Crevier BMW

My son purchased a 535 1 1/2 yrs ago.Initial sales experience was good. He was advised to purchase the additional tire insurance (which he did) as replacing run flats was expensive. Today he brought t experience was good. He was advised to purchase the additional tire insurance (which he did) as replacing run flats was expensive. Today he brought the car in (flat tire) and was told it does NOT have run flats on it! I made numerous calls to sales/finance/service advisers and got either an answering machine or was put on hold for more than 10 minutes then disconnected and started over. In addition to deceptive (outright false information as he was told the car had run flats) about the initial purchase, even the "tire insurance" is useless, as there are numerous "fine print" exclusions. (Rim was bent hitting a pot hole which caused the tire to lose air, sidewall damaged, so sad, not covered.) Useless tire insurance, he would NOT have purchased without run flats! He needs a $500 rim, $271 each tire x 2 (replace in pairs) and $240 alignment. More

I have had a M3 for the past 4 years. I love everything about it, form the body lines and gas mileage to the sleek look and power it has. I saw a brand new one the other day and my heart dropped. I felt th about it, form the body lines and gas mileage to the sleek look and power it has. I saw a brand new one the other day and my heart dropped. I felt the same way about that car as I did about mine the first day I got it. I went back to the dealer that I got my car at and they weren’t able to do much for me. I wasn’t very happy about the service I received from them. I remembered the license plate frame from the one I saw was from Crevier BMW. I decided to give them a try. When I got there, I was greeted. My salesman and I took a walk around the lot and I told him what I wanted. They had 3 in stock so we went for a drive and I just knew I had to have it. When we got back we signed papers. I am now the proud owner of a 2011 M3. Thx to the staff of Crevier BMW More

I took my vehicle in for a scheduled brake fluid flush as part of the no cost maintenance. They also performed a recall that I was not aware about. All work was done on time and as always, my service advis part of the no cost maintenance. They also performed a recall that I was not aware about. All work was done on time and as always, my service advisor, Sonny is great to work with. The technician also found about an issue that I was not aware of and that was repaired under warranty. The staff is always friendly offering you coffee or water. Crevier always exceeds my expectations. More

I have recommended Marlene to a lot of my friends and she has always gone beyond the normal to make things happen. I grew up in the car business and have been involved in a number of dealerships myself (reti has always gone beyond the normal to make things happen. I grew up in the car business and have been involved in a number of dealerships myself (retired). Have had many sales people work for me and have had plenty of customers customer contact as well, Marlene is way above the normal experience that you get in a dealer ship. If you are looking for some personal treatment and making the car buying experience a fun & easy then she is the one to turn to.. Jimmy Copeland More

They wanted to charge my wife $400 dollars for an alignment when it should be $80-$150. Only reason I took it there is it's under a 10 year 100,000 mile warranty. The only thing they could charge fo alignment when it should be $80-$150. Only reason I took it there is it's under a 10 year 100,000 mile warranty. The only thing they could charge for is wear items. Dan, the service rep, called me back after he heard we were unhappy. Good salesmen, tried to tell me about his deaths in his family his hardships. Bottom line, it does not mean he can overcharge me. He is just a brainwashed salesman pushing what the company tells him to, or he is truly trying to rip people off. He says there alignment is $275, plus a road test for $100, plus a nitrogen fee of $100. He said I was getting a deal for all in one of $400. It’s all absurd. Nitrogen is air folks!!! He is filling it with air! LOL. They should cost $80-$150, I called a got quotes. This includes the nitrogen and the road tests. Also, regarding wheel alignment’s, your car does not need them, even after replacing the tires if there is no reason. So they should have checked first. Heck, I would not believe this dealer even if they did. Heck, they could screw up the alignment just to make the money on fixing it. They are that bad! More

My 745i would not accept the key so I had to tow it to them. They said my battery needed to be change and charged me $500 for it. I was stuck because there was a $320 diagnostic fee. When I got home aft them. They said my battery needed to be change and charged me $500 for it. I was stuck because there was a $320 diagnostic fee. When I got home after picking up the car I took my key out and noticed my Cartier Key Ring was missing. I immediately called them and left a message. I called them back the next after after no response and John was adamant about not receiving the key with a keychain. That keychain had not left that key for 5 years. After talking to Paul Cox the service manager and escalating it to his manager Mr. Cho. After all of this they denied that my keychain and that they will not take any responsibilty for it. I took my car to Sterling BMW for 5 years with that same keychain on my key and there was never an issue. I take my car to Crevier BMW once and this happens. More

John Beck was very knowledgeable about the service provided. Jade at the Loaner desk was exceptional, friendly and great customer service skills. Amanda at the front desk was very professional, frie provided. Jade at the Loaner desk was exceptional, friendly and great customer service skills. Amanda at the front desk was very professional, friendly and great customer service skills. I love Crevier, the customer service is very superb. More

Normally I do not look forward to buying a new car but my recent experience at Crevier was very pleasant. I leased my first BMW from a different dealership which I was very unhappy with, the customer servic recent experience at Crevier was very pleasant. I leased my first BMW from a different dealership which I was very unhappy with, the customer service was very poor to say the least. My husband suggested we take my car to Crevier for my lease end inspection and for service. When we called we were able to make an appointment right away and get a loaner car too. When picking up my car the service adviser referred my husband to Marlene Tapie in sales to see if she could work out another lease for us. She was very helpful and knowledgeable. After deciding which car we were going to lease we called Marlene and she set an appointment for us to come in and finalize everything. It was a very pleasant and pain free experience, were very impressed! We would like to thank Marlene for all her hard work and hospitality, she is very valuable to Crevier! We look forward to working with Marlene in the future. More

cars serviced: 323ci/545i in and out avrg time :20min cars serviced: 323ci/545i in and out avrg time :20min (with the loaner in hand)! beats newport dealer (avrg 45min) Service advisor:Joe West - always cars serviced: 323ci/545i in and out avrg time :20min (with the loaner in hand)! beats newport dealer (avrg 45min) Service advisor:Joe West - always on top of hes game! Front desk/loaner person: Sally Chareun - the sole reason why i drive 17miles to Santa Ana BMW and not 1mile to Newport Bmw - if i could only rate 6 stars here:) More

Four years ago I was referred to Crevier by a close family friend and was fortunate to be introduced to Marlene Tapie. My first BMW experience and not my last. After 3 years my lease was up, and I move family friend and was fortunate to be introduced to Marlene Tapie. My first BMW experience and not my last. After 3 years my lease was up, and I moved into an X5. Marlene found me the exact vehicle with the exact specifications and offered to deliver the car. Crevier is a top notch firm and Marlene offers 'Concierge Service'. I look forward to the next one and will continue to refer business associates and friends. Thanks for all of your determined hard work. RoseAnne Foxx More