Crevier BMW

I have been trying unsuccessfully for one week now to obtain a refund on what I was told was a $1000. refundable deposit. Apparently this was misrepresented to me. After doing some research I discovered obtain a refund on what I was told was a $1000. refundable deposit. Apparently this was misrepresented to me. After doing some research I discovered that Crevier has a poor reputation and very low ratings from its customers. The $1000. was processed without my permission (I provided my credit card information in good faith and was told it would not be processed until the sale was agreed upon). We never came to resolution on final price, financing, or shipping of the vehicle as I am out of state. I have already contacted BMW North America to lodge a formal complaint of deceptive business practices at Crevier and will continue to pursue whatever action is available to obtain my refund. All prospective BMW buyers should beware of Crevier BMW and avoid this dealership if purchasing any BMW manufactured product. More

I took my 2004 325CIC in to Crevier for some simple service, when it was returned to me it had spots all over the hood and the dealer refused to accept liability. I have always stored my BMW in the gar service, when it was returned to me it had spots all over the hood and the dealer refused to accept liability. I have always stored my BMW in the garage and it was spotless when I droped it off. Looks like I will have to sue them in small claims court.STAY AWAY FROM CREVIER!!!! More

I bought my 2005 Z4 from Crevier and when it came time for service I took it back to them. They were very nice and even called me to comfirm the appointment. On the day of the appointment I was late due for service I took it back to them. They were very nice and even called me to comfirm the appointment. On the day of the appointment I was late due to the drive from The Empre. I was given a 325i as a loaner. My Z4 had to stay over night and I was able to take the loaner home. The next day, I picked up my Z4. Everyone was nice and friendly and I never waited more than 20 seconds before someone would ask if I needed help. I was treated like royalty. More

These are my latest thoughts on my recent M Coupe purchase: I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter purchase: I can't say who is to blame for the event happening. Everyone blames everyone else. It's probably BMW NA's fault. But it doesn't matter who started it. What matters is when you make a promise, you KEEP the promise! If there are no consequences for breaking a deal, then all of what holds society together starts to break down. But I'm getting ahead of myself. Here is the forum thread that chronicals the hold: http://www.bimmerfest.com/forums/showthread.php?t=169519&highlight=Coupes+hold Crevier told me the delivery date range. Then I pointed out the forum thread about about the hold, asking if my car was effected - THREE WEEKS before the delivery date. I was told that the hold did not effect my car's delivery. Their story never changed, despite my repeated queries, until two days AFTER the car was supposed to be delivered. Then I was told, guess what, your car is on hold, we're so sorry, we'll "make things right". After three more weeks of "We don't know when it will be released.", I was told it was delivered and ready to be picked up. So, let's "make things right", right? This started by offering me $25 less than the amount I lost just on the interest on the money I had paid them, based on the promise of driving home in the car that Sunday, and in the form of credit to their parts counter. I told Frank that the bare minimum was a check to me for $150, as that was my lost interest, or else we'd be going to court. But if he really wanted to "make it right" he would compensate me for the wear and tear on my M5 during the hold, and for the extra month I paid to store my Mustang to make room for the Coupe, based on what he himself had told me. But he fell back on the "but we gave you such a good deal" BS. He also claimed that BMW NA told him nothing about the hold, no doubt so he COULD blame them once I (and others) got screwed. But that's not my fault or my problem. BMW, through Frank as their agent, made a contract with me for $. [B]Then they broke their contract.[/B] It doesn't matter if it was at the dealership level, the national level, or the intergalactic level. The customer should be compensated first, THEN the inner factions of BMW can figure out how to divide up the penance. But they don't care about their customers, not on the dealership level, not on the national level, and not on the corporate level. The only reason I own any BMW (and I own 3) is because no one else makes a better driver's car. But in the future, they will be my last consideration instead of my first, specifically because of how they treat their customers. Crevier lost a customer, and so did BMW because of them, for not wanting to part with $300 on a $52,000 deal as compensation for screwing a customer. More

I took my 540iT in to: 1) check the oil quality due to the previous radiator problem, 2) Replace the windshield weatherstripping, 3) replace a cracking engine belt, 4) check a PDC sensor. All these wer the previous radiator problem, 2) Replace the windshield weatherstripping, 3) replace a cracking engine belt, 4) check a PDC sensor. All these were done on time and I went to pick up the car friday night at 6:30pm. The car had already been brought to the front, and having key in-hand I told my family to proceed to dinner and I'd meet them there. Then the problems started... Immediately upon starting the car I got a transmission failure warning. The car was taken back to the shop for diagnosis. While waiting, I discovered in the paperwork that the techs checked the oil LEVEL and not it's QUALITY as I had specifically asked. After waiting a while I walked back into the shop (being agitated at being late for dinner, the last with my wife for the long weekend due to a conference in San Diego). The tech stated that the battery had been low, they charged it a bit, and it should be further charged by driving. He did not explain WHY the battery was low. FYI: We have had NO previous problems with the battery or charging system. Anyway, now very late for dinner I set off, only to discover my gas tank was nearly empty, the computer stating that I had a range of 19 miles. How much idling did my car do at Crevier??? Did they joyride in it??? My paperwork does not show the odometer reading when it was dropped off. Luckily I had enough gas to get to dinner, but everyone else had already eaten and were about to leave in order to get to San Diego on time. Also, I noticed that both the rear windows had been left down a crack (not enough to see easily). Luckily I discovered this before the rain hit on Saturday. Why had they been lowered??? p.s. That's now seven times in a row that Crevier has done something bad to one of my cars during service. SEVEN! p.p.s. The PDC had been "chewed on" and was thusly not elligable for warranty repair. I was quoted at least $260 (two hours labor) to pop it out and solder the wires together. I think this is rediculous, as it should only take about a 1/2 hour, hence my "1" rating for pricing. More

I ran my mini-cooper through water during the rainy season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I season this winter, and ended up having $8500 in damage (water got into the pistons and bent the pistonshaft, and made a hole in the engine block. I bought the car from autoland, but I took the car to crevier to have it fixed (because I had a good experience previously with there service when the window motor in my driver's side door siezed up). They took an unusually long time to get the parts to fix the engine (in fact they ordered the wrong part at first), so they appoligized for the delay and gave me a loaner 325i even though I didn't buy my car from them and was under 21 at the time! During the process, they called me several times with conflicting information (one person left a message saying the car was fixed, then someone else left a message saying it wasn't), but I quickly figured out that the only person that was on top of things was Tess, my service advisor, so I just ignored everyone else and listened to her. When I finally got the car back, someone in the service department had torn the driver's seat. Crevier immediately offered to replace the seat for free, had a loaner waiting (!) when I dropped off my car again. When I finally got the car back, the electronics controlling the CVT transmission failed, and I had to take the car in again. Crevier again had a loaner waiting. During this time I had gotten behind on my car payments (1 month) and when I returned to Crevier to pick up my car they couldn't find it! Crevier called to report the car stolen and found that it had been repo'd. They appoligized to me (!) for allowing the car to be taken off their lot, and unoffically allowed me to keep their loaner another day while I got my mini back. (I paid 1200 to the finance company and got it back the next day). After this, my mini had the same electrical problem two more times, and each time, I took the car in as soon as I noticed the problem (I called only about 15 minutes ahead) and Tess had a loaner waiting for me the minute I arrived. Ultimately, the electrical problem kept coming back and I eventually traded in the car for another (a 325xi). Overall, Crevier's customer service (at least is my experience) was OUTSTANDING. Their only downfall is that their technicians don't seem to be very good. I would recommend this dealership because although their service time and quality is just average, their customer service is excellent, and their sheer willingness to help in every way possible can turn a frustrating service nightmare into something tolerable. Oh, and all I ever paid them was the $500 deductible on my insurance (for the water damage). Everything else was fixed under warrenty, no problems. More

Went in for brake inspection. I stated sounds like poor front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this tim front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this time. Then, I went to Desert BMW, they stated front brakes do need be changed and that the fan replacement would cost $514 which includes labor. Crevier totally misdiagnosed my brake inspection & wanted to overcharge me for the fan replacement. I totally felt they were dishonest with me. Salespeople are great, service advisor and service manager were totally unprofessional. More

My previous experience with this guy was positive. Guess I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was broken all the way through. Instead of asking if I wanted to buy a new strutbar, and they would install it for free while the engine was already out, those knucklheads put my broken bar back on.<br><br>very unprofessional. and they have the nerve to ask for 5s every time you pick up your car. More

When I dropped my car off the interior trim was fine. The service person called me and told me my trim on the inside looked a little loose and they could fix this for $990. When I picked up my car the t The service person called me and told me my trim on the inside looked a little loose and they could fix this for $990. When I picked up my car the trim was falling off. In addition my car was not washed and there were grease marks on this front and back window. More

Crevier has been able to fix problems with my car after another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mecha another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mechanics, foremen and shop directors receive the same training. The service at Crevier is excellent and I am extremely satisfied. Albert called when he said he would and kept me regularly appraised on the progress of my car. The folks in their parts department are also very knowledgeable and friendly. Theresa, Vaheh and Art are the parts staff I have dealt with. Despite being a bit out of my way, I have decided to stick with Crevier for excellent service. More