Crevier BMW

I have ventured out to Crevier (even though Irvine BMW is much closer to both my office and my home) due to numerous bad experiences with sales people at Irvine BMW. To my surprise, Stephan Caraway, the sale much closer to both my office and my home) due to numerous bad experiences with sales people at Irvine BMW. To my surprise, Stephan Caraway, the sales rep I met at Creview, change my opinion about BMW dealerships. I enjoyed the honest, no pressure, no bs treatment I received from Stephan. When I first met Stephan I was not ready to purchase a car and Stephan understood my position right away and did not pressure me at all. When I was finnaly ready to get a new car, I convinced other family members to go see Stephan so I can happily say that we have 3 new BMW's in the family because of Stephan Caraway and the pleasant experience Crevier offered. I would highly encourage anybody to go see Stephan and Crevier for an impeccable experience and great prices. Thanks Stephan for all your help. More

Based on internet reviews and various BMW forums I decided to stop by and check out this dealership. I first met with TC about an hour before they closed and he was very helpful in assessing my needs decided to stop by and check out this dealership. I first met with TC about an hour before they closed and he was very helpful in assessing my needs. We took several cars for a test drive and we left the dealership without being presurred for a follow-up visit. We went back to the dealership the next day to have our Audi A4 appraised as a trade in. After some additional test drives of their certified BMW's I selected a 335i which came fully loaded (18" runflats, NAV, Steptronic). Without much haggling I got the car at a price that exceeded my expectation (based on the MSRP). When signing the paper work with Mike in Finance, I was not presurred to sign any additional protection services, etc. I did end up getting the maintenance package, but at a fair price and added to the life of the load. Upon our inspection of the vehicle before we took delivery, we noticed a couple of scratches, a broken rear passenger vent and a small hole in the headliner. As of this writing, the vehicle is still at Crevier and I hope they take care of these small issues. I know the vehicle is a CPO, but I believe BMW tries to recondition these vehicles to like brand new. I did recieve several calls from Sonny in service with updates on the replacement of the vents and an air bag/restraint part that had to be repalced as well. So far I have been thoroughly impressed with my sales, finance and service experience at Crevier. However, I am anxiously awaiting to see if they address the pre-inspection items. Stayed tuned. More

Two words! SUSAN OTTO! I will save you the complete Two words! SUSAN OTTO! I will save you the complete details, but Susan Otto was the best. Attention to detail, compassion and honesty were some o Two words! SUSAN OTTO! I will save you the complete details, but Susan Otto was the best. Attention to detail, compassion and honesty were some of the observed traits of Susan. She helped us purchase our 7 series without a hiccup and was consistently on top of the situations of either our added on ceramic window tinting or our loaner. Just all around good service. As for the dealership, it is comfortable and with a Deidrich's in-house...PERFECT. I would recommend CREVIER to anyone looking for any make or model. Call Susan Otto today! She is the best in the dealership! I strongly recommend her to any and all. I do not work for Crevier nor am I affiliated, but I am someone who typically purchases a vehicle every year. I have seen them all and She is the best! More

Susan Otto at Crevier is awesome! I began my search via internet and Susan is the Internet Sales Manager. We communicated via email, than by phone and then in person when I went in to meet her for my appoi internet and Susan is the Internet Sales Manager. We communicated via email, than by phone and then in person when I went in to meet her for my appointment. Susan is pleasant, professional, friendly and caring. Being a first time BMW buyer I was a bit nervous; however within the first few mintues of meeting Susan I was no longer nervous just super excited! Susan was never "pushy", she is super nice and I would recommend her to anyone who is looking to purchase a new BMW. I am glad I made contact with Susan as I do not believe I would have had that great of an experience elsewhere. Contact Susan Otto at Crevier you will not be disappointed! More

I recently purchased a 2011 X5 50i from Crevier BMW and the experience exceeded my expectations. Crevier is one of the largest So Cal BMW dealerships and they just happened to have exactly what I wanted the experience exceeded my expectations. Crevier is one of the largest So Cal BMW dealerships and they just happened to have exactly what I wanted in their inventory. I've had positive experiences with car purchases in the past, dealing with Internet sales managers. They tend to have more experience and are easier to deal with. At Crevier, I worked with Susan Otto, their Internet Sales Manager. Susan was great to deal with. I made an appointment with her and the car was queued up and ready for test drive upon my arrival. I already knew that I wanted the car, so she didn't really have to sway me. The pricing discussion was straight forward. There was a bit of the typical car dealership back and forth. Yet, I was haggling. I think it's fun. I also managed to get a price that was well below the average for the car, so it was worth it. If you're one that doesn't enjoy the process of negotiation, then you're never going to enjoy buying any car from any dealership. Just have fun with it. Nobody's feelings get hurt, it's business. The rest of the process through finance was pain free and done quickly. A day after purchasing the car I returned the car to get the windows tinted and a hitch added. They gave me a loaner X5 while they did the work. No complaints there. Susan even held my hand during the service process just to make sure everything went well. It did. Then I decided that I wanted to get my wheels powder coated black. They charged me their cost for the powder coating and were quick to put loaner wheels on my car so I could continue to drive it. The wheels were complete one day late. I wasn't very upset about it but, Susan sent someone to me, with a loaner car, and picked up my car to put the wheels back on. I didn't have to go out of my way to get the car to them. Two hours later my car was returned to me, with my new wheels, completely washed and clean... and in the center console was a gift certificate to Javier's for dinner. That was Crevier BMW and Susan's way of apologizing for my custom wheels taking one extra day. I can't say enough about the experience that I had at Crevier. The service I received from Susan and team was outstanding. I definitely did NOT experience anything like this when I purchased a similarly priced GMC Yukon. Crevier is different and will earn your business. Crevier can also broker any make/model of car, so I'll definitely go back to Susan and team when it's time for the next one. More

We have purchased several cars from Crevier, and specifically from Stephan Caraway. Each time Stephan has gone out of his way to find us the right car at the absolute best price. His service is ex specifically from Stephan Caraway. Each time Stephan has gone out of his way to find us the right car at the absolute best price. His service is exceptional and he is always reliable. We absolutely trust him; he is very honest and never tries to "sell" us on anything. We have come to consider Stephan a friend, and recommend him often. More

Shawn Veronese and her team, especially Eric, are absolutely great to work with! I have bought from Sterling BMW, Irvine BMW and now twice from Crevier BMW. Crevier has by far exceeded my expectati absolutely great to work with! I have bought from Sterling BMW, Irvine BMW and now twice from Crevier BMW. Crevier has by far exceeded my expectations every time from a sales and service ongoing perspective. The team is very friendly, accommodating, and honest to work with through every step of the way. Shawn has taken care of me and my bmw needs for several years now and it always feels like her team "rolls out the red carpet" for me every time I come in there. They have great follow up and make sure that you walk away satisfied, comfortable and excited about your experience and purchase. I LOVE my car and would absolutely recommend not only Crevier BMW, but also Shawn and her team as the best to work with. I will only work with Crevier now!! More

My response is regarding the Service Advisor. Not professional AT ALL. I have purchased two BMW's from Crevier (Not leased) a 540i upgraded with all Dinan products and currently owe a 760i. I have professional AT ALL. I have purchased two BMW's from Crevier (Not leased) a 540i upgraded with all Dinan products and currently owe a 760i. I have been trying to resolve for months a false FTM alert that randomly alarms. I was just left a voice mail that says I have to purchase three rims that are causing the alarm!!! Having spend well into the six figure range for these cars with the dealership, that is a complete insult to my intelligence. Not happy at all with the service and that is a shame because the dealership is above par. More

Stephan is great, at no time did I feel that I was pressured to buy a car. Stephan was very knowledgeable about the car and features and frankly he is a great promoter of BMW. He made buying a very pressured to buy a car. Stephan was very knowledgeable about the car and features and frankly he is a great promoter of BMW. He made buying a very expensive car easy and held my hand all the way through the process. Mike was friendly and sys hi to me all the time. Zack in service is fantastic, I wished he worked customer service at my company. I was very upset about a scratch and he reassured me it will be resolved- he got the Mngr for me, and really made me feel that he cared about my issue. More

Brought in a 335I for presale inspection. Quoted on the phone for $160.00 and was advised to come in on a weekday for faster service. Showed up Monday and met Jose. Jose asked if I knew how much, I rep phone for $160.00 and was advised to come in on a weekday for faster service. Showed up Monday and met Jose. Jose asked if I knew how much, I replied I was told $160.00 He said no its $260.00. When I told him I called in he said and I quote "We are very busy, its not worth our time to do these inspections, your can go try other dealerships if you don't want to pay $260.00. When I asked to speak to a manager, he started making excuses and ended up saying okay we can do it for $160. Later I asked for a print-out of the vehicle's service history. He started going off with excuses like "Its for dealers only, we can't view it on our systems, Its for original owners only (original owner was with me), etc." More