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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
693 Reviews

693 Reviews of Crestview Cadillac, Inc. - Service Center

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December 29, 2024

Chris in Service was awesome! All repairs were explained as well as the associated costs. More

by schmuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Crestview Cadillac, Inc. responded

Schmuz, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 28, 2024

very good except no windshield wipers in stock for my 2014 SRX. Chris was very prompt. More

by RUSTYNMISSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for taking the time to leave a review.

December 27, 2024

Greatest Dealership: I’ve owned many types of vehicles from various car companies over the many years of new vehicle purchases, but none has equaled the personal , accommodating and timely services as th More

by DONALDRBRADLEYMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kara Sack, Patrick O’Meara, Mirooj Mansoor, Craig Hubble
Dec 30, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2024

The entire staff was efficient and effective…. Offered a ride home ….. washed the vehicle before pick-up….. would recommend Crestview service to others More

by RBWERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2024

Very technically proficient with my Cadillac Lyriq, and resolved an issue where the car would not communicate with the OnStar app. Ron and Chris are very professional, courteous and helpful. More

by Bob_Livonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2024

Best Cadillac dealership around. Anyone looking for a 2025 new Cadillac this is the place to go. More

by BMBARNETT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Crestview Cadillac, Inc. responded

Thank you so much for your positive comments about Crestview Cadillac, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 15, 2024

It was thorough, quick and professional. The waiting area was clean and organized. My service advisor was professional and pleasant. More

by PCOLAROSSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Crestview Cadillac, Inc. responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

I waited for 2 hours before I went to see the advisor. He missed notification by the tech that car was ready much earlier. Then he gave me the price for repair. Twice as much as I could get elsewhere. I t More

by Mario
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Crestview Cadillac, Inc. responded

Mario, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please reach out to us at (248) 841-4166 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

December 12, 2024

The Service department is difficult to contact. They often do not answer the phone and the dealer rep recommends calling back every 10 minutes rather than having them call you back. When the rep ag More

by craig.marriott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Crestview Cadillac, Inc. responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (248) 841-4166 to discuss ways we ca n better serve you in the future.

December 12, 2024

Always a good experience taking our XT5 in for service at Crestview, thanks for the good work. More

by RPRYBER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Crestview Cadillac, Inc. responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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