time. Also, I noticed that both the rear windows had been left down a crack (not enough to see easily). Luckily I discovered this before the rain hit on Saturday. Why had they been lowered??? p.s. That's now seven times in a row that Crevier has done something bad to one of my cars during service. SEVEN! p.p.s. The PDC had been "chewed on" and was thusly not elligable for warranty repair. I was quoted at least $260 (two hours labor) to pop it out and solder the wires together. I think this is rediculous, as it should only take about a 1/2 hour, hence my "1" rating for pricing. More

I ran my mini-cooper through water during the rainy season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I bought the car from autoland, but I took the car to crevier to have it fixed (because I had a good experience previously with there service when the window motor in my driver's side door siezed up). They took an unusually long time to get the parts to fix the engine (in fact they ordered the wrong part at first), so they appoligized for the delay and gave me a loaner 325i even though I didn't buy my car from them and was under 21 at the time! During the process, they called me several times with conflicting information (one person left a message saying the car was fixed, then someone else left a message saying it wasn't), but I quickly figured out that the only person that was on top of things was Tess, my service advisor, so I just ignored everyone else and listened to her. When I finally got the car back, someone in the service department had torn the driver's seat. Crevier immediately offered to replace the seat for free, had a loaner waiting (!) when I dropped off my car again. When I finally got the car back, the electronics controlling the CVT transmission failed, and I had to take the car in again. Crevier again had a loaner waiting. During this time I had gotten behind on my car payments (1 month) and when I returned to Crevier to pick up my car they couldn't find it! Crevier called to report the car stolen and found that it had been repo'd. They appoligized to me (!) for allowing the car to be taken off their lot, and unoffically allowed me to keep their loaner another day while I got my mini back. (I paid 1200 to the finance company and got it back the next day). After this, my mini had the same electrical problem two more times, and each time, I took the car in as soon as I noticed the problem (I called only about 15 minutes ahead) and Tess had a loaner waiting for me the minute I arrived. Ultimately, the electrical problem kept coming back and I eventually traded in the car for another (a 325xi). Overall, Crevier's customer service (at least is my experience) was OUTSTANDING. Their only downfall is that their technicians don't seem to be very good. I would recommend this dealership because although their service time and quality is just average, their customer service is excellent, and their sheer willingness to help in every way possible can turn a frustrating service nightmare into something tolerable. Oh, and all I ever paid them was the $500 deductible on my insurance (for the water damage). Everything else was fixed under warrenty, no problems. More

Went in for brake inspection. I stated sounds like poor front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this tim front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this time. Then, I went to Desert BMW, they stated front brakes do need be changed and that the fan replacement would cost $514 which includes labor. Crevier totally misdiagnosed my brake inspection & wanted to overcharge me for the fan replacement. I totally felt they were dishonest with me. Salespeople are great, service advisor and service manager were totally unprofessional. More