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Crevier BMW

Santa Ana, CA

Overview
Reviews
4.9
1,071 Reviews
Call Dealership (657) 231-5000
View Awards

1500 Auto Mall Dr

Santa Ana, CA

92705

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Showing 1,071 reviews

March 21, 2025

I had an outstanding experience at this BMW dealership, all thanks to Sergio , He was truly the best service advisor I’ve ever worked with—professional, knowledgeable, and genuinely committed to excell More

by nader_mikhail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Kim, Ralph Perez, Michael Ibanez, Sonny Mendonca, Paul Cox, John Thatcher, John Deck, Dan Canfield, Aaron Burkhard, Thomas Grant
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Mar 21, 2025 -

nader_mikhail responded

Thank for Sergio

Mar 26, 2025 -

Crevier BMW responded

Thank you for sharing your experience at Crevier BMW. We're pleased to know our Service Team provided outstanding care and kept you well-informed throughout the process. Delivering professional and attentive service is always our priority, and we appreciate your recommendation. If we can be of any further assistance, please reach out to us.

March 21, 2025

Very happy and satisfied with their great customer service , loaner options and timely vehicle service turnaround! Eric Li is the best! Always happy and helpful…explains everything thoroughly and alwa More

by Jannet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Li
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Mar 26, 2025 -

Crevier BMW responded

Your satisfaction with our customer service, loaner options, and quick turnaround at Crevier BMW means a lot. Our Service Team takes pride in providing clear communication and a seamless experience. Thank you for your 5-star review, and please let us know if we can be of any further assistance.

March 21, 2025

What made this dealer an excellent dealer - excellent and prompt services with the loaner, the technicians communicating with the customer on needed service work via video, discounts on services, and pleasan More

by Jeannielee214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lopez, rock star service advisor and Jeffrey Zheng, the Portfolio Manager, Saeed Zargham
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Mar 26, 2025 -

Crevier BMW responded

Thank you for your great review. At Crevier BMW, we strive to provide prompt service, convenient loaner options, and clear communication through video updates from our technicians. Our Service Team is dedicated to providing a seamless experience, and we’re glad you found them to be helpful and professional. If there’s anything else we can assist you with, don’t hesitate to reach out.

Mar 27, 2025 -

Jeannielee214 responded

We just sold the 2021 M4 competition to CREVIER BMW and ordered a new 2026 M4 competition model! We live 5 hours from CREVIER BMW and although the local dealer wanted to match the CREVIER BMW’s sales deal, we still ordered new 2026YM with CREVIER BMW because of the service staff (especially Michael Lopez) offers an amazing and seamless experience! You should be very proud to have the amazing staff that make this possible!

March 20, 2025

Thank you for your service. Jack Sweeney is very kind and always wonderful, helping me More

by Mi B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Sweeney
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Mar 25, 2025 -

Crevier BMW responded

Thank you for your feedback. We're glad to know our Service Team provided you with a wonderful experience. Your kind words are appreciated, and we will always be here to help at Crevier BMW.

March 20, 2025

Fair pricing and I like how they use video to show you what needs to be repaired. It could get crowded at certain times so making appointments ahead of time is recommended. More

by Q C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Li
Report | Print
Mar 25, 2025 -

Crevier BMW responded

Thank you for sharing your experience. It's great to know you appreciate the fair pricing and our use of video to highlight necessary repairs. Scheduling an appointment in advance is definitely a good tip, especially during busy times. Our Service Team will always be here to help at Crevier BMW, don't hesitate to reach out to us whenever needed.

March 18, 2025

they are very easy to work with, and they keep their word. thank you again Crevier . More

by Martha
Recommend Dealer
Yes
Employees Worked With
Christian Barahona
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Mar 25, 2025 -

Crevier BMW responded

Thank you for your kind words, Martha. We are pleased to see that our team was easy to work with, ensuring you had a positive experience here at Crevier BMW. Don't hesitate to reach out to us for any future needs, we are here to help.

March 16, 2025

My visit to this dealership was quick, easy and effortless. It was a pleasant experience. It would have been nice to have some discount on the price or some complimentary service benefits. More

by Sunilbe38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
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Mar 16, 2025 -

Crevier BMW responded

Thank you for sharing your review. We are pleased to know that your visit to our Service Department was quick, easy, and effortless. We want all of our guests to enjoy a pleasant experience here at Crevier BMW. Your feedback is appreciated as we are always looking for ways to improve for our customers. Let us know if we can be of further assistance to you.

March 15, 2025

Great experience working with Bryan Ortiz. Care, friendly, helpful services. Highly recommended Bryan to all. More

by Hoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Mar 15, 2025 -

Crevier BMW responded

Thank you for sharing your kind words and recommendation. We are overjoyed to know that our team was friendly and helpful, ensuring you had a great experience here at Crevier BMW. It would be our pleasure to do business with you again for any future needs.

March 15, 2025

I am impressed when bring my car here. All staffs are friendly and helpful. Specially Eric Li. More

by kimpham08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Li
Report | Print
Mar 15, 2025 -

Crevier BMW responded

Thank you for your 5-star review and for trusting us with your vehicle. It's wonderful to know that our Service Team is always friendly and helpful, ensuring you continue to have great experiences here at Crevier BMW. We will always be here to help, don't hesitate to reach out to us whenever needed.

March 14, 2025

My service experience at Crevier is always very positive. My Service advisor, Rob is awesome. More

by bnoub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Bautista
Report | Print
Mar 14, 2025 -

Crevier BMW responded

Thank you for sharing your five-star review. Nothing pleases us more than knowing you always have an awesome experience working with our Service Team. Please don't hesitate to contact us at Crevier BMW should you need any further assistance.

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