Crevier BMW

On Wednesday, July 20, 2011, I was looking at the pre-owned vehicles and Michael Nguyen approached me. He assisted me in getting the information on the 08' X3. Besides a couple of misrepresentation pre-owned vehicles and Michael Nguyen approached me. He assisted me in getting the information on the 08' X3. Besides a couple of misrepresentation, (ex: carfax shows 3 owners and he states that it actually only has one owner and they count the auction as the 2nd and the dealer would be the 3rd owner) everything was going well until I asked him to pull up this vehicle and input the options in Edmunds.com. He went into Edmunds but, refuse to put in the options. He started to click to other sites and talk about other stuff. After asking him 4-5 times to get back into Edmunds, he abruptly turns the screen and keyboard to me and said, "you do it, I don't know how" and coincidently, the computer was frozen as soon as he handed it over to me. I felt he was ignoring my request and trying to distract me...I told him, "I wanted to see what Edmunds show so I can make a fare offer but, it seems like you don't want do what I am asking". Michael raised his voice and said I offended him for saying that. Then he scrambles for a pen, with his rude and unprofessional tone said, "THIS WOULD BE A FARE OFFER!" and slams his pen down after scribbling down the exact sales price listed on the vehicle and tells me to have a good day. I was APPALLED by his hostility towards me and couldn't get out of his cubicle fast enough. The very next day, I purchased an 08' X3 from another dealership who was happy to show me everything I ask for. The carfax for the vehicle I purchased states 1 owner and dealer got from auction. Be forwarned when you deal with this Michael Nguyen...he's quick with his words & clever to load you with information he wants to share, distracts you and takes the paperwork away before you can verify anything. I emailed him to let him know how disappointed I was of his unprofessionalism and he responded, it wasn't his fault the computer froze. Really...he's trying to blame his poor actions on the computer?? That's hilarious! I have been servicing my previous 09' 328i vehicle with Crevier and been extremely happy with the excellent customer service I received. I would still recommend people to go to Crevier but, STAY AWAY FROM MICHAEL NGUYEN!!! More

It was time for a oil change, so I brought the i535 to Crevier BMW. I was in the waiting room and comes in the technician. He said I was all done but they had to fix my tire. I had a nail in it and as a Crevier BMW. I was in the waiting room and comes in the technician. He said I was all done but they had to fix my tire. I had a nail in it and as a courtesy they went ahead and repaired it. I was so impressed with the level of service I received here at Crevier I am going to tell everyone I know with a BMW. Top ten dealer in my book. More

Great Experience I would highly recommend Stephan to anyone looking to buy or lease a BMW. Stephan was a great knowledge of the car and his sales presentation is very impressive. anyone looking to buy or lease a BMW. Stephan was a great knowledge of the car and his sales presentation is very impressive. More

I have owned or leased approximately 10 BMW's and , of course , have encountered numerous sales people. None compare to Marlene. After receiving an email , I called her and we worked out a great price on course , have encountered numerous sales people. None compare to Marlene. After receiving an email , I called her and we worked out a great price on the new BMW I wanted. When I finally met her, I had a few questions which she immediately resolved. This caused my great price to be even lower. I have never had such an amiable , seamless purchase with a car. To use golf as an analogy , a few can reach a par 4 with one swing from the tee box. Marlene would ACE it. She's that special. If your interested in the Ultimate Driving Machine , don't be foolish. Introduce yourself to the Ultimate Client Advisor. More

My son purchased a 535 1 1/2 yrs ago.Initial sales experience was good. He was advised to purchase the additional tire insurance (which he did) as replacing run flats was expensive. Today he brought t experience was good. He was advised to purchase the additional tire insurance (which he did) as replacing run flats was expensive. Today he brought the car in (flat tire) and was told it does NOT have run flats on it! I made numerous calls to sales/finance/service advisers and got either an answering machine or was put on hold for more than 10 minutes then disconnected and started over. In addition to deceptive (outright false information as he was told the car had run flats) about the initial purchase, even the "tire insurance" is useless, as there are numerous "fine print" exclusions. (Rim was bent hitting a pot hole which caused the tire to lose air, sidewall damaged, so sad, not covered.) Useless tire insurance, he would NOT have purchased without run flats! He needs a $500 rim, $271 each tire x 2 (replace in pairs) and $240 alignment. More

I have had a M3 for the past 4 years. I love everything about it, form the body lines and gas mileage to the sleek look and power it has. I saw a brand new one the other day and my heart dropped. I felt th about it, form the body lines and gas mileage to the sleek look and power it has. I saw a brand new one the other day and my heart dropped. I felt the same way about that car as I did about mine the first day I got it. I went back to the dealer that I got my car at and they weren’t able to do much for me. I wasn’t very happy about the service I received from them. I remembered the license plate frame from the one I saw was from Crevier BMW. I decided to give them a try. When I got there, I was greeted. My salesman and I took a walk around the lot and I told him what I wanted. They had 3 in stock so we went for a drive and I just knew I had to have it. When we got back we signed papers. I am now the proud owner of a 2011 M3. Thx to the staff of Crevier BMW More

I have recommended Marlene to a lot of my friends and she has always gone beyond the normal to make things happen. I grew up in the car business and have been involved in a number of dealerships myself (reti has always gone beyond the normal to make things happen. I grew up in the car business and have been involved in a number of dealerships myself (retired). Have had many sales people work for me and have had plenty of customers customer contact as well, Marlene is way above the normal experience that you get in a dealer ship. If you are looking for some personal treatment and making the car buying experience a fun & easy then she is the one to turn to.. Jimmy Copeland More

I took my vehicle in for a scheduled brake fluid flush as part of the no cost maintenance. They also performed a recall that I was not aware about. All work was done on time and as always, my service advis part of the no cost maintenance. They also performed a recall that I was not aware about. All work was done on time and as always, my service advisor, Sonny is great to work with. The technician also found about an issue that I was not aware of and that was repaired under warranty. The staff is always friendly offering you coffee or water. Crevier always exceeds my expectations. More

They wanted to charge my wife $400 dollars for an alignment when it should be $80-$150. Only reason I took it there is it's under a 10 year 100,000 mile warranty. The only thing they could charge fo alignment when it should be $80-$150. Only reason I took it there is it's under a 10 year 100,000 mile warranty. The only thing they could charge for is wear items. Dan, the service rep, called me back after he heard we were unhappy. Good salesmen, tried to tell me about his deaths in his family his hardships. Bottom line, it does not mean he can overcharge me. He is just a brainwashed salesman pushing what the company tells him to, or he is truly trying to rip people off. He says there alignment is $275, plus a road test for $100, plus a nitrogen fee of $100. He said I was getting a deal for all in one of $400. It’s all absurd. Nitrogen is air folks!!! He is filling it with air! LOL. They should cost $80-$150, I called a got quotes. This includes the nitrogen and the road tests. Also, regarding wheel alignment’s, your car does not need them, even after replacing the tires if there is no reason. So they should have checked first. Heck, I would not believe this dealer even if they did. Heck, they could screw up the alignment just to make the money on fixing it. They are that bad! More

My 745i would not accept the key so I had to tow it to them. They said my battery needed to be change and charged me $500 for it. I was stuck because there was a $320 diagnostic fee. When I got home aft them. They said my battery needed to be change and charged me $500 for it. I was stuck because there was a $320 diagnostic fee. When I got home after picking up the car I took my key out and noticed my Cartier Key Ring was missing. I immediately called them and left a message. I called them back the next after after no response and John was adamant about not receiving the key with a keychain. That keychain had not left that key for 5 years. After talking to Paul Cox the service manager and escalating it to his manager Mr. Cho. After all of this they denied that my keychain and that they will not take any responsibilty for it. I took my car to Sterling BMW for 5 years with that same keychain on my key and there was never an issue. I take my car to Crevier BMW once and this happens. More