Crevier BMW

This is our first BMW and we knew we wwanted a certified pre-owned. Marlene was referred to us by our daughter Jennifer. Our daughter made an appointment and we were greated by Marlene. She was very infor pre-owned. Marlene was referred to us by our daughter Jennifer. Our daughter made an appointment and we were greated by Marlene. She was very informative and listened to what we wanted then we went out and looked at the cars available..The experience was great all of our questions were answered...All who spoke with us were very knowledgeable. We never felt pressure and compared to other dealers we had visited we welcomed that. I would definitely use Marlene again in the future as well as refer her to our friends and family. Her assistant Erin was so helpful going over the cars operation step by step. Great experience from start to finish...Love my car.... More

I went in because my car had a lighting recall. As a I went in because my car had a lighting recall. As a service on their behalf, BMW USA mailed me a letter letting me know the service would be done f I went in because my car had a lighting recall. As a service on their behalf, BMW USA mailed me a letter letting me know the service would be done free of charge. I dropped off my car and took home with me a very nice 2012 model. Service so far was only satisfactory. Nobody was really meeting the standards that I had for BMW. The image of the company is failed to be represented in service. I got a call asking if i wanted a complimentary through inspection. SURE! Sounds great to have a service that generally costs $160 for free. Right? WRONG! I get a call to tell me that service was gonna run at $3000!!! My car was fine, running great, and no major service was needed. I didn't have the $ to afford such a procedure, so I told them I would be picking my car up and that as soon as I could I would get that taken care of. I get my car and withing me getting on the 55 freeway on ramp I noticed a "whistling" sound coming from my engine. xxx?!?! 2 exits later I'm off the freeway and my car is up in smoke! So much smoke is coming from my car. I'm terrified that I may have blown my engine. I'm parked at some business, lift open my hood, and see a hose completely disconnected. UMMM HELLO?!? Coincidental? NO. I then look in my trunk to find that the job they did on my passenger rear tail light is beyond sloppy and under BMW standards. The light box was not closed all the way and wires were left exposed. Even the most amateur car technician should realize that that is not acceptable. Lastly, the complimentary car wash? Much appreciated but my car looks like a cheetah with the amount of water spots left on it. I get a better job done at the local drive-thru gas station car wash. But besides all the bad I already went through the worst was yet to come. When i called crevier explaining I was 2 exits away stranded and the reasoning their response left me in shock. They refused to take any responsibility. The guy I spoke to had no sense of customer service and did not give me any resolutions. Here I am, stranded, with wisdom tooth pain, missing out on my dentist appointment because Crevier BMW failed on me. I advise to everyone reading this to select a better dealership. Im not the only one this has happened to, and I hope nobody follows me. Crevier BMW is a shame to the legendary BMW name and logo. While re-constructing their lot perhaps they should also check their staff. Legal matters are being discussed... update to come. More

Smooth and straightforward transaction. Richard was very helpful in finding a car with all the options I wanted, and gave me a very good deal on the car. helpful in finding a car with all the options I wanted, and gave me a very good deal on the car. More

Marlene Tapie is magnificent in dealing with people! I say this because I shopped 5 other dealers and even though the other dealers thought they were being helpful, I felt the most comfortable with Marlen say this because I shopped 5 other dealers and even though the other dealers thought they were being helpful, I felt the most comfortable with Marlene and her Assistant Aaron. Like most consumers, no body wants to be attacked when they walk in to a dealership. When I walked in to Crevier BMW in Santa Ana, I felt like I was dealing with my best friend! You want an excellent quality of service, go See Marlene Tapie at Crevier BMW!! I recommend her with my eyes closed. Blessings Marlene, we are very happy with your unbeatable service. Manny Moumdjian More

I called to speak with someone who would take time to answer some questions for me by telephone before I would commit to coming in. Toni was very helpful when I called and gave through answers to my que answer some questions for me by telephone before I would commit to coming in. Toni was very helpful when I called and gave through answers to my questions. When I came in Toni was very polite and again she took the time to make me feel confident and not pressured if I were to buy a vehicle. Toni listened to what I was interested in regarding the car and the price. She had me test drive the 2011 328i and the 2012 328i, and while driving she would explain in detail the cars capabilities and functions. I have already referred a family member to go and see Toni, and I will continue to refer Toni in the future. Toni is very knowledgably with the BMW and that made me feel even more comfortable to want to purchase a vehicle, so I did. Thank you Toni you’re a great salesperson and you have a great personality, I wish you the best. God Bless you. Elena More

Toni is awesome! She is sinere, passionate and very friendly. i bought my BMW X3 with her help. She was very patient, told me about all details about the car, and never put any pressure on me. Even aft friendly. i bought my BMW X3 with her help. She was very patient, told me about all details about the car, and never put any pressure on me. Even after i bought my car, she still called me to make sure that i am doing ok. I scratcheded my new car a few days later(shamed on me :(). When i told Toni, She asked me to send her some pictures so she could help me with the estimate. She also helped me to clean the scratch, and made it much better :) She said that all her customers are also her friends, and i totally believe that. Toni is that kind of person who really cares about people. I really like her a lot, and highly recommend her! More

Toni T. was (by far) the most personable and patient sales person I have ever encountered. For almost six months she listened to my nuttiness and never once lost hope in selling me the car I wanted. T sales person I have ever encountered. For almost six months she listened to my nuttiness and never once lost hope in selling me the car I wanted. Today, one year later, I still look forward to visiting with Toni when I go in for my weekly car wash. More

Our experience purchasing a new 335i at Crevier BMW this week was exceptional. My husband and I were treated quite well from the initial contact call through to finalizing the paperwork. Having visited an week was exceptional. My husband and I were treated quite well from the initial contact call through to finalizing the paperwork. Having visited another BMW dealership first, I was particularly impressed with the comparison in terms of customer service, knowledge of the product, and the effort made to ensure that the experience of buying our new car was a very positive one. We have not had a single second thought or regret about this transaction. I highly recommend Crevier BMW, and Stephan Caraway in particular (although judging from the sales manager, their staff may all be top notch as well). More

Marlene was great at helping me pick out a new car for my wife's birthday. She got us the best deal we could have hoped for and it was the perfect car for my wife. She was knowledgeable and a pleasure to dea wife's birthday. She got us the best deal we could have hoped for and it was the perfect car for my wife. She was knowledgeable and a pleasure to deal with! She made the whole process easy and enjoyable for me and for my wife. The car is gorgeous and my wife might even let me drive it (someday). More

After getting a service vehicle from the loaner department I had a blowout on one of the tires. I understand that I am responsible for the blowout and replacement of the loaner tires however I was department I had a blowout on one of the tires. I understand that I am responsible for the blowout and replacement of the loaner tires however I was charged the full amount of a brand new tire when the car already had over 6,000 miles driven on it before I received it. I feel I should have at least been pro rated the difference of the 6,000 miles but they were unwilling to budge on this and not only charged me full price but the price of the tire was more than what it could have been bought for at a certified Goodyear tire shop. I spent many hours of my busy day trying to straighten this out with Melissa and it was very hard to even get a response from her. Finally after 3 phone calls on separate days and 2 or 3 emails I received a response noting that the full amount would be charged. I was very surprised at this outcome and Crevier has not only lost a service customer but they've lost my business for purchases in the future. I will never send any of my friends, family or business associates to this dealer for this reason. Not because it was the service departments fault but because if this is the way they do business, I want to make sure I'm being taken care of the next time something like this happens. There are no excuses for this type of service. More