Crevier BMW

I just purchased my third vehicle from Marlene Tapie. Honestly, she's the best! Marlene makes the whole car buying experience as seamless as possible. I look forward to purchasing my vehicles thru Marlen Honestly, she's the best! Marlene makes the whole car buying experience as seamless as possible. I look forward to purchasing my vehicles thru Marlene and Crevier BMW. The entire process from start to finish is a joy. I'm truly grateful that I can buy a car with no headaches and games. Just simple honest people going thru all options available and helping you make the right choice. Also wanted to thank you Marlene's assistant Erin, shes great as well. Thank you again Marlene and Crevier BMW! I love my new 2013 535I More

Marlene was very prrofessional representing Crevier BMW. Marlene exhibitred a strong knowledge of both her product as well as different financing options . The finance options she presented were creative an Marlene exhibitred a strong knowledge of both her product as well as different financing options . The finance options she presented were creative and she was able to identify the right program to fit our needs. Overall Marlene made sure we had a rewarding customer experience at Crevier.We felt like special customers. I would go back and would definitely recommend her to my friends. More

Marlene Tapie and her assistant Erin were a pleasure to work with and made finding the right vehicle for us a fun experience. It was so nice to not feel pressured and also feel that Marlene and her staff h work with and made finding the right vehicle for us a fun experience. It was so nice to not feel pressured and also feel that Marlene and her staff had OUR best interest at heart and not their bottom line. I highly recommend Marlene and Crevier BMW. More

Marlene Tapie and the staff at Crevier BMW were amazing. My wife and I could not have asked for better service and also hospitality. When we went the first day just to look we were greeted by Marlene and f My wife and I could not have asked for better service and also hospitality. When we went the first day just to look we were greeted by Marlene and from the get go she was great. There was never any pressure and all the information we could have asked for was provided. She was the reason why we came back to Crevier. She worked with us on finding the right solution. Throughout the proccess we were informed and felt as part of the Crevier Family. I would definitely recommend Crevier and also Marlene and her team. More

Marlene provided exceptional service by helping me get into a 328i BMW that met my financial needs and didn't try to pressure me into something beyond my comfort level. She was patient and listened to wha into a 328i BMW that met my financial needs and didn't try to pressure me into something beyond my comfort level. She was patient and listened to what worked for me. I truly appreciate her help and level of expertise. I would highly recommend any family,friend or colleague to see Marlene! I am SOOOOOOOO Happy with my new purchase! More

This is our first BMW and we knew we wwanted a certified pre-owned. Marlene was referred to us by our daughter Jennifer. Our daughter made an appointment and we were greated by Marlene. She was very infor pre-owned. Marlene was referred to us by our daughter Jennifer. Our daughter made an appointment and we were greated by Marlene. She was very informative and listened to what we wanted then we went out and looked at the cars available..The experience was great all of our questions were answered...All who spoke with us were very knowledgeable. We never felt pressure and compared to other dealers we had visited we welcomed that. I would definitely use Marlene again in the future as well as refer her to our friends and family. Her assistant Erin was so helpful going over the cars operation step by step. Great experience from start to finish...Love my car.... More

I went in because my car had a lighting recall. As a I went in because my car had a lighting recall. As a service on their behalf, BMW USA mailed me a letter letting me know the service would be done f I went in because my car had a lighting recall. As a service on their behalf, BMW USA mailed me a letter letting me know the service would be done free of charge. I dropped off my car and took home with me a very nice 2012 model. Service so far was only satisfactory. Nobody was really meeting the standards that I had for BMW. The image of the company is failed to be represented in service. I got a call asking if i wanted a complimentary through inspection. SURE! Sounds great to have a service that generally costs $160 for free. Right? WRONG! I get a call to tell me that service was gonna run at $3000!!! My car was fine, running great, and no major service was needed. I didn't have the $ to afford such a procedure, so I told them I would be picking my car up and that as soon as I could I would get that taken care of. I get my car and withing me getting on the 55 freeway on ramp I noticed a "whistling" sound coming from my engine. xxx?!?! 2 exits later I'm off the freeway and my car is up in smoke! So much smoke is coming from my car. I'm terrified that I may have blown my engine. I'm parked at some business, lift open my hood, and see a hose completely disconnected. UMMM HELLO?!? Coincidental? NO. I then look in my trunk to find that the job they did on my passenger rear tail light is beyond sloppy and under BMW standards. The light box was not closed all the way and wires were left exposed. Even the most amateur car technician should realize that that is not acceptable. Lastly, the complimentary car wash? Much appreciated but my car looks like a cheetah with the amount of water spots left on it. I get a better job done at the local drive-thru gas station car wash. But besides all the bad I already went through the worst was yet to come. When i called crevier explaining I was 2 exits away stranded and the reasoning their response left me in shock. They refused to take any responsibility. The guy I spoke to had no sense of customer service and did not give me any resolutions. Here I am, stranded, with wisdom tooth pain, missing out on my dentist appointment because Crevier BMW failed on me. I advise to everyone reading this to select a better dealership. Im not the only one this has happened to, and I hope nobody follows me. Crevier BMW is a shame to the legendary BMW name and logo. While re-constructing their lot perhaps they should also check their staff. Legal matters are being discussed... update to come. More

Smooth and straightforward transaction. Richard was very helpful in finding a car with all the options I wanted, and gave me a very good deal on the car. helpful in finding a car with all the options I wanted, and gave me a very good deal on the car. More

Marlene Tapie is magnificent in dealing with people! I say this because I shopped 5 other dealers and even though the other dealers thought they were being helpful, I felt the most comfortable with Marlen say this because I shopped 5 other dealers and even though the other dealers thought they were being helpful, I felt the most comfortable with Marlene and her Assistant Aaron. Like most consumers, no body wants to be attacked when they walk in to a dealership. When I walked in to Crevier BMW in Santa Ana, I felt like I was dealing with my best friend! You want an excellent quality of service, go See Marlene Tapie at Crevier BMW!! I recommend her with my eyes closed. Blessings Marlene, we are very happy with your unbeatable service. Manny Moumdjian More

I called to speak with someone who would take time to answer some questions for me by telephone before I would commit to coming in. Toni was very helpful when I called and gave through answers to my que answer some questions for me by telephone before I would commit to coming in. Toni was very helpful when I called and gave through answers to my questions. When I came in Toni was very polite and again she took the time to make me feel confident and not pressured if I were to buy a vehicle. Toni listened to what I was interested in regarding the car and the price. She had me test drive the 2011 328i and the 2012 328i, and while driving she would explain in detail the cars capabilities and functions. I have already referred a family member to go and see Toni, and I will continue to refer Toni in the future. Toni is very knowledgably with the BMW and that made me feel even more comfortable to want to purchase a vehicle, so I did. Thank you Toni you’re a great salesperson and you have a great personality, I wish you the best. God Bless you. Elena More