Crevier BMW

I had the smoothest and the most enjoyable car buying experience I have ever had and all because of Marlene Tapie. This was our fourth car with Marlene and once again she helped me choose the perfect pla experience I have ever had and all because of Marlene Tapie. This was our fourth car with Marlene and once again she helped me choose the perfect plan for my needs. I am extremely happy with my new car and for the first time I actually ordered my car and waited for it so I got exactly what I wanted and am very happy about that and this was Marlene's idea and I am thankful for it. Thank You again for everything you are a pro and a lovely lady! Shirin More

My lease on my 550 was up in August and I was uneasy on what dealership I wanted to go with. Due to my experiances I have had with my local dealership that I have leased two 550's from,I really didn't want what dealership I wanted to go with. Due to my experiances I have had with my local dealership that I have leased two 550's from,I really didn't want to give them my business. Kevin was highly recommended by a coworker of mine. I live in Downey and wasn't sure if I wanted to go to Orange County sence it was the furthest dealership from me.I'm so glad I did. Kevin took such great care of me and my daughter. He made us feel welcomed and was very attentive to our needs. He and Mike Weldon made the entire process seamless!Kevin took extra time to show us all the functions and made sure we understood it all before we left. My loyalty will now be with Kevin and Crevier BMW. It will be nice to finally have something nice to say about a BMW dealership to my friends, family and customer's. Before I forget I need to mention how at ease Kevin made me feel after I got home from the dealership. I was showing my car to my family and I notice a little ding on the side of the car. I called Kevin to tell him and he told me to enjoy the car and on my next day off just bring it in and they will take care of it.I went in on my next day off and Kevin and the service dept.took care of it within 10 minutes with no problem or hassle.Unlike my local dealership with my last 550. They installed my satellite radio and in the process scratched my entire roof. What an ordeal.Took over a month for them to get it right. It was their mistake but made me feel like I did something wrong.So when I saw the ding when I got home all I could think about is not again. But I was wrong Kevin handled it with a no problem attitude and put me at ease. Now not only is Kevin highly recommended by my coworker but now also by me!z More

This is the third car that we have bought from Crevier BMW and the second with Marlene's help. Marlene and her assistant Kristin were at all times professional as well as friendly. Marlene patiently ans BMW and the second with Marlene's help. Marlene and her assistant Kristin were at all times professional as well as friendly. Marlene patiently answered our questions while instructing us on the many new features of the car, and further she offered her continued assistance in the future as she anticipates that we will need further help fully learning all the "bells and whistles" of this wonderful machine, the X6. Thanks again. More

My wife and I stopped by Crevier BMW during her search for a new vehicle. She was a little unsure of what she wanted and after a day of varying quality salesmen (and women) at numerous other dealerships, for a new vehicle. She was a little unsure of what she wanted and after a day of varying quality salesmen (and women) at numerous other dealerships, it was a pleasure to meet Kevin. He was very personable, highly knowledgeable in his product, extremely patient and helped her look at the various options available to her. It was very gratifying to conduct the sale in a no pressure environment and we concluded the day (very late into the evening and far past the time that Kevin should have finished work) with the purchase of a beautiful 328i sedan. We were so pleased with the overall experience that I went back to the dealership 4 days later to find a new car for myself. Once again, Kevin showed great professionalism and went above and beyond to try and find me the car that I was interested in. Unfortunately, the vehicle I wanted was just not available anywhere in the country (and I know that he spent 2 days looking!). However, everything eventually worked out just fine, as with further discussion and test drives, we decided that another vehicle would suit my needs and he worked really hard to get me the price that I wanted. I am now the happy owner a shiny new M3. Throughout the whole experience, he took care of all our needs. I would highly recommend him to anyone looking for a great car buying experience. Very thoughtful, professional and followed through on everything. We are very satisfied customers! More

The entire staff at Crevier BMW was extremely profesional and took the time to work with us in order to find the car that best fit our needs and help us through all the various financial options to make sure and took the time to work with us in order to find the car that best fit our needs and help us through all the various financial options to make sure it was a great purchase. Outstanding customer service! Crevier BMW is #1 when it comes to a car dealership. More

This was the best car buying experience I have ever had. This is my 5th vehicle purchase and 1st BMW. Absolutely love the car. Marlene and Kristin are dedicated to costumer service. I have never exprienced This is my 5th vehicle purchase and 1st BMW. Absolutely love the car. Marlene and Kristin are dedicated to costumer service. I have never exprienced that level of dedication from anyone. Their professionalism and dedication is unmatched. Everyone that I interacted with at Crevier was polite and helpful. The environment is very pleasant and comfortable. If they do not have what you want or need you can rest assure that they will not stop until they get it. Again, Marlene and Kristin are awesome and I couldnt have asked for better/easier car buying experience. More

On Wednesday, July 20, 2011, I was looking at the pre-owned vehicles and Michael Nguyen approached me. He assisted me in getting the information on the 08' X3. Besides a couple of misrepresentation pre-owned vehicles and Michael Nguyen approached me. He assisted me in getting the information on the 08' X3. Besides a couple of misrepresentation, (ex: carfax shows 3 owners and he states that it actually only has one owner and they count the auction as the 2nd and the dealer would be the 3rd owner) everything was going well until I asked him to pull up this vehicle and input the options in Edmunds.com. He went into Edmunds but, refuse to put in the options. He started to click to other sites and talk about other stuff. After asking him 4-5 times to get back into Edmunds, he abruptly turns the screen and keyboard to me and said, "you do it, I don't know how" and coincidently, the computer was frozen as soon as he handed it over to me. I felt he was ignoring my request and trying to distract me...I told him, "I wanted to see what Edmunds show so I can make a fare offer but, it seems like you don't want do what I am asking". Michael raised his voice and said I offended him for saying that. Then he scrambles for a pen, with his rude and unprofessional tone said, "THIS WOULD BE A FARE OFFER!" and slams his pen down after scribbling down the exact sales price listed on the vehicle and tells me to have a good day. I was APPALLED by his hostility towards me and couldn't get out of his cubicle fast enough. The very next day, I purchased an 08' X3 from another dealership who was happy to show me everything I ask for. The carfax for the vehicle I purchased states 1 owner and dealer got from auction. Be forwarned when you deal with this Michael Nguyen...he's quick with his words & clever to load you with information he wants to share, distracts you and takes the paperwork away before you can verify anything. I emailed him to let him know how disappointed I was of his unprofessionalism and he responded, it wasn't his fault the computer froze. Really...he's trying to blame his poor actions on the computer?? That's hilarious! I have been servicing my previous 09' 328i vehicle with Crevier and been extremely happy with the excellent customer service I received. I would still recommend people to go to Crevier but, STAY AWAY FROM MICHAEL NGUYEN!!! More

It was time for a oil change, so I brought the i535 to Crevier BMW. I was in the waiting room and comes in the technician. He said I was all done but they had to fix my tire. I had a nail in it and as a Crevier BMW. I was in the waiting room and comes in the technician. He said I was all done but they had to fix my tire. I had a nail in it and as a courtesy they went ahead and repaired it. I was so impressed with the level of service I received here at Crevier I am going to tell everyone I know with a BMW. Top ten dealer in my book. More

Great Experience I would highly recommend Stephan to anyone looking to buy or lease a BMW. Stephan was a great knowledge of the car and his sales presentation is very impressive. anyone looking to buy or lease a BMW. Stephan was a great knowledge of the car and his sales presentation is very impressive. More

I have owned or leased approximately 10 BMW's and , of course , have encountered numerous sales people. None compare to Marlene. After receiving an email , I called her and we worked out a great price on course , have encountered numerous sales people. None compare to Marlene. After receiving an email , I called her and we worked out a great price on the new BMW I wanted. When I finally met her, I had a few questions which she immediately resolved. This caused my great price to be even lower. I have never had such an amiable , seamless purchase with a car. To use golf as an analogy , a few can reach a par 4 with one swing from the tee box. Marlene would ACE it. She's that special. If your interested in the Ultimate Driving Machine , don't be foolish. Introduce yourself to the Ultimate Client Advisor. More