Crevier BMW
Santa Ana, CA
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I was contacted by Frank, promptly after sending you the I was contacted by Frank, promptly after sending you the email on Friday. I visited Frank that afternoon and was very impressed by the facility and I was contacted by Frank, promptly after sending you the email on Friday. I visited Frank that afternoon and was very impressed by the facility and the welcoming response I received upon arriving. We were able to successfully put a deal together on a new 2011328i, including my trade in, and we are very happy with the new vehicle. I had visited Sterling BMW the previous day and did not receive anywhere near the same treatment nor did they have near the equivalent service, that Crevier had to offer. I am a 1st time BMW owner and have to say I had a great experience in purchasing my vehicle with Frank, and would like to thank you for having him contact me. The whole process was very comfortable including the financing handled with Dino. The car was purchased for my wife Melanie and she is a very happy BMW owner. I returned the following day to drop off the extra key and introduce Melanie to Frank and Dino, and we were once again welcomed professionally by your staff. You should be confident that you have a great staff and excellent salesman, Frank Chirat. I am confident that we will be purchasing again from Crevier and Frank, in the future. I would and will recommend any of my Friends/ Relatives/ Customers to Crevier BMW. More
I made an appointment with jason and learned later that he never actually made it. The only thing he did was created an account. I learned the hard way after I had to cancel all my appoints costing lost he never actually made it. The only thing he did was created an account. I learned the hard way after I had to cancel all my appoints costing lost revenue. Take your car to irvine or shelly. Avoid this place! More
My previous positive review about Crevier was my purchasing and finance experience when I acquired a low mileage 2007 CPO 335i sedan. Since then, I have had my car in service for brake work, an iss purchasing and finance experience when I acquired a low mileage 2007 CPO 335i sedan. Since then, I have had my car in service for brake work, an issue with the BMW Assist module, creaking noises in the interior and a scheduled oil change. In each and every service visit, I have been treated like family. Every concern is acknowledged with a no excuses, we will fix it attitude. My service advisor (SA) has been Sonny Mendonca and he has been great! He would contact me at least once a day with a status of the issues and approximate time for completion. I have owned other luxury vehicles like Audi, Cadillac and Acura and Crevier has been the BEST. What I am dreading now is that I won't be taking my BMW into service anytime soon because scheduled maintenance isn't due until mid-next year (2011), but if something does happen - I can rest assured that Crevier will address my needs. More
. I have heard horrible stories from friends and family about these transactions and was preparing myself for the worse. You both have completely dispelled all the myths about car buying and made my exper about these transactions and was preparing myself for the worse. You both have completely dispelled all the myths about car buying and made my experience FUN and painless. I am so happy with my new 528i and with Crevier BMW that I will recommend you to all my friends and colleagues. Your level of transparency, honesty and professionalism were really what put you over the top. I was treated with respect and courtesy from begin to end with every person I encountered. Your organization should be very proud to have you on their team! THANK YOU… THANK YOU… THANK YOU… More
Upon arriving at Crevier BMW, I was greeted by TC, a kind and caring person who made it his mission to assist me in my quest for a new car. At no time during the process did I feel pressured to make a purch and caring person who made it his mission to assist me in my quest for a new car. At no time during the process did I feel pressured to make a purchase. When I was ready to make my purchase, TC was very accommodating with his schedule and fit me in last minute. Throughout the purchase process, TC ensured that I had a clear understanding of what was going on and what further steps needed to be taken to properly complete the transaction (he didn't leave me at his desk for 30 min having no idea what was going on). Once it was time to complete my paperwork, Dino in finance was called over to assist me. He was very patient and friendly and ensured that everything was explained thoroughly. Upon the completion of the purchase, TC brought my car out, gave me a tutorial on how to work everything and then surprised me with a free rubberized trunk liner, iPod connector, and BMW valve stem covers! Crevier is by far the most professional and customer service friendly dealership I have been to to date. In fact, it was the first BMW dealership that hadn't written me off for being younger than their typical clientele. I would like to say a personal thank you to TC and DIno for making the purchase of my 335i coupe a very smooth and enjoyable process. I will definitely be returning back to TC for all future purchases. More
Dan is the "man". You will be happy to have him on your side. I am always confident in his diagnosis, explanation of repair/service and eta of time to complete. I have never had an issue with re your side. I am always confident in his diagnosis, explanation of repair/service and eta of time to complete. I have never had an issue with reaching Dan and always appreciate his follow-up calls detailing any updates. More
This is my first BMW purchase, and will not be my last. My 328IC Hard Top Convertible is not only gorgeous but I feel safe and comfortable knowing I have a warranty that is so worthwhile. The exceptional w My 328IC Hard Top Convertible is not only gorgeous but I feel safe and comfortable knowing I have a warranty that is so worthwhile. The exceptional workmanmship on the car let alone the professionalism at Crevier BMW. You are handled like a valued customer and the service has been top notch all the way from my first encounter when I bought the car, with Frank Chirat, to my service advisor Dan Can field. If I have a problem or a light goes on, if it cannot be handled over the phone, Im able to get in immediately and at my conveience for an appointment.As soon as you arrive, the level of service expected at Crevier BMW is delivered!! More
I walked into Crevier BMW with pretty high expectations. My friends aunt bought her BMW from Crevier and I went expecting great, friendly service. I had the pleasure of being taken care of by Stephan Carawa My friends aunt bought her BMW from Crevier and I went expecting great, friendly service. I had the pleasure of being taken care of by Stephan Caraway. Friendly, no pressure, very informative, and extremely kind are just a few ways to describe Stephan. I was full of questions and inquiries and Stephan happily assisted me. Very friendly, I consider him a friend and I recommend his services. I happily purchased a 328i, NAV, Premium package and Steptronic transmission and saddle brown leather car. Great car. He even gave my parents a personal touch and introduction to the car and himself. Awesome guy. Thanks for everything Stephan! More
I was unsure of what I wanted in a car. Robert spent time helping to better educate so I could make that decision. He shared his knowledge and was patient while I asked many questions test driving. I was gr helping to better educate so I could make that decision. He shared his knowledge and was patient while I asked many questions test driving. I was greeted by Al and he assured me that whatever decision I made I would be well taken care of, and I was! I picked up my car from E. J! The paperwork was ready and the car was waiting to be driven off the lot. With that, I got a car I love at the price I wanted with the comfort of knowing I can rely on Crevier for the future. So much so that my husband is going back to get his new car next week! Thanks to them for making what I consider to typically be a, "not so fun event," an exciting one! More
July 28, 2010 Crevier BMW To whom it may concern; I July 28, 2010 Crevier BMW To whom it may concern; I want to take a moment to praise the quality of service that I received in the purchase of my July 28, 2010 Crevier BMW To whom it may concern; I want to take a moment to praise the quality of service that I received in the purchase of my new 2011 BMW 3.5D. After deciding to purchase a BMW I called my friend who owned two BMW’s in the past 4 years. He recommended Shawn at Crevier BMW. “ She is the best” , he said to me. I called Shawn and within minutes she put together a great deal for me over the phone. She gave me a great price without haggling. My custom ordered BMW arrived several days ahead of schedule and exactly the way I ordered. Eric met me to show and explain the vehicles functions. He was thorough and knowledgeable. When I arrived at finance I was told that the interest rate that should have been secured for my car was slightly higher than originally promised. Without asking, Eric lowered the price of the vehicle to compensate for the rate difference. In other words, the policy of Crevier BMW, is to sacrifice its profits in order to keep promises to its customers. In the past I owned BMWs, Porsches, Range rovers, MBZs, so I am accustomed to a level of service befitting high end vehicle. Crevier BMW, Shawn, Eric, and the finance department exceed all my past experiences. You have earned a loyal customer for life. Thank you for being so wonderful. Best wishes, Joe Polonsky More