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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
716 Reviews
Today: 7:30 AM - 6:00 PM Closed Now
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716 Reviews of Crestview Cadillac, Inc. - Service Center

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October 31, 2023

Good service, thorough explanation of work performed. No complaints this trip to the service center. More

by JTKZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
January 11, 2023

Responsive and friendly. Crestview Cadillac got me in fast. No waiting. New staff is awesome. More

by glamrockgirlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
October 11, 2022

Salesmen Lie and so do the Service department longtime customer no more done going there More

by Olivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim service manager
September 26, 2021

I am a senior citizen and was quoted $425.00 for a replacement battery for my Cadillac XTS. The same battery was replaced at SERRA CADILLAC in Washington, MI for $214.00. I believe Crestview was tryi More

by disappointed
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dawn Medecke
Sep 27, 2021 -

Crestview Cadillac, Inc. responded

Hi, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at (248) 656-9500 when you can so we can address this situation directly. Thank you and have a great day.

September 05, 2021

I brought in my 2018 CTS in for service on Thursday at 8:00am. I called service today at 5:00pm to find the status only to find that the car hasn't even been looked at. Why was it necessary for me to bri More

by Jerry
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept., Duane
Sep 08, 2021 -

Crestview Cadillac, Inc. responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 656-9500 to discuss your concerns, as your satisfaction is of utmost importance to us. Thank you!

More
February 25, 2021

I have been a customer of Crestivew Cadillac for over 10 or more years. I’ve taken cars back for service and really never had a complaint, until today. I’m a CPA with an office in Rochester and Fraser. Las More

by Bestes125
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kara
Mar 29, 2021 -

Crestview Cadillac, Inc. responded

Hi, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 656-9500 when you have a chance. Thank you, and we look forward to hearing from you.

January 19, 2021

Great experience! Rick and Emma in the Service Dept. were very helpful, knowledgeable, professional and friendly! They answered All of my questions, made recommendations, and worked with me! Great More

by Kelly Underwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, Emma
Jan 21, 2021 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2019

Great Place! They have maintained my car from purchase, they know me by name and that’s awesome. They are not mind me when service is needed and have coupons as w More

by Cadillacchic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Axel, Donna, Brad
December 31, 2018

Service I absolutely love the entire staff at Crestview. They treat me like I'm a part of the family. Thank you so much for everything. More

by QueenT
Customer Service
Recommend Dealer
Yes
Employees Worked With
Richard, Teddy. Brad, Donna
April 14, 2017

Beyond Expectations... Excellence in Customer Satisfaction I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and mad More

by jrobert84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stasik, Donna Labadie
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